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“Yes to spa - no, no, no to hotel!”

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Silva Hotel Splendid
Ranked #8 of 55 Hotels in Fiuggi
Helsingoer, Denmark
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Yes to spa – no, no, no to hotel!”
1 of 5 bubbles Reviewed February 6, 2012

This hotels is extremely out-dated and worned out, and the staff is anachronistically rigid (a genuine smile and a simple, warm "welcome to Fiuggi!" would have helped!). The food at the restaurant is a disgrace to the normally wonderful Italian kitchen, made completely without love or knowledge of how to handle food. Generally, this is so much below normal European standard, and I wish that the management would make a trip outside Fuiggi to visit some international hotel chains to learn what it requires to live up to modern service and standards in this millennium. I am sure that this hotel has potential, but a revolution is needed before it is too late.
Before visiting the Silva Hotel Splendid, I had never experienced such a mismatch between expectations and reality. With 4 stars and tons of great reviews, we thought that we could not go wrong. But we did.
However, the newly built spa is exquisite and may proof that the management after all has understood the need of a huge renovation. My advice is therefore: Do not stay at this hotel until it has been renovated and changed dramatically. Visit only the spa.

  • Stayed October 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank HelleKrog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,848 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • Italian first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Beijing, China
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed January 27, 2012

Very nice spa facilities in a somewhat dated, in need of upgrade facility. Pity they herd you out of spa so early. Was there for a team meeting, and the conference facilities not bad. Rooms really the only disappointment.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BrettRierson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Leatherhead, United Kingdom
Level Contributor
150 reviews
147 hotel reviews
common_n_hotel_reviews_1bd8 82 helpful votes
4 of 5 bubbles Reviewed August 28, 2011

I so wanted to like this hotel, and yet, despite it being most acceptable, there was something missing and I’m not sure what it was.

Room was a little small, but nicely furnished, if a little dated. Bathroom was ok, but could also do with a makeover, and shower only.

Clientele almost exclusively Italian and older, although a few families and couples.

Did not use restaurant or extensive spa facilities, so cannot comment.

Free wi-fi (nice change for Italy, but if your room is a long way from reception, you’ll not get a signal), and free on-site parking.

Breakfast was ok, had better, but an extra charge made if you wanted anything cooked (like eggs or bacon) – a full cooked breakfast could easily cost you an extra 10 or 12 euro.

Pool was of a good size and well maintained. Get there straight after breakfast, and from 08:00 until 10:30 you’ll have it almost to yourself, but after that it starts to get busy. The few children made a hugely disproportionate amount of noise in and around the pool, but the Italian’s seemed unbothered by it. Equally the poolside music at 11:30 seemed very out-of-place with the people using the facilities, who just wanted to relax in the sun, not go clubbing!

Staff were always helpful and polite, but never smiled or looked happy.

Bar never had any staff behind it, so a pre or post dinner drink was not going to happen. (probably why I didn't use the resturant!)

I was probably the only person in the hotel on business, everyone else was on holiday.

Fiuggi is a spa town, and although quiet pretty, even elegant in a few parts, there are other places much, much better. A very old indigenous population too. If you’re not Italian and/or over sixty, give it a miss! My visit there in August was at the peak of the holiday season. I would imagine it's dead without the tourists in the winter. (The Eastbourne of Italy?)

  • Stayed August 2011, traveled on business
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank PEM67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Italy, Russia, USA, Great Britain
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed October 2, 2007

We are from Russia and really wanted to visit Italy. Decided to go to
Fiuggi, as described in enternet- one of the most wonderful places in Italy. We liked the town. It is nice, full of fresh air, calm. in general we liked it. We also liked one of the thermal park Bonifacio in it. The park very is nice, full of flowers. As for the weather: one week was hot but another was cold. As for the hotel itself in general it corrseponds to 4 *, the rooms are comfortable, cleaned every day, there is nice swimming pool. As for the food we liked Italian menu, unfortunatelly russian guide Irina was one week away and we had to translate ourselves the menu that was in Italian and we had to purchase dictionary to understand the words, we do not know
Italian. We were the only Russians in the hotel, suppose in the whole
town. In the hotel the service personnel mainly speak italian, animation was only in Italian language, so we understood nothing. We did not like the information desk that was in the hotel about bus schedule because it did not correspond to the real situation. For example: we wanted a lot to go to the sea. Irina- our guide told us to look this schedule and that it corresponded to the reality, on it we found direct bus from Fuiggi to Terrachina (sea coast), we believed her. But at bus station where they sell tickets we found that there was no direct bus, we had to change bus in Frosinone, once
again we precised with Irina and she said that the schedule in the hotel was correct, Ok we believed her, bought tickets and early in the morning came to bus station but there was no bus, we had to go first to Frosinone, ok we did not mind to change one bus. But when we came to Frosinone we were told that there was no direct bus also, we had to change the bus again, but the earliest bus was in 2 hours we thought a bit, got cold and decided to return to the hotel because
we had to come back to Fuiggi the same day. We got cold then and i had to go to the doctor, thanks God one woman talked English and she helped me to come to the doctor and he prescribed me inhalations. But
the most awful thing was that because of the hotel's driver (service)
we were late to our back flight. We paid to the hotel for transfer so
we were in time for our plane. We paid Silva Splendid about 200 euro,
they assured us that we would be in airport maximum at 9.30 a.m., our
flight was at 11.00 am so we had plenty of time. More over we came to
the hotel also by car and liked it. In the morning we were really surprised when saw a car, it was old and produced strange noise while
driving. More over we were stuck in a traffic jam for about 2 hours, the hotel did not tell us that it can appear such situation although they arranged transfer a lot for other tourists. So as a result we were late to our flight. We had to buy new tickets at our expense because could not change our tickets freely, there was such a clause in our plane tickets. Just imagine the situation: you are in a foreign country, your entrance visa expires in several hours and you are late for your flight. Thanks God we had money on our credit card and it took us 40 minutes to find free places for the flight we came frome one airlines to other. It was our Airlines (Aeroflot) that we bought tickets. We took tickets for 23.05 (11.05 p.m.) - was the only
direct earliest flight to Moscow from Rome. so we had to spend a whole day in Rome airport. We were really happy when came back to Moscow. I will never go to this hotel, because they let us down.

Stayed August 2007
Helpful?
5 Thank flora302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
giovy65, general manager at Silva Hotel Splendid, responded to this review, July 13, 2008
Dear sir,

we are really sorry for your bad experience. We are going to investigate and in the meantime we keep your complaint to improve our service.
Please accept our apologize hoping to have another chance in the next future to show you our improvements.

Best regards

G. Di Carmine
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Utah
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed December 29, 2006

There's nothing like the red carpet treatment, which is what is rolled out in the entrance. We were there with a tour group, so we had no choice as to where we stayed, but this hotel was very nice. There are a lot of chestnut trees shading the property, and a few small, round tables set around outside to relax and have a glass of wine. The restaurant/dining area has three glass walls, and if it had been sunny while we were there, it would have been great. The rooms were very clean, although the beds a bit firmer than I'm used to. The pool was closed and in need of repair, and the small grocery store behind the hotel, within walking distance, was a lifesaver. Overall, I thought it was a great place to stay.

  • Liked — The appearance of the entryway
  • Disliked — Beds were firmer than I'm used to
  • Tips/Secrets — Watch out for the chestnuts! :)
  • Stayed October 2006
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank starrdust04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Silva Hotel Splendid

Property: Silva Hotel Splendid
Address: Corso Nuova Italia 40, 03014 Fiuggi, Italy
Location: Italy > Lazio > Province of Frosinone > Fiuggi
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Fiuggi
#5 Spa Hotel in Fiuggi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Silva Hotel Splendid 4*
Number of rooms: 120
Official Description (provided by the hotel):
Silva Hotel Splendid in Fiuggi is located in a chestnut tree park, not far from downtown and a short walk from Fiuggi Terme. Silva Splendid Hotel is a historic four-star hotel; in the summer of 2008, it opened its spa area, improving its offers with the modern Wellness Centre Spa Baths. Inside the park you can find the heated outdoor swimming pool, where you can enjoy the benefits of thermal water even in winter. The hotel has an elegant and comfortable conference room, equipped with the best technologies, which can accommodate both exclusive meetings and important conventions. ... more   less 
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Also Known As:
Silva Hotel Fiuggi

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