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“Good hotel but still problems”

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Bibione Palace Suite Hotel
Ranked #5 of 74 Hotels in Bibione
Certificate of Excellence
Bucharest
2 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Good hotel but still problems”
Reviewed August 11, 2008

We had a nice stay in Bibione Palace Hotel this year. The hotel is clean and the conditions were those from the site, but nothing spectacular. The food was good - we had only bed and breakfast so we had the possibility to go out for lunch and dinner, to the lovely small restaurants which are in Bibione. The pool was big and clean, the beach was very good.
We had some problems when we have checked out, the hotel charged us with app € 100 more than the offer and we did not discovered immediately . When I wrote them back asking for a refund they told me that they cannot do it and I should have been more careful when I paid the bill. Instead they offered me a discount for a next stay, I explained them that this won't happen in the foreseeble future but they have not changed their mind. So please check the bill carefuly with these guys!

  • Liked — Clean and nice balcony
  • Disliked — Relatively small room
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Reetly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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307 reviews from our community

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  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (5)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Russian first
  • Swedish first
  • Any
English first
Belfast, N.Ireland
1 review
Reviewed July 25, 2008

Just back from this superb hotel, loved everything about it. Searched for weeks and months to find our 'Ideal ' hotel and eventually found it.
It lived up to all our expectaions after being bitterly disappointed in other hotels year after year.
Loved the hotel decor and the small things that mae it memorable- like on arrival my two children were given a soft toy momento of bibione, went to our room, a harmony suite which was great, pool towels in the wardrobe and safe card at the ready- no prepayment for either !
Everyday the maid came in with a wee bag of haribo sweets for the kids and chocolates for us and left them on our pillow with a good night card,.
Room and hotel spotless not a spot of dirt or cockroach in sight. Main Pool and kids pool excellant. Play park for kids with 2 trampolines, swings, slides and loads of other activities to keep them occupied. Mini club great with plenty of entertainers, my eldest loved the mini disco!

We stayed on the half board option and being very fussy about our food, it was excellant in every way. Dinner is only part buffet, as in salads ,some starters and desserts. Everything else chosen from the menu and served to you, Our little girl is Coeliac and they were fantastic at advising what she could have from the menu or making her gluten free pasta .

Plenty of bikes to see the area and pushchairs to use. Bibione itself is a great resort with plenty of life about it. Lots to see and do with a brillant beach that stretches for miles.

Don't know what hotel that other person was staying at that only gave the bibione palace 1 cause i disagree with everything he said. no problem with lifts either and we were there in high season.
Would definately return next year, only downside was no british/ irish people at all, but that wouldn't put us off as everyonespeaks great english anyway.

  • Liked — Great Food and cleanliness
  • Disliked — Not enough english speaking children for my daughter to play with!
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank WishA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beverly Hills, California
Level Contributor
31 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed April 22, 2008

OK, I´m gonna be brief: The Bibione Palace Hotel is a fairly new hotel, opened back in 2005 and maybe this is why I was so disappointed to find a property that offered so little of a contemporary hotel. Bibione by itself is special in that there are no international hotel chains, but rather small Italian companies owning and managing the hotels - which need not be detrimental to the quality, as other hotels just blocks down the same road - think Savoy Beach Hotel - consistently deliver. So the subject of this review, the Bibione Palace Hotel, even though fairly new, fails to deliver any of the standards I would expect from a four-star-rated house, even by Italian standards.

Lets start with the arrival: The underground garage is very poorly lit, dark and very narrow even for small cars. To make matters worse, there are no signs announcing direction of traffic or exits. Between the parking sections, there are fireproof gates that are often closed for no apparent reason, so you and your vehicle end up right in front of a closed gate with no opportunity to turn around, all you can do is put the car in reverse and try to navigate your way back, backwards !

Once you managed the parking issue: The arrival to the lobby. Apparently, the hotel interior is a design attempt gone horribly wrong, they aimed at contemporary, clean-cut design, but what they got was a minimalistic impression of early 1960s frat houses. Whilst the check-in was uneventful, there was a severe lack of bellmen or even a concierge, so good luck fitting your luggage into one of the tiny elevators. Oh, talking about the elevators: When was the last time you encountered a property with 6 stories, 30 rooms each, with just 2 tiny elevators? It felt like we spent a good share of our vacation waiting for the elevators.

Then, the room key: Odd chip-card design, and the door opens with a very loud, very annoying clicky-sound. Once in the room, three impressions start to settle: 1) the tiny dimensions of the room 2) the REALLY BAD interiour, think 60s drug halluzination, and 3) its freezing cold.

After the first shock, we discovered that there were no blankets and just one tiny pillow per person. There were no bathrobes, even though there are two pools, a beach and a wellness centre? Also, there were no room slippers. Which would be no concern, were it not for the tiniest bathroom I have ever seen with the ugliest choice of cheap tiles I have ever encountered, even more freezing without any means of heating it up- we chilled our water bottles in there !

On went the horror: The hotel booklet proudly stated that internet connections would be available in the room using the connection cable offered by the front desk. After consulting back with the front desk, apparently and contrary to the information given in the in-room-guide there was no internet connection in the rooms, only in a business centre on the 4th floor, but that was not in service yet, so no internet at all.

Dinner: Again, lets not discuss the interior. Dinner was served in the Sala Mastroianni, who must not have been very popular around Bibione as the decoration, you guessed it, just did not make any sense. There is one thing I hate about restaurants in general: Tables that are too small - again, the Bibione Palace hotel managed to disappoint in that respect, too: The supposed seating for four would not even suffice for one lonely guest, and the tables could have easily qualified as the smallest restaurant tables I have ever seen.

The dining room featured around 60 tables, all tightly arranged next to each other. Apparently, the 60 tables featured a grand total of 20 salters. So good luck getting your hand on some salt should you need it.

I will spare you the horror that is the food selection. They present you with a xeroxed sheet offering todays menu selection, made up of Italian-sounding names you have never heard of, so they can serve whatever scran they currently spare to the tune of you not knowing what you ordered anyway. The staff is attentive in that if you order still water, there´s a 80% chance your water will be carbonated, and in that you leave your wine bottle in the cooler after lunch, they make sure it is gone by dinner time.

I was also shocked by the fellow guests, who were very rude in general, but also lacked social skills in that no one seamed to care about seating and sat where they pleased - we entered the dining room numerous times only to find our table taken by a gaggle of sleeveless twenty-somethings clearly enjoying food that gave no possible reason to be enjoyed. Oh, and I dont know about you, but if I talk to my dining companions, I face them directly and lower my voice. Apparently, the guests of the Bibione Palace Hotel didnt get the idea: they turn away 130 degrees from the person they are talking to and shout directly at your table, for minutes !

Beware of using the sun deck on the 6th floor: The door opens to the sun deck, but you can´t get back in. Once you´re locked outside, the only route is seven stories down the fire stairs only to re-enter the property.

On the positive, I cant find anything, honestly. Oh, wait, there is a LCD TV in the room, which should come as no surprise as there are no longer CRT TVs in production, but they seriously messed that up, too: The few programs they feed are delivered analogue, in very poor quality and with several channels just delivering static.

I have a very attractive recommendation to anyone considering Bibione Palace Hotel: Don't. Seriously, do not go there. Bibione might not be the place for world-class-accomodation, but you will be pleasently surprised by the Savoy Beach Hotel, just blocks down the road, and no, I am not affiliated. They just seem to do everything right each time, the rooms are spacious, luxurious and the views are spectacular. What astounds me is that two properties so diverse share the same location and even similar pricing.

  • Liked — Checking out
  • Disliked — Tiny rooms, no internet access, freezing temperature, tiny dining tables, miserable food
  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
10 Thank AriGold444
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Bibione Palace Suite Hotel

Property: Bibione Palace Suite Hotel
Address: Via Taigete 20, 30028 Bibione, San Michele Al Tagliamento, Italy
Location: Italy > Veneto > Province of Venice > San Michele Al Tagliamento > Bibione
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Spa Hotel in Bibione
#3 Family Hotel in Bibione
#3 Luxury Hotel in Bibione
#5 On the Beach Hotel in Bibione
#5 Romantic Hotel in Bibione
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — Bibione Palace Suite Hotel 4*
Number of rooms: 160
Official Description (provided by the hotel):
Bibione Palace Suite Hotel is an elegant beachfront hotel. This modern and sophisticated hotel combines innovation and family warmth. Our 160 rooms and suites are equipped with all comforts. Guests benefit from great service from expert but friendly staff. The many activities organised for guests, especially for children, make our hotel an ideal destination for families. Guests seeking a bit of pampering and extra relaxation can find a fully equipped wellness centre on the sixth floor, from where you can enjoy a great view over the beach.A stay at the Bibione Palace Suite Hotel is more than just another beach holiday.The interiors are large and luminous, decorated in refined materials and colours, and embellished with objects d'art. The outdoor areas are well organised, with swimming pools, children's playground areas, and a stage for evening entertainment. The many joys open to our guests include delicious food and a range of superb wines. Our modern wellness centre is ideal for those seeking beauty treatments and rejuvenating massages. Once all your stress has gone, fun comes your way in the form of classes in cookery, dance, games and sports, all with trained instructors, as well as parties and shows. So everybody is catered for - kids included! Bibione Palace Suite Hotel is the perfect choice for families and anybody seeking a delightful holiday in Bibione. ... more   less 
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Also Known As:
Bibione Palace Hotel Bibione
Palace Hotel Bibione

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