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“There must be better hotels in this town”

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Grand Hotel Ambasciatori
Ranked #17 of 81 Hotels in Chianciano Terme
Reviewed July 21, 2011

Traveling with a tour company we had to stay here for one week. Avoid it if you can! Rooms are good size but our mattress had a small soil, the sheets were clean, but usually had small holes. The central AC was non existent, to get fresh cool air you have to open the terrace glass door, but then you are letting the wasps into your room. The mini refrigerator stopped working towards the end of our stay, and they "fixed" it by unplugging the cord from the wall outlet where the TV was connected, so consequently the TV ceased to operate then. Not that it mattered much, because the TV was very small, the reception was bad, the sound extremely low, and of course the selection of channels terrible.
The front desk staff was polite and helpful, but it took three complaints until they got the AC working in our room. Unfortunately it only lasted 2 days, because it appeared that they were rotating the AC operation among different floors and wings.
The restaurant food was good, but in the morning some days they would open the room 15 minutes late, while we all stood up around waiting. And when the front desk staffer would go in to hurry them up, the waiters would get mad and throw them out.
There must be better hotels in this pretty town! The Tuscany though was breathtaking!

  • Stayed: June 2011, traveled as a couple
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10  Thank Iggy128
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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33 - 39 of 520 reviews

Reviewed May 1, 2011

The Grand Hotel Ambasciatori is often used by tour companies (ours was Grand Circle) because of its central location for touring Tuscany. The hotel rooms are small which is common in Italy, but one should be aware that you might be stuck in a room overlooking a dumpster and porta potty. Ours was so far from the wireless access that we had to use our computer in the lobby instead of in our room as it was advertised. We also had the kitchen directly below us. The cigarette smoke and noise from the staff was relentless.

The most positive thing I can say about the hotel is that the rooms were kept immaculate by the maids. They did a fabulous job. The worst thing about the hotel was the attitude of the dining and reception staff. They clearly do not like Americans; rude service, unfriendly, not welcoming, and no smiles. I guess I can understand that not all guests in tour groups are easy to deal with, but most of us were pleasant and were ready to engage the Italian staff in conversation and good humor. This important part of the hospitality industry seems very basic to me.

The Ambaschiatori is located perfectly for touring Tuscany which is one of the most beautiful places on earth. Just be warned that if you are visiting from America you may not feel entirely welcome.

  • Stayed: April 2011
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20  Thank kindernana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 23, 2011

The rooms are miniscule & shabby. The front desk personnel arrogant and not helpful. The shower allows water to splash all over the floor. Single rooms are reminiscent of SINGLE dorm rooms at college 40 years ago...I could go on and on...just find a NICER place to stay...our tour company must be trying to save money. I would classify this place a one-star dump. It is not located close (walking distance) to the "Old Town" where the better restaurants are located. The buffet breakfast was ok except the bacon is never thoroughly cooked(yuk!!)

  • Stayed: November 2010
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9  Thank jandchamill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 17, 2010

The Ambasciatori is a good standard 4* hotel. The staff are very friendly and unfailingly helpful. Food was very adequate is not spectacular and plenty of it. You don't get ripped off with expensive drinks, Most wines were around 12 euros and cocktails 4 euros.
Breakfast was opened early at 0630 for my small aprty as we had a 7am departure to Rome for the day. The rooms a bit small but up to standard. Towels and bedding changed every day.

  • Stayed: July 2010, traveled as a couple
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3  Thank icehorsestud52
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 15, 2010

The rooms are quite small and could do with updating, however they are very clean and the food and service was very good. The hotel is close to shops and local buses to get you to the old town and beyond.

  • Stayed: June 2010, traveled as a couple
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5  Thank silkmill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 27, 2009

We were with a tour group and our previous hotel accomodations were spacious. This was the smallest hotel room I've ever seen. You must be a very organized person to live here for seven days! It was not a pleasant experience. You could hear voices in the room next to you even though they weren't talking loudly. Our toilet was leaking around the base so I had to put down a bath towel to soak up the water. It was fixed in a prompt manner, but this shouldn't have happened. Obviously, their maintenance leaves a lot to be desired. The maids did an excellent job and the beds were comfortable. The food was mediocre. There was a lovely swimming pool on the roof and we were sorry we didn't bring our suits.

  • Stayed: May 2009, traveled as a couple
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8  Thank EdmarSarasota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2009

This hotel is very good value, all staff very attentive, restaurant and food first class.
Room very clean and well serviced. Swimming pool and aircon not in use in May.
The hotel is well situated, not far from the main square but the location is quiet.
Not many restaurants in the town but several bars close by.
Enjoyed our stay and would use this hotel again

  • Stayed: May 2009, traveled as a couple
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2  Thank Hewkin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hotel Ambasciatori

Address: Viale delle Liberta' 512, 53042 Chianciano Terme, Italy
Phone Number:
Location: Italy > Tuscany > Province of Siena > Chianciano Terme
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 81 Hotels in Chianciano Terme
Price Range: $80 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Hotel Ambasciatori 4*
Number of rooms: 115
Official Description (provided by the hotel):
Located in the heart of Tuscany, in the spa town of Chianciano Terme, the Grand Hotel Ambasciatori offers its guests a variety of services and amenities to make every stay unique and special. The hotel offers an outdoor pool with solarium, free Wi-Fi in the entire hotel, free parking and free parking garage, restaurant, gym, pool table, sports center and a SPA. The Ambasciatori Wellness & Spa, situated in a panoramic position on the fourth floor of the Hotel, is the ideal place to regenerate body and mind. Wellness Spa Circuit includes hydromassage and chromotherapy pool, finnish sauna, turkish bath, mediterranean bath, kneipp draining water massage, shower cold & hot way, ice -crash and two relax rooms. The center offers a wide range of massages and body care. The SPA uses the prestigious line "Pevonia Botanica", produced with natural formulations, free of artificial fragrances, alcohol, mineral oil and lanolin. Situated in the beautiful Tuscan countryside, the Sports Centre is quiet and reserved. The Centre has two tennis courts in red clay, basketball court, soccer field and volleyball. At the restaurant of the hotel, in addition to a varied breakfast buffet, you can enjoy typical Italian and Tuscan dishes prepared with products of our territory. ... more   less 
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