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Cristallo, a Luxury Collection Resort & Spa
Ranked #1 of 51 Hotels in Cortina d'Ampezzo
Certificate of Excellence
Reviewed January 25, 2013

Dear Mr Borgonova
We must compliment you personally on running a great hotel with the right balance of service and friendliness without being intrusive, Great bar and food service /quality generally.Each individual staff member has contributed to a great experience for us for my husbands birthday and we are very grateful.please pass on our thanks to your carefully chosen staff. Particular thanks to Gianni at the concierge, Vanni and Thomas who shuttled us frequently and to all the Verandah staff particularly Gabriel
We hope to return.

  • Stayed: January 2013, traveled with family
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Thank anita b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded February 12, 2013

Dear Anita b, on behalf of Mr. Borgonovo and the entire team, I thank you for you comments and will share your remarks with the staff. We are happy you appreciated our friendly, flexible and courteous service, without being intrusive. We hope to welcome you again soon.

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127 - 133 of 446 reviews

Reviewed January 23, 2013

My family and I enjoyed a week in this hotel. Service was the best I've seen, and the food here is not to be missed.
The town center is a 10-minute walk, and there's shuttle service to town untill 10:00PM,
Internet service is available for free, but could be improved.
The main restaurant here in my view is better than the Michlen-starred Tivoli. The staff will go out of their way to please.

  • Stayed: January 2013, traveled with family
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Thank Maan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded February 12, 2013

Maan A, we are very pleased you enjoyed your holiday with us and we hope to see you soon.

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Reviewed January 5, 2013

Was in a trade show in Cortina. Had a great experience Warm stuff great hospitality. Food was great. 10 min walk from the city center. Very pleasend outdoor tabels for lunch. Do not miss this hotel. Will be back soon. There.

Stayed: September 2012
Thank Avi-lu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded February 11, 2013

Avi-lu, thank you for your comments! We will wait for your return.

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Reviewed November 15, 2012

Excellent customer service. Traditional luxury hotel, excellent staff service, personal requests answered fast. Excellent breakfast and location. Beautifull view of Cortina and the opposite mountains. The service is good and the rooms are very comfortable. The hotel has its own shuttle service in place that works on call

  • Stayed: October 2012, traveled as a couple
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1  Thank consolle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded December 29, 2012

consolle, thank you for your comments, which we very much appreciated. We will share them with the staff which continously strives to meet and exceed your expectations. Come back soon.

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Reviewed October 1, 2012

Stayed last Christmas and enjoyed this hotel very much.Rooms are very specious,service is great and staff is very professional.The hotel is located 10' from the center and you have amazing views from where ever you stay.We will return this year.

  • Stayed: January 2012, traveled as a couple
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1  Thank DF K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded October 3, 2012

DF K , I am very happy to read your comment and I personally thank you for taking the time for sharing it. The Cristallo awaits you this year for another exciting winter season. This year you will find our new Chef's Private Table, where guests can have a private culinary experience interacting with our Chef. I suggest you to try. See you soon!

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Reviewed September 19, 2012

We stayed here for 5 nights. Wonderful service. Deep fluffy towels, and bathrobes. Perfect room service that was invisible in operation, but had bed and towels changed, exactly when we wanted them changed. Staff could not have been more attentive, helpful, and pleasant.
Will definitely be returning.

Room Tip: If you can get a room on the valley side, rather than the mountain side, you will wake up to an ench...
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  • Stayed: August 2012, traveled as a couple
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Thank AdrianLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded September 28, 2012

AdrianLB, thank you for sharing your experience. We are glad you could appreciate our discrete service. We hope to see you again soon. The winter season will reopen on December 14, 2012.

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Reviewed September 11, 2012

We just came back from 4 nights at Cristallo. Unfortunately we did not have a good stay. Hotel was almost empty ready to close on the day of our departure. We were shown 3rooms to pick, but our original room with balcony and extra window was the best. Room # 312, good size with fantastic view of the mountains and the city. Good size bathroom with shower and jacuzzi.
Unfortunately beds are old with old and stained sheets. I know it comes with hotel decor, but in my opinion beds need upgrading. Specially sheets. Also housekeeping needs to do their job, specially if there are only 6 rooms occupied!
Hotel is positioned on a stereo hill and unless you have a car or take their shuttle you have quite a hike after dinner. Hotel shuttle is available anytime, but only goes around the center. If you want to go for dinner in other parts of the city you need to walk or take taxi. Since there were hardly any customers when we were there, we asked to be taked to our restaurant located slightly out of town, but got rude answer instead. And the looked sooooooo busy!
Breakfast is satisfactory. We did not ask for any extra eggs. One of the waiters has to quit using cologne. It is nauseated.
If you do have a car parking outside cost 25 Euro per day, inside is 40 Euro a night. Rip off!
Concierge overall was very stiff and rude. Recommendations were not very usefull. I do not think that they ever hiked in those mountains themselves. We managed to do a lot of hiking despite some rain.
We did not use the spa.
Overall, it is overpriced, stuffy, unfriendly hotel with fantastic view. I would recommend to check other hotels in city center before you book.

Room Tip: If you decide to stay in this hotel, make sure you ask for high floor and mountain view with balcony...
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  • Stayed: September 2012, traveled as a couple
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7  Thank bartekToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CristalloManagement, Owner at Cristallo, a Luxury Collection Resort & Spa, responded to this reviewResponded September 12, 2012

bartekToronto, I feel very sorry for your disappointment! I will personally make sure to address the issues that you reported. I am glad you could appreciate the panoramic location of the hotel, quiet but yet still close to the city center. Thank you for taking the time to share your experience.

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Additional Information about Cristallo, a Luxury Collection Resort & Spa

Address: Via Rinaldo Menardi 42, 32043 Cortina d'Ampezzo, Italy
Phone Number:
Location: Italy > Veneto > Province of Belluno > Cortina d'Ampezzo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Cortina d'Ampezzo
#1 Business Hotel in Cortina d'Ampezzo
#1 Luxury Hotel in Cortina d'Ampezzo
#1 Romantic Hotel in Cortina d'Ampezzo
#1 Family Hotel in Cortina d'Ampezzo
Price Range: $362 - $1,280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Cristallo, a Luxury Collection Resort & Spa 5*
Number of rooms: 74
Official Description (provided by the hotel):
Situated in the heart of the Dolomites, the historical five-star luxury Cristallo, a Luxury Collection Resort & Spa has accommodated the most famous personalities of the 20th century. The Hotel offers an unforgettable stay, in a luxury and glamour context, providing great attention to details and top quality services. At your disposal the Cristallo Ultimate SPA, for a complete remise en forme. ... more   less 
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Also Known As:
Cristallo Hotel Spa And Golf
Cristallo, a Luxury Collection Resort & Spa Italy

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