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All reviews ski holiday the bus wellness area steam room every evening salad bar great hotel stops facilities spa balcony dolomites pillows
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Reviewed March 22, 2019 via mobile

Many thanks to all! Food excellent
Service excellent
Bedrooms, beds, bedding all excellent.
Would definitely recommend
MARIE ANNA in the restaurant was AMAZING !!
See you again
Roger and Suzanne Trippett

Date of stay: March 2019
Trip type: Traveled with friends
Thank Suzanneroger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
htlcri, Responsabile reception at Hotel Cristallo, responded to this reviewResponded April 1, 2019

T H A N K Y O U Mrs Suzanne and Mr Roger Trippett!
see you again !

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 25, 2019 via mobile

Our week long stay was very comfortable.
The recently refurbished rooms are very nice and to a high standard.
The staff are very friendly and the hotel has a nice welcoming feel.
The spa facilities are superb, the photos on their website and on trip advisor don't reflect the high standard.
Our room was cleaned daily as were the main areas in the hotel.
The evening meals are of excellent quality and very generous in quantity, ideal after a tiring day skiing.
It's centrally located with only a 2 minute walk to the centre or if skiing the bus stop is immediately outside. NB we visited at half term on a skiing holiday and the buses are very frequent and generally not too crowded.
We have stayed in many 4* Austrian hotels which compare with this hotel which begs the question why only 3*???

Date of stay: February 2019
Trip type: Traveled with family
2  Thank Rick A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
htlcri, Responsabile reception at Hotel Cristallo, responded to this reviewResponded April 1, 2019

thank you so much for your super feedback!

to ironically answer to your last question: 3 *** Superior and not yet more because we would surprise our guest delighting them .
Honestly: we are working to update our advertising in all websites but
our focus' still to satisfy our guests during their stay : service, food and cleaning quality are our priorities.

Waiting for your next visit (so you will check yourselves next improvements in our hotel?!)

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Reviewed February 25, 2019

We’ve just returned from Hotel Cristallo. It’s perfectly placed, with the ski bus stopping outside. The area has many ski areas within a short journey. The hotel itself is one of the cleanest places we have stayed. The rooms have been recently refurbished as has the wellness area which has saunas, steam room, pool and relaxation area.
The staff are all extremely friendly and helpful. While we were there, some people were staying who had stayed previously. Testament to how nice a hotel it is. The food is perfect, lovely salad bar every evening. The only criticism is the coffee wasn’t great. Would highly recommend the hotel for anyone thinking about staying there.

Date of stay: February 2019
  • Trip type: Traveled with family
    • Location
    • Cleanliness
    • Service
Thank claire g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
htlcri, Responsabile reception at Hotel Cristallo, responded to this reviewResponded March 24, 2019

thank you for your nice feedback !
we are all happy you enjoyed at best your holidays at our hotel
and we all wait for your next stay here in Canazei!
Hoping next time there will be no critisism which help us to even better our services ;-)
thank you for recommending our hotel too

see you sooon!

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Reviewed August 16, 2018 via mobile

On a recent trip to Europe, one of the ‘smaller’ towns was my next stop, the small Italian ski resort town of Cortina dʼAmpezzo, and the amazing Cristallo Hotel.

The Cristallo Hotel is snug away into the breathtaking Dolomites, my 2nd UNESCO World Heritage Site stop in my travels.

As you approach the town, you can see why this one of the most sought-after destinations in Italy. This picture-postcard town, located in the Veneto region of northern Italy, just a few hours’ drive from Venice, has always been popular with international travellers wanting world-class skiing and to taste ‘la dolce vita’.

The Cristallo Hotel is a grand, traditional hotel located in a resort which is steeped in history. The staff are amazing and very proud of their hotel. Since opening its doors in 1901, the luxury property has attracted members of Italian high society, European royals, as well as celebrities including Frank Sinatra, Peter sellers and Brigitte Bardot to name drop a few. Actually, we found out the the movie ‘The Pink Panther’, was filmed here at the hotel, hence why one of the suites is named after Peter Sellers.

We arrive at the hotel, had a look around and decided to relax in the Cristallo Ultimate Spa, which is located over two floors and makes the most of its stunning panoramic views of the Dolomites. With large windows bringing natural light into the indoor pool area, I enjoyed a relaxing few hours in the oversized Romanesque indoor swimming pool.

The room was clean, spacious and over looked the gardens and the Dolomites.
The bed was the comfiest that I have slept in so far on our trip, and had a great night’s sleep which I think was helped out by the best pillows- large and firm. I will now have to try to get the brand’s name and buy these on return to Australia.

The restaurant here is amazing, with the food looking like it was sculpted, I just wished i spent an extra night here..... Oh well, next time.

Date of stay: August 2018
Trip type: Traveled as a couple
Thank GraemeH187
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2018 via mobile

The most important things while staying in a hotel is the beds and the food.
The beds were terrible, hard and even with additional pillows I didnt have even one good nights sleep.
But the rooms were big and clean so thats a plus.
Breakfast was no fun, toast cheese and ham. No fresh fruit or vegetables. Good coffee though.
Dinners were a constant gamble. I dont think anyone in my party (7 p) finished their meals during the week. Plain, boring food without seasoning. No sauce.
The final nights dinner was ok though and so was the desserts.
If you promote that you have free WIFI it has to work. It worked sometimes but some nights, not at all.
The staff was welcoming and took good care of us.
The sauna and pool was nice.
I wont recomend this hotel for more than one night and without dinner.

Date of stay: March 2018
Trip type: Traveled with friends
Thank Y2149WQannap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HTLCRI, Responsabile reception at Hotel Cristallo, responded to this reviewResponded September 16, 2018

Thank you for your feed-back,
we pay attention to all information and suggestions our customers tell us
trying to better even more our services.

We are working hard in these days to restyle all the rooms before next winter season,
based on many positive feedbacks we offer a choice in our menù that can be even better,
our staff try always to satisfy all the requests and our aim is to achieve our customers' happiness.

We would suggest you to come to visit us again and we will welcome you even better

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