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“Did the job but could be better” 3 of 5 bubbles
Review of Poiano Resort Hotel

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Poiano Resort Hotel
Ranked #9 of 48 Hotels in Garda
Certificate of Excellence
London, United Kingdom
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
“Did the job but could be better”
3 of 5 bubbles Reviewed October 24, 2012

We booked this hotel as we got quite a good deal for a 3 day get away. The hotel is set in a beautiful location on the side of the italian hills overlooking lake Garda. We couldn't quite understand why other reviewers had written that the hotel didn't offer lake views as we thought the views were actually rather stunning.

On arrival we were allocated a room with 2 single beds when we'd booked a double but this was rectified immediately. The room was basic but comfortable with a good sized bathroom. We had a large balcony but this overlooked the car park and appartments opposite, a room with a view of the lake would have been preferable so ensure you request one upon booking to avoid being disappointed. The rooms were "cleaned" daily but the bed sheets and linen were not changed once. Not really what you'd expect from a 4* hotel.

If you want to eat in the hotel restaurant for dinner, ensure you pre-book as we were turned away on the first night due to a conference being held at the hotel (this actually turned out to be a blessing). The breakfast at the hotel is good with a variety of cereals and pastries, fruit and a hot option of eggs and bacon, The hotel has a lovely outside terrace from which you can watch the sun setting over the lake of an evening with a cold beer in hand. The hotel advertises a lovely little piano bar and terrace which has views over the lake, however we were disappointed to find that this was not open to guests.

The hotel is about a half an hour walk into town. The hotel does offer a shuttle down but the walk is quite pleasant. We had booked a hire car with Hertz which we'd picked up from the airport on arrival, completely hassle free and was actually a godsend. Parking is easy in town so for those not fancying the half hour walk into town, I'd suggest a hire car is a good idea. It cost us £56 for 3 days hire. The hotel has ample parking spaces free of charge too.

Due to the fact that Lake Garda and Garda town were so beautiful, we literally only slept and ate breakfast in the hotel and that's about it, so for us it served its purpose. However, I would question the 4* rating.

Room Tip: Ask for a lake view!!!
See more room tips
  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank ANONYMOUSETRAVELLER
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,350 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (117)
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English first
Monthey, Switzerland
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed October 9, 2012

I had a very good experience at this hotel, the staff is friendly and competent. Especially the head receptionist. Very professional. It is located on the hill out of the town of Garda, but there are shuttles that bring you to the center. It is a rather large complex, ask for a room near the lobby if you have mobility problems.

  • Stayed October 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank CatherineR P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PoianoResort, Ufficio Marketing at Poiano Resort Hotel, responded to this review, October 24, 2012
Dear CatherineR P

All the staff thanks you, especially Patrizia (the head receptionist).
Hope you come back soon to Poiano Resort!

Best regards
Mariana Zorzoli
Ufficio Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Florida
Level Contributor
260 reviews
91 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

Okay, by the time we got here, we had stayed in a couple downtown hotels as part of our Trafalgar tour. So, what a welcome relief this was!

They gave us a junior suite in the highest building. Was about 30 steps from where we parked to the front door. But, wow. Big nice king sized bed. Huge sitting area with sofa. Nice large bathroom. And a huge balcony overlooking the countryside. It was like we died and went to a real hotel (we are not 100% certain our friends in Italy understand the difference between a hotel and a motel). Internet worked. Flawlessly.

Decent hike to/from the rooms to/from the dining room and reception area. We actually enjoyed it... weather was nice, views were spectacular, countryside was a refreshing change of pace. But, some of the tougher to please members of our group complained about the distance (though they will send a golf cart to pick you up if you're so inclined).

Nothing nearby. Just well manicured grounds atop a hill.

  • Stayed October 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Klomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PoianoResort, Ufficio Marketing at Poiano Resort Hotel, responded to this review, October 24, 2012
Dear Klomo
Thanks a lot for your lovely words!
... We are SO glad to know that we provocate a "Wow Effect" in our guests =)
Hope to see you again soon.

Best regards
Mariana Zorzoli
Ufficio Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 8, 2012

I live in London but I am Italian and I stay at Hotel Poiano at least three times a year. I go there for work and also on Holiday with my family. I have been spending my holidays there for the past six years. I absolutely adore this place as the location is fantastic, with breathtaking views of the lake and the staff are amazing. Everybody is extremely helpful and friendly in particular the team in the dining hall, Carmine, Paolo, Pasquale, etc and also the two barmen Luigi and Franklyn. The chef Grigo and his team prepare authentic Italian dishes. There is a superb swimming pool that offers healthy lunch snacks, fresh salad, fruit etc and Martin and Mariana who work at the bar pool are extremely friendly and helpful too. In the evening the pool area offers entertainments and dancing for adults and children. My children love it there and when they were little they spent lots of time at the mini-club run by specialized staff. I feel that this hotel captures the Italian spirit, fantastic setting, superb food, and a relaxing and friendly atmosphere. I highly recommend it!!!

  • Stayed August 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank Paola L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PoianoResort, Ufficio Marketing at Poiano Resort Hotel, responded to this review, October 24, 2012
Dear Paola L

All the staff is thankful for your kind words and happy to know that you and your family enjoy so much your holiday at Poiano also this year.
See you next summer season!

Best regards
Mariana Zorzoli
Ufficio Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Penryn, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed September 25, 2012

We found this hotel in high street brouchures, and for the half board deal was out of our price bracket, but we went through 'Sunmasters' on the internet, and with British Airways flights, we got the same holiday for £1200 less for a 10 night stay. Our family consisted of 2 adults and 2 children aged 15 and 2, we could hardly find fault with the hotel, our room was spacious, good air conditioning, room cleaned and fresh towels daily, although balcony wall was a little too low for our 2 year old, with views over the lake, and plenty of lovely Olive trees, and overlooking the pool, which at night is lit up and beautiful. The tennis courts are top class, the swimming pool is olympic size and is excellent with the 2 swim lanes down the middle, the pool temperature was perfect, although plenty of pool sunbeds, they would benefit from cushions, even if they were for rent! there is a good childrens area for them to play, with mist spray to keep them cool, archery, spa, and more. The shuttle bus is great, but got filled quickly, and was a 30 minute wait till next one, dont get caught out by the time table as we did, the shuttle stops between 1.30 and 5ish, you can do as much or as little as you want here. The hotel staff are amazing, so helpful and chatty, the food is great, with lots of choice. We are planning to return here again next year with family and friends, and we never usually go back to the same place twice as so many lovely places to see, my fiance proposed to me here, and we are hoping to get back here also in 2014 for a blessing and reception, which they can cater for smaller groups in the main restaraunt, but closed off, also, they have an amazing seperate building for larger wedding parties, which is just stunning.
Would recommend to anyone.

Toni Pemberton, Rob Noventa Rachel and Emilio.

Room Tip: We had 1st floor family room, overlooking pool and lake view, room 254 i think? sun all day, music f...
See more room tips
  • Stayed August 2012, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Toni P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PoianoResort, Ufficio Marketing at Poiano Resort Hotel, responded to this review, October 8, 2012
Dear Mr. Toni

The pleasure was all our, believe me. With guests like you and your great family, we can't say this is work!
Thank you very much for your suggestions, which will help us improve our service.
Hope to see you again very soon!

Best regards
Mariana Zorzoli
Ufficio Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed September 19, 2012

The Hotel has a great position with wonderful views and a superb swimming pool. Bar and reception area a little limited but this was made up for by the most friendly and helpful staff.

Special mention of Paolo and his team in the dining hall, the reception staff and barmen Franklyn and Luigi.

The room was clean and kept clean by the maids. As a base for this region the hotel is perfect and we will return.

The hotel caters for all ages, families and couple alike. We will definitely return to the Hotel Poiano.

Room Tip: Upgrade if you can, the views over the lake are preferential to the hill behind. 2nd floor would be...
See more room tips
  • Stayed August 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tallika_fan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PoianoResort, Ufficio Marketing at Poiano Resort Hotel, responded to this review, October 8, 2012
Dear tallika_fan

Big THANKS from all the staff for the wonderful words! Specially from Paolo, Franklyn, Luigi and the reception ladies.
And thanks for the beautiful picture... The beer is so inviting! =)
Hope to see you again soon!

Best regards
Mariana Zorzoli
Ufficio Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
1 of 5 bubbles Reviewed September 15, 2012

We have just returned from the Poiano Hotel, Garda. This hotel falls well short of expectations for a 4 star hotel.
The food at dinner was mediocre; either bland or too salty.
The dining room was chaotic when coach tour parties of over 100 people arrived en-mass for dinner, overwhelming the waiting staff and kitchen. We waited 50 minutes one evening before our starters were served.
The rooms were clean, although basic. The public areas of the hotel are more akin to a holiday camp. The room cleaners were polite and do a good job.
The breakfast food was of a low standard, with mass produced sloppy scrambled eggs, the greasiest bacon ever and tired looking fried eggs. The fruit juices were undrinkable, synthetic, sweet concoctions.
I witnessed disaffection and downright rudeness from some of the staff to myself and to other guests.
The lead waiters, Paulo and Pasquale were the only members of staff who had any care for the guests. If they leave the whole place will go to pot.
The minibus provided by the hotel to run people to Garda was inadequate, resulting in the enforced use of taxis to get backwards and forwards.
The reception staff were mixed, although some were polite, one girl blatantly lied to me when I asked to speak with the hotel manager following the dinner debacle of the previous evening.
The sun loungers around the pool were the most uncomfortable that we have ever experienced. The excellent setting of the location of the hotel and pool is wasted by the poor standards of the hotel itself. I would not choose the Poiano Hotel again.

  • Stayed September 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Mike1948_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PoianoResort, Ufficio Marketing at Poiano Resort Hotel, responded to this review, October 8, 2012
Dear Mr. Mike1948_10

Everybody is deeply sad for your words... I will contact you privately.

Mariana Zorzoli
Ufficio Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Poiano Resort Hotel

Property: Poiano Resort Hotel
Address: Via Poiano, 37016 Garda, Italy
Location: Italy > Veneto > Province of Verona > Garda
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Garda
#3 Luxury Hotel in Garda
#9 Family Hotel in Garda
#12 Romantic Hotel in Garda
Price Range (Based on Average Rates): $
Hotel Class:4 star — Poiano Resort Hotel 4*
Number of rooms: 120
Official Description (provided by the hotel):
The Poiano Resort is surrounded by 60 hectares of Mediterranean greenery and offers a number of ways to unwind: La Spa (with swimming pool with salt water, turkish bath, sauna, biosauna, emotional showers and massages), Olympic size swimming pool, 6 tennis clay courts, artificial 5-a-side football pitch, beach volleyball, archery, gymnasium with personal trainer, children's playground, game room, table tennis, shop, sporting events and musical entertainment in the evenings. ... more   less 
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Also Known As:
Poiano Hotel Garda
Poiano Resort Hotel Garda, Lake Garda

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