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“A "3-star Hotel" with an inflexible owner”
Review of Albergo La Croce

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Albergo La Croce
Arezzo, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“A "3-star Hotel" with an inflexible owner”
Reviewed January 27, 2013

Me and my wife didn't have a good experience with the Albergo La Croce. Differently from the other guests, we didn't want to stay in the hotel to go skiing in the little ski station in front of it, we simply wanted a place in the mountain where we could study and rest after a walk. It was simply shocking to find that our room was very cold. After an hour, we decided to ask the owner to set a higher temperature to the radiators. First, a member of staff said that it wasn't possible to do it, and the owner, as impolite as the other person, said he had just raised the temperature.
Whatever he did, the room didn't get warm enough, and, since I had a terrible headache due to the constant cold in the room, knowing that it would get even colder during the night, we decided to leave the hotel (at around 20:30) just a few hours after our arrival.
Under these conditions, we believed that it wouldn't be fair to be asked to pay for the whole price, because we weren't satisfied with the service at all. The owner, a person who believes arrogance and cynicism to be politeness, calmly said he would report us to the police if we didn't want to pay for the whole stay (as if we had slept in the hotel).
I must admit I became really angry with the owner before paying the whole price, something I found simply unfair and dishonest. I asked myself afterwards: how can a hotel owner allow himself to be so inflexible with his guests, especially when they're rightly unsatisfied with his hotel services, being indifferent to their well-being, knowing that he's directly dependent on these guests?

Stayed January 2013, traveled as a couple
Helpful?
1 Thank Fabio B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Russian first
  • Any
English first
Siena, Italy
Level Contributor
19 reviews
Reviewed July 2, 2010

very nice people, the food was great, they make sweets, bread (never in Tuscany found the bread like this), home made pasta, fresh vegetables (the grilled vegetable is really fresh grilled by them and not from the jar).
very nice place, woods, mountain, silence and pleasant sun bathes.
sweet black labrador retriever to joke with my children ;D

  • Stayed June 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mendy78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Albergo La Croce

Property: Albergo La Croce
Address: Vetta Monte Amiata, 53021 Abbadia San Salvatore, Italy
Location: Italy > Tuscany > Province of Siena > Abbadia San Salvatore
Amenities:
Bar / Lounge Restaurant
Hotel Style:
Ranked #14 of 16 Hotels in Abbadia San Salvatore
Price Range (Based on Average Rates): $
Number of rooms: 18
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