We stayed at Nettuno in May 2013 and enjoyed a good holiday. We had stayed there previously and were always ready to recommend it to our friends. However, on the last night of our holiday we were given a bill which included an item for payment of 91 Euros for a small window in our room which had a lake view. It was late at night and we were to leave very early next morning so decided to leave the matter until we got home. When we queried the payment we were told that a member of staff said " that they had escorted us to the bedroom at the beginning of the holiday, explained to us about the supplement which would be required and we happily agreed to it." We were appalled by this statement which was completely untrue.
We have on a number of occasions asked for this statement to be withdrawn without success.
This episode has caused us much distress and we strongly object to being accused of not being honest about the facts. The extra supplement being added to our bill without our previous knowledge is one thing but to have the facts distorted by a member of Nettuno staff is very upsetting.
We feel therefore that returning to Nettuno for another holiday would therefore not be possible under the circumstances as we feel very let down.More
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