We stayed for a few nights last month, and didn't have the best time. The rooms are clean, but the toilet didn't work properly and needed help to flush, the handrails fell off the second we pulled a towel off, and the air conditioning didn't work at all -- it probably should have, given the noise it still made. There was also some mildew in the shower, the wifi in the rooms is very intermittent, and the signal is weak at the best of times. The mattresses are also quite hard.
There is a sign saying there is a fitness centre, but we found out there wasn't one when we asked Reception. Perhaps the sign being in Italian was misleading!
We weren't told what time the breakfast buffet ended, but staff began clearing it up at 10am, regardless of whether we had finished eating or not. This is also, inconveniently (for us at least), the same time they choose to start cleaning the rooms.
We had an issue at check-out as to whether or not we had prepaid for our rooms or just put down a deposit, as the manager was alleging. She was rude, obtuse and repeatedly interrupted us when we were asking questions to try and get to the bottom of the issue, even raising her voice at times. This wasn't down to a language barrier, as she spoke excellent English. She was unaccommodating and completely unprofessional.
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- Also Known As:
- Hotel 1st
- First Hotel Calenzano
- Hotel First Province Of Florence/Calenzano, Italy