We stayed here for the one night whilst conducting business locally. This was our first experience in a Marriott hotel, and it was, to say the least, a big disappointment. Our first impressions were good, and the place has a 'designer' feel, without trying too hard to impress. The room was quiet and quite spacious, and quiet.
The staff at reception were quite helpful when we arrived, but that all changed the following morning when we awoke that there was NO RUNNING WATER, either hot or cold. We immediately contacted reception to be told that engineers were working on the problem. We were not updated about the problem, and needing to move on to Rome that day after our business meeting, we had little choice but to freshen-up as well as we could.
Breakfast was self-serve, but it was necessary to ask the waiter for the non-self-serve stuff. We noticed that every person in the dining room was having the same problem in getting the waiter to respond to requests - he appeared to be ignoring the guests.
We had a long dialogue with reception on checking-out, but they offered no reduction in the charges for the lack of water in the bathroom, although they did apologise for the waiter's behaviour.
I took this matter up with Marriott's Customer services, but they would only refer me to the Hotel. the hotel's completely unsatisfactory response was 'In case you will decide in the future to honor us with your presence, we will be happy to make up for it'. On the basis of this appalling treatment I will NOT be returning. (Read on for our nightmare at another Marriot Hotel the following night)
We returned to Arezzo about four or five days later, and needless to stay we avoided the AC and had a lovely room with PLENTY of water at the BEst Western Galileo Palace near Arezzo
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- Also Known As:
- Ac Hotels Arezzo