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“Lovely hotel, can't understand the bad reviews?”

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Hotel Club Costa Verde
Ranked #17 of 35 Hotels in Cefalu
Barnsley
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Lovely hotel, can't understand the bad reviews?”
Reviewed September 26, 2011

I have just come back from a lovely week in Sicily at the Costa verde hotel. I initially was quite worried when I started reading through the reviews on here and can only conclude that if you do not do your research when you book a holiday anywhere you will only be disappointed. I had a wonderful time and would definately go back.

Cefalu is new to English tourism and yes admittedly very few locals and staff speak English, it doesn't mean that they don't try and in general we found that if you try to make a little effort everyone is very friendly. The Costa verde is out if the town and a 5 minute bus journey from the hotel, it costs you €3.30 for a return and they stop during lunchtime in the same way that the local shops shut for lunch. To be honest Cefalu town is so busy I was quite glad to not be staying central to it. The hotel has a regular bus service to the beach too.

The reception area is clean and spacious, the bar staff friendly and prices in line with the UK, the pool is cleaned twice a day, activities on offer range from Pool exercise to archery and the Animation team (albeit a bit cheesey) are constantly on the go and very inclusive. Much of the evenings entertainment is French/Italian but, when your a minority nationality that cannot be helped. In all honesty I quite liked being in the minority as it contributed to the sense of being on holiday to experience culture.

The room was clean and comfortable. There was a small fridge which, proved to be very handy and lovely beds. The TV can only be used with a remote which, you get from reception and have to pay a small deposit for. We were ok as we were always out and from what I heard most of the channels are Italian.

Food is very good, hot and there is a fair amount of variety. If you like seafood you'll love it! Its all buffet so you can always find something to eat. The bar doesn't sell any snacks but, there is a supermarket in Cefalu town and with the fridge it makes it pretty easy to make a quick sandwich. The house wine is lovely and the Waiters are all really helpful and chirpy.

I really, really, really cannot understand the bad reviews. Its suited me fine and I will definately go back.

Room Tip: Ask for something that isnt higher than the 5th floor due to the funny lift.
See more room tips
  • Stayed September 2011, traveled with friends
    • Value
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Helpful?
9 Thank meow_kins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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654 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
London, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed September 20, 2011

We had a great holiday here. The staff were friendly and many of them spoke english.
Our room was spacious and very clean. We thought the food was very good. There was always plenty of choice at lunch and dinner. Our children ate well here because there was always something that they liked and because it was buffet food they were trying new things. There was less choice at breakfast but we all still ate and enjoyed it.
The hotel isn't within walking distance of shops or restaurants but because we were full board this did not bother us. The only negative thing about this is that the hotel doesn't do money exchange. You have to go into Cefalu to do this but they have a regular bus service so it was fine. We always got a sunbed by the pool because you were not allowed to reserve them early and our children enjoyed going to the waterpark just down the road. This hotel is spacious and immaculate. We were sold this hotel as a 3 star through our holiday company but it exceeds any 3 star that i've stayed in before. It lives up to it's official 4 star rating in very many ways.

  • Stayed August 2011, traveled with family
    • Value
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Helpful?
3 Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Copenhagen, Denmark
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 11, 2011

Hi
I just want to back up some of the previoyus reviews.
This is not a 4 star hotel, more somewhere between 2 and 3.
You need to be able to speak Italian/French. All activities for adults and children is based on this.
The buffet food is OK, but not anything close to the Italian food experience you want to have.
You need a car !
This socalled water world you can access at extra cost is very small compared to what the kids are used to at other Italian vacation areas.
Greetings from Denmark

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Danish_Greetings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Cefalu hotels

Exeter, United Kingdom
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed July 3, 2011

We have just arrived home from the Costa Verde, and i have to say, the hotel was amazing for what we paid. The staff are very friendly, and work ever so hard. The facilities are top notch, and there are always activities going on such as water aerobics, archery, yoga, dicos, dancing, live music etc.
All meals are buffet based. The breakfast includes halved hotdogs, scrambled eggs, and bacon, as well as croissants, bread, cakes, cereals and fruits. We were only on bed and breakfast, although we did go for dinner one night which was once again a buffet, for 20 euros each which was supposed to include a bottle of wine, which we never got, and ended up paying 11 euros for one.
The dinner varied from salads, fresh fish, roast meats and pasta which you could just help yourself to. We personally didnt eat 20 euros worth.
The Costa Verde is located about 5 minutes away from its own private beach which a free shuttle bus runs to ever 15 minutes. Its also about 20 mins away from the local town of Cefalu which is 3.30 euros return coach ride from the hotel. However, the last bus comes back at 7.30pm, and from then on your pretty much stuck in the hotel with the live music, and there is nowhere else to go from then.
We found that not many of the staff spoke English, except from a few who had studied in England before.

The hotel is contemporary, and very clean. Definitely worth a visit.
I would certainly return to this hotel again, just for the wonderful staff and service aswel as the beautiful cobbled streets of Cefalu.
Would just recommend something to keep occupied on the 2 hour journey to and from the airport!!

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
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    • Service
Helpful?
1 Thank Halles182
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milton Keynes, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 20, 2011

Some of the previous reviews had valid points. It is a bit out of the way, no nipping to the village. We could not fault the food, a good choice of menu and plenty of it. Large clean rooms, linen changed daily. The entertainment committee looked about 17 and had little idea of what people over 17 wanted, their main task seemed to be to shout in the microphone as often as possible. Not many of the staff speak English, but if you tried to speak Italian it went a long way, our efforts, with the help of "Italian for travellers", were sometimes laughed at, but they did help our pronunciation, we came back speaking a little Italian. Our biggest gripe would be the tours, not value for money. We booked several, but the one for the Valley of the Temples was the worst, 48 Euro, on arriving there another 11Euro entry, then we were taken to a restaurant and charged 15 Euro for a very poor meal. On saying that, the Valley of the Temples was worth seeing, if you can get the cost down. We met nice people both staff and visitors.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank BEZ_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Birmingham, United Kingdom
Level Contributor
69 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
Reviewed May 24, 2011

This is a hotel to be avoided at all costs unless you have hired a car, will tolerate two star standards (no matter what the place is billed as) and do not have expectations of the sumptuous Sicilian food described in the guide books. This hotel is in a totally isolated location some kilometres from the resort of Cefalu. A shuttle bus is provided by the hotel but at a cost of 3.3 euros return, departing and returning at infrequent times, the last one returning to the hotel at 19:30. This means that if you are unfortunate enough to be in this place on Bed and Breakfast only, you will have to go into Cefalu to find a restaurant and if you want to return later than 19:30 you will need a taxi (18 euros). The cold breakfast menu was a stodgy mix of croissants, stale bread, cakes, tinned fruit, cereals and yoghurt, the “hot” menu was frankly a disgrace : tinned and curling frankfurter sausages, strips of greasy meat intended to represent bacon and what appeared to be reconstituted scrambled egg in a dish of water. The lukewarm coffee was barely a saving grace. The dinners were edible but hardly a credit to a motorway service restaurant and the variety was poor. Some of the staff in the serving area (all men for some reason) were rude to the point of being offensive. The room we were in had a king sized bed but little else. There was no welcome pack, hotel manual, hospitality tray, kettle or adequate storage space. There was a television and fridge, both disabled unless you paid up and air-conditioning which apparently doesn’t start working until some date in June. To make matters even worse there was hellish loud music and demented shouting through a microphone in the area adjacent to the accommodation block, which went on until the small hours despite repeated complaints.
I do not recommend that anyone should consider staying here - apparently it was the first hotel to be built in the area, it should be the first one to be pulled down and consigned to history.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
10 Thank Miles C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
isle of man
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 17, 2011

This goes down as one of my worst holidays ever the Hotel is supposed to be 4 Star but i have stayed in better 3 star the breakfast is foul we had halved hotdog sausages every morning i lived on bread and jam.
The hotel is in the middle of nowhere its too dangerous to go walking due to heavy traffic and the shuttle bus which you have to pay for is useless for example if you want to go out for an evening meal in Cefalu forget it the bus last pick up is 7:30 pm the restuarants dont open until 7pm ! the rest of the service is so intermittent and far apart its useless so under no circumstances would i stay there Bed and Breakfast again as i was forced to upgrade for myself and partner to halboard at great expense otherwise we would have starved.There is no room service for food and the bar is supposed to serve food this is no consistent and the food is microwaved pizza and pasta if they can be bothered. We arrived at around 1pm in the morning there was no way to get anything to eat or drink and nothing in the fridges in the rooms and no kettle or tea making facilities!
There are only one or 2 people in the hotel who can speak English it is totally geared to the French and Italians.
Evening meals were ok once more people arrived (French )
The beach is a shuttle bus as well and is also intermittent.

we were put into a sea view room after moaning about the view of the wall at the back but then all you can hear is heavy motorway traffic which is bang next door to hotel.
Give it a miss and find one closer to town.

  • Stayed May 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fitzandindiana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Club Costa Verde

Property: Hotel Club Costa Verde
Address: Contrada San Nicola, 90015 Cefalu, Sicily, Italy
Location: Italy > Sicily > Province of Palermo > Cefalu
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#10 Luxury Hotel in Cefalu
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Hotel Club Costa Verde 4*
Number of rooms: 380
Reservation Options:
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Also Known As:
Hotel Costa Verde
Costa Verde Cefalu
Hotel Club Costa Verde Cefalu, Sicily

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