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“Bearable for a short stay”
Review of Hotel Villa Serena

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Hotel Villa Serena
Certificate of Excellence
Reviewed September 23, 2013

Yes, another Newmarket Holidays visitor. Room small, clean, good view of Vesuvius. Good beds. Like a million other hotels, the air conditioning was useless and the windows hinged in such a way as to make it challenge to keep them open. Staff pleasant enough, food rather poor. Nice outdoor seating area spoiled by the constant stream of scooters along a surprisingly busy road, considering that you're stuck behind the steel fencing and the brooding, abandoned spa building -- I imagine Chernobyl is something like this. OK for a couple of days, but there must be better elsewhere.

  • Stayed: September 2013, traveled with family
    • Service
2  Thank Charles B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 12 of 137 reviews

Reviewed June 17, 2013

I stayed here for 3 nights on a Newmarket coach tour. You must remember that the facilities etc were tailored to secure Newmarket's business.
This hotel is next to a derelict salt bath, has security gates and fencing and is in a remote location high above the town. It all adds up to a depressing outlook.
Staff - not very pleasant and only one managed a grin in 3 days - female was the worst. They need training in customer care.
Bedroom - spacious with a balcony looking towards the Bay and Vesuvius ( lovely) . Comfortable beds.
Bathroom - Although the decor was very dated it was clean with an excellent shower and large bath towels.
Food - breakfast was ok but the evening meals left a lot to be desired - on our last night we were served a chicken leg or breast and some 24 chips. The Germans had a more substantial meal. A case of you get what you pay for.
The staff had the audacity you leave a basket for "Staff Tips" on the breakfast buffet. I did not have a pen and paper handy or my tip would be "SMILE and be PLEASANT".
Nothing would entice me back here.
Our Tour manager and Driver were excellent.

Room Tip: I recommend a top floor room with views of Vesuvius - in spite of overlooking the derelict salt bath...
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  • Stayed: June 2013, traveled as a couple
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2  Thank Gwilym P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2013

Stayed at this hotel on a Newmarket hoiiday. The location of the hotel is disapointing, it is amidst empty run down buildings and is a long way from the town. It is surrounded by a steel pallisade fence which does not add to its general ambience. There are no shops or restaurants anywhere within walking distance. The hotel itself is of a fair standard. Rooms are small and very basic but clean. The food is of a good standard and staff are friendly and efficient.
The hotel appears to cater for the coach trip market and as a budget hotel this is fine but it is a long way from its star rating. Not recommended if you want picturesque views or a hotel where you can have a walk out in the evening.

Room Tip: Ask for room with a balcony facing the bay of Naples.
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  • Stayed: May 2013, traveled with friends
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Thank DENNIS M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2011

The hotel is situated in Napoli, great conditions, very clean, poor breakfast, but i was travelling with a group which usually for keeping low prices the breakfast is very poor(a croissant and a coffee). The only strange part is that when we arrived in Napoli at 23.00 some people made fire in the street for making a barbecue, otherwise it was ok. The hotel was protected from the parking by a big steelfence with multiple video cameras. Otherwise the hotel made an execelent impression.

Room Tip: Ask for a pool view
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  • Stayed: September 2011, traveled as a couple
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6  Thank maniac_the_evil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 28, 2017 via mobile
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Stayed: October 2017, traveled with friends
Thank Denis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017 via mobile
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Stayed: September 2017, traveled with family
Thank Rosalia C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 21, 2017
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Room Tip: Wenn möglich im 4. oder 5. Stock, nicht zur Strasse
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  • Stayed: September 2017, traveled as a couple
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Thank Rolf W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Serena

Address: Via Pasquale Muscogiuri 3, 80053 Castellammare Di Stabia, Italy
Location: Italy > Campania > Province of Naples > Castellammare Di Stabia
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
#5 Luxury Hotel in Castellammare Di Stabia
Hotel Class:4 star — Hotel Villa Serena 4*
Number of rooms: 60
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Also Known As:
Hotel Villa Serena Italy/Castellammare Di Stabia, Province Of Naples

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