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“Dreadful Hotel, Surly Staff Devoid of any atmosphere”

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Golden Tulip Plaza Caserta
Ranked #8 of 15 Hotels in Caserta
Reviewed September 25, 2013

We have just returned from a three night stay at this hotel as part of a Saga trip. PLEASE PLEASE tell me why Saga are continuing to use this hotel. The amenities are good but the location is dreadful, its like being a prisoner in an empty hotel. The staff are SO SO surly it is untrue. Everything was an effort and trying to get a drink say at 4:40pm in the afternoon was impossible. The bar was closed. There was no-one in the hotel except our party and for one night another party.

Please take my advice and DO NOT book into this hotel. Read the reviews and see how the management reply and say they are dealing with the deficiencies, then note the dates of the reply !!!!!!.

They have been dealing with these prolems for over 2 years, and they STILL HAVE NOT SORTED IT.

SAGA, wake up and dump this hotel.

Room Tip: A room overlooking the atrium is noisy but a room overlooking the outside of the hotel looks onto de...
  • Stayed: September 2013, traveled as a couple
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7  Thank Paul SP L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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29 - 35 of 564 reviews

Reviewed June 18, 2013

I recently stayed at the C.P.H. Caserta June 14th 15th 16th 2013, it was booked through a holiday travel agency Saga.
1. The hotel is located in a very poor and dilapidated area far from anything that you would want to visit and you certainly would not want to venture out at night in that area!
2. There is a pool out side with water in it, however the water is filthy and it hasn't been used in years.
3. Breakfast was uneatable, I believe the eggs they use are powdered, no good selection of fruit things were left empty and it took the staff a very long time to replenish coffee, tea, hot water, milk, cereal, rolls.....etc. To me the food was like a really bad all you can eat buffet.
4. Two nights in a row must of the dinner was also uneatable, service not good, not pleasant, mostly rude. Needless to say there was none of my money left behind for any tips.
5. Desk reception.....not one person who work the desk was ever helpful, They seemed very put out if you ask a question or needed some help. One young lady went as far as throwing the key card across the counter at me! In all my years of travel I can't remember a more unpleasant experience.
6. The room was not bad, beds were pretty comfortable, the aircon did work well. There were only a few tv channels and no sports channel, which would have been nice since there was nothing else to do there. If you have kids, do not...I repeat...do not take them to this hotel!
7. I would not hold a conference at this hotel, we wanted to watch a dvd in one of the rooms that had an over head projector.......their equipment.......they were to incompetent to get it working! Not good!

This hotel has been open for six years, most of the building around the area are unfinished or are falling down. You can see the wear inside the hotel and it does not look like they are going to put any money into it, I believe there going to get as much money out of it as they can then abandon it once people get wise.
Next time I will look in the town of Serento for a hotel, there looked to be plenty of nice ones.
Take heed these words!

Pat Patterson
Newcastle Upon Tyne
England

Room Tip: Avoid this hotel all together.
  • Stayed: June 2013, traveled as a couple
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4  Thank NUFC_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 8, 2013

On arrival midday in Naples we were taken by coach to this hotel set in a run down industrial area.
The only food available on arrival was one type of toasted sandwich served by a harassed barman more interested in serving business men drinks who were obviously there on a conference. We were literally left to our own devices in this ghastly place, more reminiscent of a sterile blockhouse. Saga should be well aware by now from previous comments that this is a totally inappropriate hotel to put their clients in.

  • Stayed: May 2013, traveled as a couple
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3  Thank BertH646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Golden Tulip Plaza Caserta, responded to this reviewResponded June 22, 2013

Dear BertH646,

We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. Nevertheless, we’re sorry for any inconvenience you experienced because we did not live up to your expectations. Though we would prefer you had a better experience, we would like to thank you for sharing your thoughts, and hope you will give us the opportunity to serve you again in the future.

Sincerely,

Ferdinand G
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2013

We stayed in this hotel for one night as part of an 'over fifties' tour of Italy and Sicily and were very disappointed with both the location and quality of food. As other reviewers have said the hotel is located amongst derelict factories which makes it unsuitable to walk far in the area. The food was of very poor quality indeed. The swimming pool was full but not open to guests which was a shame as it would have been the only thing we could have spent some time enjoying during a long afternoon. We would suggest that this hotel is more suited to conferences or similar.

  • Stayed: May 2013, traveled as a couple
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4  Thank Brook B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Golden Tulip Plaza Caserta, responded to this reviewResponded June 12, 2013

Dear Brook B,

Thank you for taking the time to post your comments. It is regrettable that you found our location to be a bit inaccessible for your needs and the food served did not meet your standards. This is definitely not up to our standards and we are constantly working on improving the quality of service provided. Rest assured that these issues will be looked into and your feedback very important to us as this assists us in continually improving the services and facilities we offer to our guests.

Sincerely,

Pam G
Case Manager
IHGCare

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Reviewed May 24, 2013

The hotel seems to be populor with group tpurs. The rooms are clean. The service is average. Two occurences to narrate : 1) No laundry form in the room, When I took the bag of clothes to the reception I was asked to wait till some one came with a form for me to fill in. 2) House keeping did not place any towels in my room. I had to call twice and I got a towel only 30 minutes later.
The Wifi is free but the signal can be poor and patchy. The breakfasst is very basic.

  • Stayed: May 2013, traveled on business
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Thank Atul_Datey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

The hotel has a beautiful bright enormous atrium in the main lobby, the center square. We are a family of 4 (2 adults and 2 children) and we found the room very clean (most importantly) and very comfortable. The beds were a bit small as they were not queens. We even had a little balcony. The breakfast was wonderful with a very large varity of hot and cold choices. We visited the Reggia (beautiful! even better than Versailles). The hotel was a great deal relative to price and quality. We will stay here again.

  • Stayed: July 2012, traveled with family
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Thank vacationgirlitaly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 10, 2013

Looks good on the outside big disappointment inside,lack of management in restaurant,food terrible ,when we arrived we were given four night menus in advance to fill in so they would know what prepare. Taxi to local town cost 15 euros to Sorrento 70.
Avoid this hotel , too isolated

  • Stayed: May 2013, traveled solo
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3  Thank Joan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Golden Tulip Plaza Caserta, responded to this reviewResponded May 24, 2013

Dear Joan H,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and food selection. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Golden Tulip Plaza Caserta

Address: Viale Lamberti ex area Saint Gobain, 81100, Caserta, Italy (Formerly Crowne Plaza Hotel Caserta )
Location: Italy > Campania > Province of Caserta > Caserta
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Caserta
Price Range: $55 - $107 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Golden Tulip Plaza Caserta 4*
Number of rooms: 312
Official Description (provided by the hotel):
The Plaza Caserta is a four-star superior hotel conveniently situated for Naples and Caserta city centre.Comfortably appointed rooms, top-flight services and warm welcome await those who travel for business or pleasure.The hotel is a modern building set around a plaza covered by a 4700-square-metre futuristic glass dome. The hotel rooms, restaurants, bars, conference centre and foyer all look out onto the plaza.Thus the Plaza Caserta is the focal point of an area of over 40 hectares created from the major conversion of an industrial estate, which includes both a new business and residential park. ... more   less 
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Also Known As:
Crowne Plaza Caserta

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