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“Do Not Judge a Book By Its Cover” 3 of 5 bubbles
Review of Hotel Villa Serena

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Hotel Villa Serena
Certificate of Excellence
Benllech, United Kingdom
Level Contributor
80 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
“Do Not Judge a Book By Its Cover”
3 of 5 bubbles Reviewed June 17, 2013

I stayed here for 3 nights on a Newmarket coach tour. You must remember that the facilities etc were tailored to secure Newmarket's business.
This hotel is next to a derelict salt bath, has security gates and fencing and is in a remote location high above the town. It all adds up to a depressing outlook.
Staff - not very pleasant and only one managed a grin in 3 days - female was the worst. They need training in customer care.
Bedroom - spacious with a balcony looking towards the Bay and Vesuvius ( lovely) . Comfortable beds.
Bathroom - Although the decor was very dated it was clean with an excellent shower and large bath towels.
Food - breakfast was ok but the evening meals left a lot to be desired - on our last night we were served a chicken leg or breast and some 24 chips. The Germans had a more substantial meal. A case of you get what you pay for.
The staff had the audacity you leave a basket for "Staff Tips" on the breakfast buffet. I did not have a pen and paper handy or my tip would be "SMILE and be PLEASANT".
Nothing would entice me back here.
Our Tour manager and Driver were excellent.

Room Tip: I recommend a top floor room with views of Vesuvius - in spite of overlooking the derelict salt bath...
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  • Stayed June 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank Gwilym P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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95 reviews from our community

Traveler rating
    39
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    23
    8
    5
See reviews for
14
24
3
9
Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • French first
  • Italian first
  • Portuguese first
  • Any
English first
LEICESTER
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed May 23, 2013

Stayed at this hotel on a Newmarket hoiiday. The location of the hotel is disapointing, it is amidst empty run down buildings and is a long way from the town. It is surrounded by a steel pallisade fence which does not add to its general ambience. There are no shops or restaurants anywhere within walking distance. The hotel itself is of a fair standard. Rooms are small and very basic but clean. The food is of a good standard and staff are friendly and efficient.
The hotel appears to cater for the coach trip market and as a budget hotel this is fine but it is a long way from its star rating. Not recommended if you want picturesque views or a hotel where you can have a walk out in the evening.

Room Tip: Ask for room with a balcony facing the bay of Naples.
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  • Stayed May 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank DENNIS M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
Level Contributor
235 reviews
115 hotel reviews
common_n_hotel_reviews_1bd8 145 helpful votes
4 of 5 bubbles Reviewed September 25, 2011

The hotel is situated in Napoli, great conditions, very clean, poor breakfast, but i was travelling with a group which usually for keeping low prices the breakfast is very poor(a croissant and a coffee). The only strange part is that when we arrived in Napoli at 23.00 some people made fire in the street for making a barbecue, otherwise it was ok. The hotel was protected from the parking by a big steelfence with multiple video cameras. Otherwise the hotel made an execelent impression.

Room Tip: Ask for a pool view
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  • Stayed September 2011, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
6 Thank maniac_the_evil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Villa Serena

Property: Hotel Villa Serena
Address: Via Pasquale Muscogiuri 3, 80053 Castellammare Di Stabia, Italy
Location: Italy > Campania > Province of Naples > Castellammare Di Stabia
Amenities:
Bar / Lounge Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 15 Hotels in Castellammare Di Stabia
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Villa Serena 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hotel Villa Serena Italy/Castellammare Di Stabia, Province Of Naples

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