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Reviews (156)
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Reviewed September 2, 2017 via mobile

After reading all reviews our stay turned out somewhat disappointing. The room was spacious as well as the bathroom. The restaurant was good, with rather formal waiters. However for a 5 (!) star hotel there several critical points to be made. At checking in barely information was given. We had to return for the Wificode. One of the bathrobes had a big hole in it. There was no terrace and only six six sun beds outside near the inside swimming pool. Chairs on our balcony were uncomfortable. The gym had no towels and water. No coffee available after dinner. We were referred to the bar were the waiter left us standing saying he would return subito which he did not do. Since the room lacked a coffee machine no coffee.

Stayed: August 2017, traveled as a couple
2  Thank Eric en Helmi D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco M, Proprietario at Sassongher Hotel, responded to this reviewResponded September 3, 2017

Dear Guest,
thank you for your Review. It's our practis at the moment of Check In to give to the client all the necessary information (Password WIFI included) that he need, but believe me many times we are not heard or listen!! However all this informations are in the Info Book in the room, or it was enough to call the Reception without to coming personally down! Sorry for the bathrobes it should not have happend. If the chairs on the balconies are not comfortable, it is a subjective and personal opinion! Many other guests likes! Please don't say that we don't have a terrace. Was the Problem that you don't received a sun bed or is the number of the sunbed outside the Problem. I think the second one. You know we have tu put inside and outside many times a day the sunbeds because of the frequently thunderstorms but for sure we have sunbeds enough for all! And then sorry that you don't find water and towels in the Gym, but it was enough to call the reception to solve the Problem immediately! The coffee machine in the room is not mandatory for a 5 star hotel. We apologize if the waiter did follow you as he should, sorry for that!! But what we want to say that many thinks we can solve at the moment immediately and not waiting the end or wright it on a Review!
Thanks again and have a nice ending of the summer!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 29, 2017

We were a group of four skiers, all over 60, and really enjoyed this hotel.It is perched above the village with lovely views. Very comfortable public rooms.And the bedrooms are spacious and have plenty of storage (unusual in a ski resort). We didn't use the gym/spa/pool area but looked round it and it appeared very good.
Half board was the only option, but the food was so good and varied that it didn't matter. Breakfast was an excellent buffet and dinner a combination of salad and dessert buffets and a choice from 5 starter and 5 main courses from the menu each day. A varied wine list. It promoted its green credentials with a meter on the front wall showing the contribution made by its solar panels, but obviously stop short at drinking water. Our only gripe was that they wouldn't serve tap water in the restaurant. The only option was bottled water at €7 per half-litre - more than twice the price charged by the mountain restaurants. The staff were friendly and efficient, especially the marvellous porter/driver Jackie who drove the shuttle bus to the ski lifts. He somehow always knew when we were returning: we never had to call him and never waited more than three minutes. Altogether an excellent place to stay.

  • Stayed: March 2017, traveled with friends
    • Location
    • Cleanliness
    • Service
Thank broad6bean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 19, 2017 via mobile

Amazing hotel on all fronts. Staff are friendly and yet totally professional. Food is amazing. Rooms are very comfortable and extremely clean. Love the skiing and recovery in the spa. Old fashioned service in an amazing location!

Stayed: March 2017, traveled with friends
Thank Janice B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 7, 2017

First, the location of the hotel was very good. The view over the top of the hill was very good and I was able to use the shuttle easily when going out to downtown or skiing.
Hotel staff was very friendly, and tried to listen what I wanted.
Restaurant was great. I had diffrent main course during 8 days, and hors d´œuvre / dessert buffet was great.
Room was very clean and view was great. I could see whole town on the balcony, and see sassongher in bathroom.The futon was warm and light. Bed was good.
Pool was clean and easy to use. Resting place was good with a view and there were four types of sauna. I used everyday.
I would definitly recommand this hotel and visit again.

  • Stayed: January 2017, traveled as a couple
    • Location
    • Sleep Quality
    • Service
1  Thank woochooppo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco M, Proprietario at Sassongher Hotel, responded to this reviewResponded March 2, 2017

Dear Guest,

thank you so much for your reply and that you enjoy the stay by us, we hope to see you and family soon and wish you a nice end of the wintertime.

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Reviewed January 13, 2017

I have been to the Sassongher hotel 4 times now, and every time the hotel never ceases to amaze. The staff is truly incredible, from the bar to the restaurant. All members of staff are incredibly friendly and are always willing to help.The rooms are spacious and comfortable. One of the highlights of the hotel is the restaurant, the dinners are incredible, food and service are both excellent. Every time I come back, I feel right at home. I've been to quite a few great ski hotels, but this one possesses charm that few have.

Stayed: February 2016
Thank Marko B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Francesco M, Proprietario at Sassongher Hotel, responded to this reviewResponded January 15, 2017

Dear Marko,

thank you so much for your Review, and that you stay was "Amazing". Hoping to see you soon, we wish you a good 2017!!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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