STayed here for the last 4 days of a week long trip with Newmarket (7 CITIES TOUR). Hotel looked quite nice from outside and the communal areas, but disapointing beyond this. Food was dreadful especially the Tuscan soup where you had to eat it with a knife and fork if you dared!. Restaurant was in the basement and rarely opened on time keeping guests hanging around and never an explanation or appology as to why we had a room at the front of the building so had plenty of traffic noise and people noise as there was no double glazing. sheets were not changed at all and towels changed just twice, had to ask for extra pillows which we got but without pillow cases!. Had a fridge in the room but it was dirty looking. room was dark and gloomy and shower door leaked everywhere. bathroom floor was never swept either. there is nowhere local to go to, no shops etc so for this reason i think its location is poor. I cannot understand how it's achieved a 4 star rating. much better places than this!!!!!!!!!!!!!!!!!!!
- Official Description (provided by the hotel):
- The top class, newly-built hotel, owned by a family who have been hoteliers for generations, boasts a central position commanding breathtaking views, near the spa buildings. The hotel has a lift linking it with lively Piazza Italia, large and welcoming rooms with bath and sitting room, balcony, air conditioning, telephone, colour television and piped music. It has spacious halls, reading and games room, bar, meeting room, swimming pool and garage. Service is to the highest standards. The Hotel Cristallo's renowned cuisine bases itself on wholesome food (various types of meat, poultry, wine, food, oil, honey and vegetable produce). ... more less
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