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“Some small improvements needed”

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Best Western Hotel San Giorgio
Ranked #3 of 10 Hotels in Crotone
Certificate of Excellence
Reviewed July 1, 2014

Although I found the rooms to be spacious and clean, there is not so much to do in the direct vicinity of the hotel. The pool had just opened upon our arrival in early June, and looked clean.
It took the staff some time to locate some pool towels, but in general I found them very friendly and cooperative.
One of the cons about this hotel is that the airconditioning is centrally controlled by the reception and was not available until 7PM during our stay. If I would have wanted to sleep during the day, it would not have been possible due to the high room temperature. Sleeping with the window open is not an option either, due to the noise of the pool in the back or the road in front of the hotel.

Breakfast was very basic, but after asking almost anything was made available. I found the size of the TVs in the room as well as the reception rather disappointing. I had to go to the restaurant to see a football match.
Drinks and food are very reasonably priced although I did not eat at the restaurant. The pizza place next door was a very nice alternative.

Overall a good rating, but there are some items that need improvement, the most important being able to control the airconditioning individually from the room 24 hours a day.

Stayed: June 2014, traveled on business
Thank Alan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crotone2011, Direttore generale at Best Western Hotel San Giorgio, responded to this reviewResponded July 16, 2014

Dear Alan ,

First of all, thank you for your time spent with us and for the compliments profuse, I would like to clarify some points that are not exactly as she saw them:

* AIR CONDITIONING: It is absolutely true that it is only available after 19:00, pm , she probably did not realize that it can activate it directly from inside her room at any time of the day or night! it's just that you can not control the temperature.

* TELEVISION AND FOOTBALL: Televisions of our superior and deluxe rooms are led by 26 inches, in the room can comfortably watch the football matches on pay per view and clear , in our restaurant there is no television, of course you are referring to the TV placed in the TV room where he watched the game in the clear.

Of course I have clarified all its perplexity, I hope to be able to get back at our hotel.

Best regards

G.M.

Fabio Mannarino

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4 - 10 of 161 reviews

Reviewed May 30, 2014

Excellent, extremely clean, comfortable and decently sized,modern and beautifully furnished hotel outside the town of Crotone.
Staff will go out of their way to help at any time of day or night and make you feel as if you are part of the family.
Breakfast is very simple but of good quality and fresh. Anything that you do not see, they will make it!! Lunch was excellent and very good value for money. The food too was fresh.
Only be aware that despite complimentary wifi, it connects onto the hotel system fast but stops there as I was unable to even access my mail account. There were numerous amounts of good TV stations but limited in English and none in any other foreign language.

  • Stayed: May 2014, traveled on business
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Thank Robert A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

If you must go to Crotone, this is hotel is attractive and comfortable. Note that the front desk controls the room temperature. Ours was too warm, but we succeeded in having the temperature lowered.
Meals: We thought the food in the restaurant was inedible, a rarity in Italy. Breakfast was only marginal except on Saturday when there were guests from a party the night before.
Staff: The dining staff was indifferent at best. We had a package that needed to be shipped to Rome and one of the front desk managers was quite helpful. He arranged the courier who came when the manager had left for the day. There was no paperwork. Everything turned out okay, but if the package had not been delivered, we would have had no way to trace it.

Room Tip: Rooms overlooking the back of the hotel have a view of the wooded hillside and the pool.
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  • Stayed: October 2013, traveled as a couple
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Thank mjm752
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crotone2011, Direttore generale at Best Western Hotel San Giorgio, responded to this reviewResponded November 1, 2013

Dear Mjm752

And 'our duty to respond to his statements by topic almost totally in line with reality :

*Accomodation Hotel : I can only thank your for the appreciations made to the structure .

*Restaurant : It ' absolutely ungenerous what you said about our restaurant , and I repeat it after eaten consumed ! n.2 appetizers , n.2 pasta dishes with n.1 bottle of wine cirò doc , has absolutely announced to the staff room some disappointment on the foods consumed, the day after he preferred to go to dinner at a tavern ! it is clear what could be his taste at the table .
Before concluding precise that our food does not provide for the supply of cheesy foods with raw materials finder of the freezer .

*Staff Restaurant : Our staff is a composed exclusively of human material of the first band and highly professional , caring and host , here too she should explain further on what you mean by indifferent , as is so very offensive .

*Express Delivery : Our reception and concierge acted as an intermediary between you and the courier , we have made have a cost estimate "wich she later accepted" for the shipment of your package , we proceeded to book them the withdrawal of the package at our hotel , we have repeatedly called for the withdrawal from the courier , all this without having telephone no charge ! upon arrival of the courier you personally handled the delivery of your package , made the payment of the service and picked up the receipt consegan of the pack itself .
Later if the courier has sent the parcel with delay , i want to explain what is our disservice ?? in any case , this parcel delivery we have already discussed with email by email , and she eventually thanked , in the light of the above explained his disappointment on delivery the package is misplaced .

*Breakfast : On this point i will be very brief , because i do not intend to waste any more time , how can you criticize our priam breakfast after consuming n.6 capuchins "prepared with fresh milk to the day" and congratulate our bartender Mr.Gaetano , on their goodness and breakfast ?

Finally, I think you should just apologize to all the staff and management of the Bw Hotel San Giorgio.

Best Regards

G.M.

Fabio Mannarino

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Reviewed November 2, 2012

This hotel looks lovely from the outside and the rooms are certainly spacious and clean. However, the staff was indifferent and offered little in the way of service. We ate in the hotel and the waiter seemed bored and wishing he was somewhere else. The best employee was the bartender, who was friendly, chose a bottle of wine for us and anxious for our feedback. There seems to be no insulation in this hotel. Although the hotel was not very busy, judging by the parking lot, our room was right above the ballroom where there was an 18th birthday party. We could hear everything, including conversations and when we called the front desk to complain, they didn't show any concern and further calls just got a "the music will stop in 20 minutes" response. It went on until after 12:30am and we got little sleep and no sympathy from the staff.

Room Tip: Ask to be as far away as possible from the ballroom!
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  • Stayed: October 2012, traveled as a couple
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2  Thank Lynn R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 4, 2012

Not much to choose from in Crotone. Fortunatly the San Giorgio was excelent with a beautiful pool and great restaurante. Staff was helpful and friendly. It seems at first to be in the middle of no where, however Crotone central is only minutes away and the beautiful Castella only a short drive.

Room Tip: Rooms to the back of the hotel have a great view of the pool area.
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  • Stayed: June 2012, traveled on business
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1  Thank viajeromundial47
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 18, 2011

If you want a clean and nice hotel this is it. It was amazing. I would recommend to everyone.

  • Stayed: May 2011, traveled as a couple
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1  Thank dusty64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crotone2011, Direttore at Best Western Hotel San Giorgio, responded to this reviewResponded December 6, 2011

It 'a pleasure to read your review, fully expresses the feelings that we try to communicate every day, I will share your review with all my staff.

The early to expect a New Stay at our hotel, perhaps during a vacation in the magnificent City Pythagorean.

Dear Greetings
Director Bw St George Croton
Fabio Mannarino

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Reviewed September 7, 2010

This is a very nice hotel, brand new, and built with no expense spared. It's probably the nicest Best Western hotel that I have ever stayed at, and fully deserves the four stars. However... it has one very great shortcoming: It is not a quiet hotel.

I'm not referring to the guests. The problem is that all the floors in the hotel are either stone or ceramic tile, and all the doors to the rooms are solid wood. The building is very luxurious, but the builder did not provide soundproofing between the rooms Because of this, you can hear every footstep made on the floor your room is on, and you can hear every sound (voices, washroom use, etc.) from the rooms on either side of you.

If you are a sound sleeper, and if you plan to go to bed and to wake up at the usual times, this isn't a big problem. But, if you are a light sleeper, or plan to sleep in late, this is not the hotel to stay at, despite being perfect in just about every other respect.

Stayed: September 2010, traveled solo
2  Thank solotravellerCanada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Hotel San Giorgio

Address: SS 106 Localita Poggio Pudano, 88900 Crotone, Italy
Location: Italy > Calabria > Province of Crotone > Crotone
Amenities:
Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 10 Hotels in Crotone
Price Range: $98 - $135 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Best Western Hotel San Giorgio 4*
Number of rooms: 48
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