I stayed here for 3 nights on a Newmarket coach tour. You must remember that the facilities etc were tailored to secure Newmarket's business.
This hotel is next to a derelict salt bath, has security gates and fencing and is in a remote location high above the town. It all adds up to a depressing outlook.
Staff - not very pleasant and only one managed a grin in 3 days - female was the worst. They need training in customer care.
Bedroom - spacious with a balcony looking towards the Bay and Vesuvius ( lovely) . Comfortable beds.
Bathroom - Although the decor was very dated it was clean with an excellent shower and large bath towels.
Food - breakfast was ok but the evening meals left a lot to be desired - on our last night we were served a chicken leg or breast and some 24 chips. The Germans had a more substantial meal. A case of you get what you pay for.
The staff had the audacity you leave a basket for "Staff Tips" on the breakfast buffet. I did not have a pen and paper handy or my tip would be "SMILE and be PLEASANT".
Nothing would entice me back here.
Our Tour manager and Driver were excellent.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Hotwire, Orbitz, Booking.com, Priceline and Travelocity so you can book your Hotel Villa Serena reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Hotel Villa Serena Italy/Castellammare Di Stabia, Province Of Naples