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“Faulty towers”
Review of Hotel Santa Chiara

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Hotel Santa Chiara
Ranked #31 of 81 Hotels in Chianciano Terme
Reviewed October 7, 2012

We stayed here for four nights with newmarket travels classic italy holiday. The hotel is on a very steep and hilly uneven road which did'nt bother us but for anyone with walking difficulties it would be a nightmare. Our room was very small and the shower tiny. You turned the water off every time you turned round! The food was basic but plentiful. There was a lack of staff in the dining room and plates, bowls etc kept running out at breakfast. One poor girl seemed to run the whole kit and kaboodle. Fortunately we were out most of the time so we did'nt have time to use the (dirty) pool. It was clean and functional but thats it.

  • Stayed: September 2012, traveled as a couple
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Thank jenny_fisk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolacorvi, Direttore at Hotel Santa Chiara, responded to this reviewResponded October 9, 2012

Thank you for your review and we apologize for our English.
The location of the hotel is uphill from the center, however, which is a ten minute walk, the place is very peaceful, quiet and away from the noise.
Our outdoor swimming pool and is surrounded by trees and flowers and is cleaned thoroughly every morning.
On windy days at the end of September for example, the leaves and petals of the flowers fall, but I would not say that this is dirty.
Dear lady, if you don’t like the room you could ask for a change, we have 110 rooms and we always try to satisfy the demands of our customers.
Once we changed a room to a couple, because it was too large bedrooms………..
Our Breakfast is a buffet with lots of food and hot and cold drinks.
The waiter must bring to the buffet cups, bowls, food and drink when they are finished.
Generally, every customer, use 1 bowl of fruit syrup, 1 bowl for yogurt and 1 bowl for cereal and milk, sometimes a cup of tea. Our waiter make these operations very quickly just to give you a good service, but perhaps not everyone understands.
We are very pleased that you have enjoyed our food and the cleanliness of our rooms,
Please accept our greetings

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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30 - 36 of 125 reviews

Reviewed September 21, 2012

Our group of 8 had booked a Newmarket holiday Tuscan Treasures. We chose the Hotel Plaza in Chianciano Terme, Newmarket changed the hotel to the Santa Chiara in Chianciano.
Nice friendly hotel, the staff were always cheerful. the food was good and plentiful.
The Santa Chiara is not in the centre, a 15 minute walk which is on uneven pavements and hilly
This meant we were having to pay for expensive drinks at the hotel bar.
This hotel is not suitable for less able people as it is situated on a hill.

  • Stayed: September 2012, traveled with friends
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2  Thank Penny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolacorvi, Direttore at Hotel Santa Chiara, responded to this reviewResponded October 9, 2012

We have a beautiful memory of your company. we understand the disappointment of having a hotel you had not chosen......but for us it was a pleasure hosting you
Many Greetings

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Reviewed June 17, 2012

we stayed here for 4 nights on the Newmarket Holidays Classic Italy tour. Good quantity and variety of food for dinner. Continental style breakfast with cold meat, cheese, cake, fruit, cereal. The staff were very cheerful, helpful, and enthusiastic, they made our stay very enjoyable. We were touring every day so do not feel able to comment on the town. The pool was adequate. The room was large and comfortable and the shower room was adequate but small. The hotel did the job required and we have no complaints.

Room Tip: rooms seemed to vary so be specific about your requirements. I guess very few rooms would have a sce...
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  • Stayed: June 2012, traveled as a couple
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2  Thank twoshedhead
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
paolacorvi, Direttore at Hotel Santa Chiara, responded to this reviewResponded October 9, 2012

It is a pleasure to respond to your review.
Thank you for what you say about us.
Thank you for your kind words to our staff and to have enjoyed the facilities.
We appreciate your spirit of travelers and we wish you the best for your next vacation
Kind regards
Hotel Santa Chiara

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Reviewed June 5, 2012

Stayed at this hotel in May for 4 days as part of Newmarket Travel Classic Italy Tour. It is a smallish family run hotel which we found to be comfortable. The staff in the dining room were very friendly and generally created a good and sociable atmosphere. Food was pretty good I thought, previous reviews have said it was terrible, but my husband and I enjoyed it ! So did the 4 other people who shared our table during the holiday. For evening meal we usually had a starter of cold meat, cheese etc followed by a fish course, then salad and main course of various types of meat, pasta, fish and finally dessert. Drinks were chosen at table and you paid for these at the end of the holiday, so keep a record it's easier. Breakfast was buffet style, cold hard boiled eggs (well we like them), cereals, fruit, yoghourts etc. I can't actually remember whether cooked was on offer (sorry !) Coffee and tea available, drinkable - not great, but you can't expect exactly what you get at home when you are in a different country.
The room was comfortable and clean and actually quite large. The bed was comfortable and the location was quiet. Bathroom kept very clean and also quite large. Shower over a bath, didn't have a shower curtain, but as long as you directed the water flow along the bath, it wasn't a problem. The view from our room was over apartments and a car park so not spectacular, but we only went there to sleep !! Some others on the trip had a room on a higher floor which had views over the Tuscan countryside, so if you want this, be specific when you book. We were just glad it was quiet, having spent the previous 3 days in a very noisy location.
The pool was not open until June and was undergoing work, so we couldn't access it. Someone said it was on the roof of the hotel. Staff were generally pleasant and helpful.
The hotel is located on quite a steep street, so if you have mobility problems, then you could find it difficult. There is an old part of the town we were told, but as we were travelling on coach trips each day, we didn't have time to see it. We did walk across the newer part of Chinciano to the Aqua Park/Spa which looked lovely, but again didn't have 3-4 hours to spare to try it out.
A previous review said that the street was so steep the coach had to pick them up at the bottom, but we had no such problem with ours. Admittedly it was a smallish bus, but we also saw some other full size ones who had no such trouble either, so maybe it was their driver who had the problem !!
All in all we enjoyed our stay. We were touring every day with Newmarket travel, so didn't actually spend a lot of time in the hotel.

Room Tip: Our room at the side of the hotel, first floor didn't have much of a view. So higher up at the f...
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  • Stayed: May 2012, traveled as a couple
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3  Thank moosiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 9, 2012

Stayed in this hotel for four nights on a Classic Italy Coach Tour.
Location: Situated on a steep hill with badly kept uneven pavements, not suitable for the older person, or people with walking problems. Chianciano Terme does not offer much, and everywhere you go it is very hilly. When we left the hotel on the last day, the coach had to depart up the hill with just the luggage, and meet the passengers at the bottom of the hill due to safety reasons(very hilly and under full load).
Facilities: Just one small lift(max 4 small persons) for 5 floors. It took about half an hour to reach the room after arriving due to 50 guests with suitcases.
Did not find the swimming pool.
Rooms: Shower worked OK, toilet pan unusual, reasonably clean, had TV, when in shower could hear next door residents quite clearly.
Staff: Generally polite except on one occasion when I went to collect my key in the afternoon from reception(which was not there), and was accused of losing it and had my room searched and asked to empty my pockets. It appeared later in reception, but no appology was made to me.
Food: Poor breakfast with cold boiled eggs, cake, rolls, croissants, some cereal and yogurt. Tea/Coffee ready made in boilers.
Evening meals were unusual, but on the whole edible with salard thrown in with the main course.
One evening I had an omelet with egg shell included.
Satisfaction: Would never come back to this hotel.

Room Tip: Probably better on the 5th Floor as no one above.
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  • Stayed: May 2012, traveled solo
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2  Thank Jonty52012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 17, 2011

Newly fitted rooms, but the walls are paper thin, you can hear all the noise from adjoining rooms. Poor quality cheap food, service left a lot to be desired. Pool was closed, no heating in the bedrooms despite it being very cold, no outside seating other than sitting out the front of the hotel by the road.

Room Tip: Try and get a room away from the road
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  • Stayed: October 2011, traveled as a couple
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2  Thank BeanLincolnshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 8, 2011

Really enjoyable Hotel.
Clean rooms, good food and plenty of it.
Friendly and accomodating staff.
My daughter and I stayed here for 8 days/ 7 nights and felt more like friends of the staff than mere guests in the hotel.
We would deffinately be back to enjoy more of the friendly humour the nice staff members so generously engulfed us in.
Thanks a million to the staff at Santa Chiara hotel in Chianciano Terme.
Grazie mille a tutti!

  • Stayed: August 2011, traveled with family
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3  Thank LiPeNi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Santa Chiara

Address: Via Dei Colli 50, 53042 Chianciano Terme, Italy
Location: Italy > Tuscany > Province of Siena > Chianciano Terme
Amenities:
Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #31 of 81 Hotels in Chianciano Terme
Price Range: $52 - $63 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Santa Chiara 3*
Number of rooms: 108
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