Booked fairly last minute but made the mistake of booking via Expedia. Which would have been ok except for the fact that the hotel didn't seem to have any record of our suite booking despite our confirmation from Expedia. Which would have been ok except for the unbelievable rudeness of the staff. At first they claimed we had no confirmation because I only showed them the PDF on an iPad and not a printed confirmation. After we established that the reservation was real, they simply shrugged their shoulders and said the hotel was full in the suite category we booked, gave us what must have been the smallest ugliest darkest room in the roof of the hotel, and proceeded to charge us more than we had prepaid with Expedia. All the while insisting we had to deal with Expedia to get our prepaid money back because it was Expedia's fault they had no record of the reservation. No doubt Expedia messed something up on this one, but I am faulting the hotel here for its complete lack of courtesy and rude handling of the situation. Hotel itself was very average, they rooms that we saw were in desperate need of renovation, the spa was far too overcrowded to be anything close to relaxing (they really must ban the mobiles in there). Note that you need a car for the village center. Skip this place.
- Official Description (provided by the hotel):
- Faloria Spa Resort is a 4-star hotel in Cortina d'Ampezzo, situated in a private park in a panoramic position facing the ski jumping hill of Trampolino Olimpico. The hotel is surrounded by the area's most beautiful mountains: the Dolomites, UNESCO World Heritage Site. Our 4-star hotel in Cortina d'Ampezzo offers 30 beautiful suites, decorated in a typical local style and fully equipped with home comforts. Our indoor swimming pool and Spa are available to ensure you an enjoyable holiday dedicated to relaxation and well-being. In our 4-star hotel in Cortina d'Ampezzo Wi-Fi is provided for free in all areas and rooms. Our staff puts at your disposal a free transfer service to the centre of Cortina. Our staff will be happy to welcome and assist you during your stay with helpful suggestions and information. ... more less
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- Also Known As:
- Faloria Mountain Spa Resort Italy