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“Very average. Seek booking confirmation from hotel!”

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Faloria Mountain Spa Resort
Ranked #20 of 50 Hotels in Cortina d'Ampezzo
Certificate of Excellence
Reviewed December 28, 2012

Booked fairly last minute but made the mistake of booking via Expedia. Which would have been ok except for the fact that the hotel didn't seem to have any record of our suite booking despite our confirmation from Expedia. Which would have been ok except for the unbelievable rudeness of the staff. At first they claimed we had no confirmation because I only showed them the PDF on an iPad and not a printed confirmation. After we established that the reservation was real, they simply shrugged their shoulders and said the hotel was full in the suite category we booked, gave us what must have been the smallest ugliest darkest room in the roof of the hotel, and proceeded to charge us more than we had prepaid with Expedia. All the while insisting we had to deal with Expedia to get our prepaid money back because it was Expedia's fault they had no record of the reservation. No doubt Expedia messed something up on this one, but I am faulting the hotel here for its complete lack of courtesy and rude handling of the situation. Hotel itself was very average, they rooms that we saw were in desperate need of renovation, the spa was far too overcrowded to be anything close to relaxing (they really must ban the mobiles in there). Note that you need a car for the village center. Skip this place.

Stayed: January 2012, traveled as a couple
1  Thank Ceo3780
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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52 - 58 of 327 reviews

Reviewed August 30, 2012

We recently stayed in this hotel for two nights, and I think that the hotel should be rated more as a 3+ rather than a 4 star hotel. The rooms are very tired and dated, the bathroom small and the shower very small, and there is so little light that it felt like we were in a bunker. The hotel is also about 30 minutes walk away from the centre of Cortina, so is a real effort to go in. The shuttle service is not always reliable as we had to call to pick us up, as they simply did not show up as per their schedule. On top of that, we had half board included and when we asked them if that is for all of us (2 adults, 2 children) they said yes. Admittedly, I should have read the fine print on the confirmation better as it turned out that it was only for the adults. As a result, we paid130 Euro for 2 children dinners (for 2 nights), which is pretty outrageous, and which is something that they got wrong but said that they didn't understand our question. Would not recommend it to anyone.

  • Stayed: August 2012, traveled with family
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2  Thank AN1819
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2012

Stayed for 3 nights in July 2012. Booked 2 rooms via the hotel web page (cheaper than Expedia). The standard rooms are OK, perhaps a little too small for 2 people. Fortunately, we got an upgrade to a Junior Suite on one of the rooms.

Both rooms were clean, but there was too little closet space - a lot of hangers, but no shelves at all. Both rooms were on the ground floor, with the balcony door opening up to the garden, which we loved. We could visit each other through the open balcony doors.

I was pleasantly surprised by the hotel pool. It is large and has a jet current - really quite usable for a good long swim. Pity it closes at 8 pm. I really cannot see why it couldn't be open at least until 10 pm, or even around the clock (unattended).

We didn't try the restaurant, but it looked nice and inviting. The bar was very pleasant and not too overpriced - we used it to plan our mountain hikes over a beer in the evenings. They serve tasty little snacks with the beer - nice touch.

The breakfast, unfortunately, was rather poor. Very limited selection for the category. The breakfast area, however, was wonderful. A little conservatory in front of the hotel, really very pleasant.

The location is OK, a few kilometers out of town, which I consider an advantage. Easy to park. Beautiful views all around.

There is currently a construction site adjacent to the hotel, but it is separated by a high wall, so the noise is barely noticeable. The work stops quite early anyway - no problem.

The staff were severe-looking, but nice when dealing with the guests. They spoke good English.

Cortina as a destination is beautiful, if terribly overpriced. Some say Dolomiti are the most beautiful mountains anywhere. I am inclined to agree. If you love mountains like we do, you will think you are in a paradise. Breathtaking.
Plus, there is a million gazillion things to do: Hiking, cycling, funiculars, Via Ferratas, climbing, golf, WWI memorial sites ... you name it. You can spend a month just in Cortina, easy, without running out of things to do.

I can definitely recommend Cortina as a destination, and Park Hotel Faloria is not a bad choice. It is comfortable, fairly-priced, and has an excellent swimming pool.

  • Stayed: July 2012, traveled with family
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Thank K1000B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
stefano p, Responsabile relazioni con la clientela at Faloria Mountain Spa Resort, responded to this reviewResponded July 29, 2012

Dear guest,
First of all we would like to thank you for your time in writing your review. We are delighted you enjoyed your stay here in Park Hotel Faloria and that you appreciated both the hotel itself and its setting, sorrounded by the marvellous Dolomites.

We would also like to thank you for your suggestions, as we value very highly our guests' opinions and always try to improve our standards in order to meet our clients' needs. We will for sure endeavour to provide shelves in the rooms and improve the breakfast selection.

Unfortunately though, we are unable to keep the swimming pool open for longer hours, especially at night time, as we are obliged to provide a life guard in order to guarantee maximum safety for our guests.

We hope you will come again and visit us in Park Hotel Faloria and maybe next time it will be an opportunity for you to try our restaurant, which we are sure will not disappoint you!

Thank you again and good bye from Cortina and all the hotel staff.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 6, 2012

We spent 6 nights around the New year's eve and I must say, it was probably the worst 4star hotel I ever stayed in.
The initial junior suite was cramped, dark and the shower was extremely small.

After numerous complaints we have been moved to a larger and better suit the next day.

But: the electricity kept tripping, the shower drain was blocked, we had to ask for more soaps after several days,we didn't have any warm water on the 31/12 so we all took a cold shower, the shuttle wasn't coming in time, they lost my daughter swimming costume and stopped short of accusing my daughter that she lost it.

All for an overall fee which I could easily use for a 5 star hotel in another resort.
I thought the whole resort was overrated and extremely crowded( although that was to be expected at that time of the year).

A poor experience overall in my favourite destination country.

  • Stayed: December 2011, traveled with family
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5  Thank John G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 11, 2011

My husband and I spent 3 nights at the Park Hotel Faloria. We had a lovely suite with a balcony. The hotel is a pleasant 1/2 hour walk or 5 minute ride from the center of Cortina. It was nice to be a little away from the center. There is a very nice walking path that takes you directly into town.
The staff was very accommodating. Paula at the front desk was especially helpful--she suggested wonderful hikes for each day of our stay. The restaurant was very good. Breakfast was excellent-- it had the usual good continental fare but also eggs and breakfast meat.

Room Tip: Ask for a room with a balcony.
See more room tips
  • Stayed: August 2011, traveled as a couple
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1  Thank Judy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 31, 2011

We booked a suit for 4, (2 adults and our 2 kids( 6 and 10)), and we got a seperated bed room for the parents, and a big room with 2 seperate sofa beds for the kids.
The rooms are a bit dark, but the environment is very quiete, so we slept very well.

The hotel is 99% Italian, which we believe is great when coming to Italy on vacation... :)
So be prepared to do some trial and error English in order to get to your result, ... which has its charm!

The hotel evening dinners are very, very good! Good choice, personnel attention (Italian style) and you really feel a good guest.
The personnel wants you to feel well in their Hotel!
We came by car, but made use of the "hotel shuttle " to Cortina several times, which is very convenient.
There is a bicycle road at 20 m from the hotel, on which we did a 34 KM bike drive ( always downhill.. great for the 6y old!), and on which the sportives can do their jogging.
Paola of the reception is very helpfull, and will bend herself in 2 to make yourself comfortable during your stay.
The swimmingpool is great, looked completely redone recently.
The Wellness area would need some refurbs, but was still acceptable.

You will miss the "exit" to the hotel the 1st time... but not afterwards anymore!!

  • Stayed: August 2011, traveled with family
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1  Thank Travelluxemb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 28, 2011

Me an my boyfriend had this summer a roadtrip in Europe.
We had not made any reservations, and just took things as it camed.
When we came to Cortina, we had seen this hotel on the internett, and decided to stay there for 2 nights.

When we came, the staff was very helpful, and we got a last minute deal.
A suite, for the price of a dubbel room.
From the suite we had a view of the Faloria mountain, what was really nice to wake up to:)
The staff gave us a round trip of the hotel, and gave us tips, what to do in Cortina.
We did`nt have the time to try out their spa, just the pool...this was nice,but, you had to have a bathing cap. You could buy one there, but it cost arounde 3,5 euro..
Breakfast was ok, but i have had better.

  • Stayed: July 2011, traveled as a couple
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1  Thank linn0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Faloria Mountain Spa Resort

Address: Localita Zuel di Sopra 46, 32043 Cortina d'Ampezzo, Italy
Location: Italy > Veneto > Province of Belluno > Cortina d'Ampezzo
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Cortina d'Ampezzo
#7 Spa Hotel in Cortina d'Ampezzo
#11 Luxury Hotel in Cortina d'Ampezzo
Price Range: $215 - $621 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Faloria Mountain Spa Resort 4.5*
Number of rooms: 31
Official Description (provided by the hotel):
Faloria Spa Resort is a 4-star hotel in Cortina d'Ampezzo, situated in a private park in a panoramic position facing the ski jumping hill of Trampolino Olimpico. The hotel is surrounded by the area's most beautiful mountains: the Dolomites, UNESCO World Heritage Site. Our 4-star hotel in Cortina d'Ampezzo offers 30 beautiful suites, decorated in a typical local style and fully equipped with home comforts. Our indoor swimming pool and Spa are available to ensure you an enjoyable holiday dedicated to relaxation and well-being. In our 4-star hotel in Cortina d'Ampezzo Wi-Fi is provided for free in all areas and rooms. Our staff puts at your disposal a free transfer service to the centre of Cortina. Our staff will be happy to welcome and assist you during your stay with helpful suggestions and information. ... more   less 
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Also Known As:
Faloria Mountain Spa Resort Italy

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