This hotel may have deserved a 5-star rating at some time in the past, but it doesn't come close to meriting such a rating today. I understand the hotel has been renovated within the past several years so there is no excuse for fundamental deficiencies. The walls are paper-thin and one can hear snoring from the adjacent room. The bathrooms don't have exhaust fans (one can open the window, but it then makes the bathroom chilly in winter months). Most importantly, the hotel's wifi service operates in a most bizarre and random fashion; not only does it kick you off the system within several minutes of signing on, but it forces you to re-enter a hotel-generated password and user-name every time you wish to re-join the system. It is truly a useless service that alone should cause one to question the hotel's apparent 5-star status.
We had breakfast at the hotel every morning. By European 2 and 3-star standards, the breakfast was marginal. The usual cold cuts were constantly in short supply. The toaster required three cracks at a piece of bread to convert it to toast. The juice was, with the exception of a small jug of OJ that was surreptitiously placed beside larger juice containers, made from concentrate. I have stayed at 3-star hotels in Switzerland, France, Amsterdam and Hamburg that would put this breakfast effort to shame.
The staff were pleasant and helpful, although not inclined to make any extra effort. As an example, we asked the concierge to make a lunch reservation at a restaurant on the ski slopes. We arrived at the appointed hour and were told the restaurant didn't accept reservations AND that the restaurant had explicitly explained that to the concierge when he called the previous day. One would think that a committed concierge would inform his guests that reservations weren't possible; instead, silence.
Cortina is obviously stunningly beautiful, and the hotel is well-situated. But anybody expecting a 5-star experience would be wise to temper his or her expectations. The hotel is riding on past glories and the WiFi frustrations will preclude a return for us.
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- Also Known As:
- Grand Hotel Savoia Italy