We stayed in this hotel for two weeks in August 2012 with our 3 year old child. This hotel cost us almost twice as much as a family hotel in Croatia where we stayed last summer, but we liked it a lot less. First of all, customer service was pretty bad most of the time, and this alone made us feel stressed. For example, they prohibited our child to play with his cars in all lounge areas - what kind of family hotel doesn't allow children play where they want? Also, often when you ask them to do something, like warm up milk - they roll their eyes and send you to another bar station, who in turn does the same. Every day we had situations where waiters and staff were rude to us, particularly one older Austrian waitress with long ponny tail ( i think her name was Caroline), and also the supervisor of the restaurant. Second, this hotel is oriented mostly on German/Austrian customers, so their English is very weak, I had an impression that German was satisfactory though. Third, the animation program was truly bad. Only one time in those 2 weeks they had a really nice show, the rest of the time they either had a very bad performance (like clouns that couldn't keep children interested, not to mention the adults), or no program at all just a cartoon or kids movie in German. Fourth, the smoking everywhere on hotel premises that are outside - yet I suppose it's a European thing as I wasn't able to find a hotel in Europe where this is not the case. Fifth, the food was of very good quality, yet there were virtually no refills, so sometimes if you come 1 hour into dinner, they run out of the most popular dishes. Also, dinner starts quite late. No alcoholic drinks, no tea, or normal juice are included. Included are few very questionable drinks that I wouldn't let my child drink. The price for additional drinks for quite hight, so 2 weeks we ended up paying around EUR 600 just for drinks - and that for a few beers for my husband, tea for me, and a glass or two of juice for our child.
The sandy beach was very nice, and there were always available beach chairs to be found. Yet, few days after we arrived a lot of jelly fish came and hand out there almost till the end of out vacation, so swimming was out of question. We learned later that this happens every year, although each year at a different time - huge packs of jelly fish arrives to this specific shore of Italy and can stay there for weeks.
Rooms very nice and modern, cleaned well. Kids pool was nice, except for some parents smoking around it, and small playground for kids was fine. The kids club was suitable for leaving your child for an hour or two, but they are not set up for naps.
All in all, we will not be back to this hotel as we find it not worth the money. You can pay twice less for much better experince in Croatia, of course Croatia doesn't have sandy beaches, but their customer service is superb and puts you into relaxation mode for the whole vacation, not to mention they speak English.
- Official Description (provided by the hotel):
- Bibione Palace Suite Hotel is an elegant beachfront hotel. This modern and sophisticated hotel combines innovation and family warmth. Our 160 rooms and suites are equipped with all comforts. Guests benefit from great service from expert but friendly staff. The many activities organised for guests, especially for children, make our hotel an ideal destination for families. Guests seeking a bit of pampering and extra relaxation can find a fully equipped wellness centre on the sixth floor, from where you can enjoy a great view over the beach.A stay at the Bibione Palace Suite Hotel is more than just another beach holiday.The interiors are large and luminous, decorated in refined materials and colours, and embellished with objects d'art. The outdoor areas are well organised, with swimming pools, children's playground areas, and a stage for evening entertainment. The many joys open to our guests include delicious food and a range of superb wines. Our modern wellness centre is ideal for those seeking beauty treatments and rejuvenating massages. Once all your stress has gone, fun comes your way in the form of classes in cookery, dance, games and sports, all with trained instructors, as well as parties and shows. So everybody is catered for - kids included! Bibione Palace Suite Hotel is the perfect choice for families and anybody seeking a delightful holiday in Bibione. ... more less
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- Also Known As:
- Bibione Palace Hotel Bibione
- Palace Hotel Bibione