We booked this hotel 10 months before in advance through our travel agent, Once we got to the hotel in the afternoon after traveling 4 hours to get there, we found out that blu hotel had booked us in at another hotel that we found out later they use when they are full, their reason was apparently due to water issues in the section of the hotel we were ment to be staying in and they claimed to have told our travel agent about the issue, we have spoke to our travel agent and they were not informed. We were shocked and started to look for a new hotel but all the nice hotel had been booked out. After speaking to the manager saying that she could book us in a hotel but not a refund. We were in Shock andall we wanted to do was just see the valley of the temples so we couldn't leave, we stayed at the other hotel with little choice.. A nice hotel but not 4 star with no pool we could have saved $150. we were then told that we could use the pool at there hotel, yet they have no public toilets or changing rooms. We spoke with the manger all she had to say were smart remarks like myself and my partner are to young to under stand but to me if you pay $300 you should be put in a hotel at the same cost or refund on the spot. But to be put in another hotel no where near the standards of the blue hotel was a shock and will be trying everything to get our
money back! Nothing but kaos! Steer clear!
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- Also Known As:
- Best Western Agrigento
- Best Western Kaos
- Blu Hotel Kaos Agrigento, Sicily, Italy