We went there during the summer time to live the beach with a small kid (1y old) and we preferred this place as we were concerned about having some food-support for small kids still having a good place to stay for my wife and myself. Nothing was as we expected!
We made the reservation and we asked how far was the beach, they told us few meters but from the beach to the hotel is a long stair ...something like 200steps (imagine with a small kid+all the stuff).
We asked for some food for the kid (as we agreed on the phone when we reserved), they took us food for adults. I complained, they took it back the same simply cooler. I complained againg and they said that a 1y/old kid can eat french fries, this is what they mean as food for kid.
I asked for an appropriate bed for 1y/old kid and they gave me an old rolling bed not appropriate for him.
Emergency exit and stairs for fire (at 2nd floor) was occupied by old beds, carpets, garbage etc... and it could be dangerous to escape in case of emergency (unfortunately it seriously happened to me and I have a clear idea of the importance of having an emergency exit "clean"), I took photo of this serious issue.
I asked to have some more care, if possible. They answered that none ever complained and that i was the first since a long time.
There is a Public Turist Office that is there for turists complaints and to help to find hotels (but it is not a travel agency), it is provided by the municipality. Excellent service! I complained with them and they told me that they receive several complains like mine for the same hotel (contradicting what the front desk pretended to say). They asked me to write a formal complain to be addressed to the Public Relation Office of the municipality, I did and that's all (I got an answer by letter, something like "we will take care of it...or so".
After 2 days we asked to leave because the hotel did not meet our expectations and not even the needs of a 1y/old kid. They still said it was our fault because we did want to adapt ourself to the hotel (!).
Since we made the reservation for 1week, they charged 4days as well because we did not give the cancellation in advance (2 days at the price of 4). We complained but we left, we had enough.
We added the loss of money for the 2 additional days into the formal complain we sent to the Pulic Relation Office of the Municipality only to prove that we were seriously upset.
In summary, I cannot recommend to family with small kids ...but if they like french fries, go there and you'll be happy with that.
- Official Description (provided by the hotel):
- Where Style Marries sea We would like to introduce ourselves in a different way because we are substantially different thanks to our professionalism quality and atmosphere. The Grand Hotel Michelacci is Located in the promenade of Gabicce Mare, in one of the greenest and most elegant parts of the Adriatic coast, near the centre situated in front of the sea. The Hotel is provided with a kosher restaurant with permanent Mashghiach. ... more less
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- Also Known As:
- Grand Hotel Michelacci Kosher