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“Another cancellation”

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Hotel Meuble Sertorelli Reit
Ranked #7 of 41 Hotels in Bormio
Certificate of Excellence
Oxford
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Another cancellation”
Reviewed January 3, 2012

Booked beginning Dec through Expedia for stay over New Year. Confirmed. One month later owner emailed to say there was mistake and they cancelled our two separate bookings very near Christmas. Expedia said owner cancelled (probably they could get a longer stay from someone else). Very difficult to get other hotel for our stay and could not cancel since we had flights, rent-a-car etc. etc. booked. Very poor customer service - beware that this does not happen to you.

Stayed December 2011, traveled with family
Helpful?
1 Thank bardwellOxford
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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377 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (9)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Swedish first
  • Any
English first
Melbourne, Australia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed December 7, 2011

Hotel is newly renovated, and run by a personal bunch of staff. Beautiful location, nice breakfasts, wi-fi, off-street secure garage. We would happily go back, and recommend it to anyone.

Room Tip: Ask for street room - is high up and looks over town. Great for photos.
See more room tips
  • Stayed August 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AussieAnth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 18, 2011

Unfortunately this hotel is listed on expedia, offers its rooms and takes bookings online but BEWARE! they do not monitor or maintain the expedia booking site so our reservation over Christmas, made over 6 weeks ago was cancelled by a random email last week. Expedia had no idea and the hotel were extremely unhelpful. I can only assume our TWO bookings were cancelled because we didn't stay the requisite week over Chistmas but unfortunatley cars and flights were booked already so we have had to scramble to find hotels over the busiest period of the year. Highly unprofessional - so will unfortunately not get to stay here through their mismanagement.

Stayed November 2011, traveled with family
Helpful?
Thank ShoegalLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ilkley
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 13, 2011

Decided to have a night in Bormio on our motorbike trip from Switzerland to Lake Como came across this great little hotel would recommend it for a summer or winter holiday.

  • Stayed July 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank mumcooper
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 12, 2009

Great rooms, great location, great staff, great holidays!
We will come back for sure.

  • Stayed April 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mxpcgn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ireland
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 8, 2008

January 2008; We have just returned from a week in Bormio and stayed in this fantastic little hotel. Marialuisa manages the hotel so well and she was very helpful in arranging transfers and skiing lessons. The Hotel has a wonderful interior and it was a delight
to return to such nice surroundings after a days skiing. We stayed
in a superior room which had a large bathroom and also a living
area There is a shuttle bus outside the hotel which will bring you
to the cable car, Bormio itself is a very attractive town, I would
recommend a restaurant called Kuerc which is located in the
main square and a great bar for apres ski called Skianta which is
located off Via Roma. If you feel like relaxing your muscles after
skiing you will find Bormio Thermal Baths less than 300yards
from the hotel. The superb finishing touches that Marialuisa has added to this hotel makes it very special and one that we will
definitely make a return visit.
Marie in Dublin.

Stayed December 2007
Helpful?
2 Thank MarLT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Meuble Sertorelli Reit

Property: Hotel Meuble Sertorelli Reit
Address: Via Monte Braulio 4, 23032 Bormio, Italy
Location: Italy > Lombardy > Province of Sondrio > Bormio
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Wheelchair access
Hotel Style:
#4 Romantic Hotel in Bormio
#10 Family Hotel in Bormio
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hotel Meuble Sertorelli Reit 3*
Number of rooms: 16
Official Description (provided by the hotel):
The Sertorelli Reit Hotel is a charming boutique hotel situated on the sunny side of the mountains. Its favorable position in the historic center of Bormio (within walking distance to the slopes, the spa center, and the golf course) makes it an ideal holiday destination. The exterior is splendidly decorated in Art Nouveau style and the interiors are a warm and elegant blend of natural wood and stone, subdued lighting, and modern décor and materials. ... more   less 
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Also Known As:
Meuble Sertorelli Reit Hotel

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