Some aspects are very good, but some other clearly poor. The location is bad if you come to ski: it's far away from every ski lift. This is something that could have been easily taken care of, had the hotel implemented a system of buses or shuttles, but instead they have taxis, massively overpriced (between 12 and 50 euros for a one way trip depending on which slopes you want to hit). When I told them so, they replied that there had too many guests and that they would need at least 3 vans...Many guests means more revenue to me, hence a greater ability to organize a fleet of vans...Anyway. Then the concierge desk was very poor at explaining alternate way to reach the slopes via the misc. bus services which actually are more than decent. After many discussions where I was doing most of the job, they managed to print me an outdated schedule! This is unacceptable as it is clearly the core of their job. Most of the client-facing employees have very limited knowledge of any other language than Italian, and this is really hurting the quality of the service. Many of the waiters at the restaurant were very nice and helpful though. The staff at the internal ski shop is very nice too. We were half board and the diner is composed of four dishes plus a buffet which is far far too much. The food is very irregular with some excellent dishes and some simply poor. The breakfast is just all right, but again not what you expect from a 5 star. There are egg shells in the scrambled eggs (no reaction when I mentioned it) and you need to pay 9 euros extra just for mushrooms... The spa is beautiful and the swimming pool large but they are crowded with screaming kids until 6:30pm. One evening the bubbling bath was cold (we were alone, so maybe they turn the heating off when the spa gets emptier?), and when we mentioned it, the answer we got was : "Thanks for the feedback". Only after 10 minutes of discussion, someone went to check, but by then we were chilling, and not willing to wait another 10 minutes, so we left. When you pay for a 5 stars, you look for the very highest standards of quality, with excellence in every detail, and we didn't get that.
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- Also Known As:
- Grand Hotel Savoia Italy