We stayed at the Aqualux (B&B) for 4 nights in early September as part of our tour of Verona and Lake Garda. We had arrived from the five star Villa Cortine in Sirmione and were looking for a short stay in a spa hotel and indulge in some treatments. We had a suite on the ground floor.
Good points: Its a great place for families with fantastic pool facilities and our suite was fairly spacious if not a little dark and lacking in direct sun light. Seemed to be very safe and easy walking distance into Bardolino. Its a good base for visiting the area. Hotel gardens will be very attractive (albeit the outside of the hotel looks like a multi story car park or hospital). Bardolino is a very attractive village with lots a of excellent restaurants.
Not so good (for us). We arrived before our room was ready, we were not offered a welcome drink, just told to come back at 3pm to pick up our key. When we did pick up our key we were given directions to our room and left to our own devices to find where to go and how to use the facilities in the room. We found the lack of attention to detail continued for the rest of our stay. The staff try to be very helpful, there just isn't enough of them to offer a good level of service, particularly the pool bar which always had a long wait to get served and limited availability. The fittings in our suite are of a very poor quality and although mostly working we could not see how they would last more than a season without having to be upgraded. The biggest disappointment for us was the spa and treatment area / setting (not the staff). It is underground and feels like being in an underground car park (which indeed it does share the space with). The fluorescent strip lighting and the flashing smoke detectors in some of the treatment rooms add nothing to the sense of tranquillity. There is no relaxing ambience, no offer of any refreshments and no one talked through our treatment likes /dislikes. We travel the world visiting a large number of spa's and this is probably the worst setting we have ever experienced.
Overall the Aqualux is a good eco concept hotel in a fairly convenient location but it all feels like they ran out of money and had to cut costs on the final finishes and do not employ enough staff to deliver a consistently high level of service.
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- Also Known As:
- Aqualux Hotel Spa & Suite Bardolino Lake Garda, Italy