Much has already been written about the so called 4 star Hotel Patria, and I can confirm all that has been written.
I want to add my report about the tour manager for Newmarket Holidays who did absolutely nothing for me, a 79 year old, when I reported the loss of my wallet, with credit cards, bank card, money etc, on the flight to Naples airport. No English speaking help at the hotel to help as I tried to make phone calls to the airport and to the England banks. But surely the tour manager is there to perform what would be a simple routine task for her. ?
Customer Support at Newmarket HQ got a long letter from me. The wallet loss was dismissed in one sentence in their reply (after seven weeks). "I have noted that you were left to your own devices.... I do apologise.....") Nothing about the duties of their tour manager! Just 10% off my next holiday with them, which I'm hardly likely to take up...
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