We made a booking through booking.com at a special offer price for one night then 2 days later made another booking for two more nights as the special price was still on offer. However, having had written confirmation of our bookings The Hotel manager then said it was a mistake and we had to pay a much higher price. Despite many attempts to get them to honour the price, they wouldn't do it and they told us our booking was now cancelled!
We still hold our written confirmation from the booking.com company, so surely the decision should have been ours to make not theirs????
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- Also Known As:
- Mignon Hotel Forte Dei Marmi