With regard to our recent booking reference BR23982580. We had nothing but issues with both the villa and the manager a Elena Olenyeva.
We booked and paid for Villa Cantria only to be told a few days after booking that it was not available and offered alternatives of which on information given By the manager and on the advertisement we chose Villa Libeldu.
This villa was stated as having air conditioning... it did not
This villa was advertised having BBQ. The bbq was totally unusable.
The Villa itself was not of good standing
The shared pool was not open and we had to travel by car to another one.
We paid extra for towels and linen and was give two hand towels
Whenever we tried to either email or Ring Elena she either did not bother replying and not once during our stay did contact us to see if things were ok. There was no where to dispose of rubbish and not even a plug for the sink to enable us to wash the pots
We arrived after midnight and there was not even a drink of water on arrival
Admittedly Elena did rectify the bbq issue and brought towels but all in all it was not up to the standard that we have become used to and quite frankly will not be booking again.
Elena even had the audacity to send me an email the day before travel asking me to send a further 200 euro as a bond for any damage this I promptly refused to do and wished firstly that I had not booked with her and secondly asked to be moved to a more suitable accommodation.
We met other couples who also shared our concerns, one in Villa 14 who had to very you children and unlike promised also had no Air conditioning.
Another couple A Mr and Mrs Menno Brouwer also experienced problems, unlike me they paid there 200 euro and on the last day when Elena should have come to there Villa to reimburse them she said she couldn't get as sh was somewhere else in Sicily and would send to there bank. It begs the question if she was not going to inspect the villa why did she request this payment in the first place. It seems to me she is nothing more than a con artist and is making funds for herself by unscrupulous methods and is not a good advert for both holiday lettings and trip advisor.
I will wait for your reply before putting my concerns on the open forum suffice to say after all the money we paid the villa and its amenities were nothing more than a dump