Our group of 7 arrived at this restaurant on Christmas Eve 2008 around 7:00pm. They seated us in a back room with little heat. The waitress seemed annoyed but we thanked her for seating us on such a busy night. They must have reservations for the larger table in the cheery front dinning room we all thought. We were only given 2 menus for our group. We went to the front and picked up a couple more so our entire group could decide what we wanted. We received no service at all - no water, bread, and no one to take our order for about 40 minutes. In the meantime another group of 3 were also seated in the cold back room. People in the front room were being served and the large table was still vacant. We kept telling ourselves, it's Christmas Eve - they are busy - they are understaffed - have patience. Finally a waitress came to take our drink order - we had to catch her before she disappeared to request she also take our appetizer order at the same time. Another 15 - 20 minutes and finally received water and bread. The group of 3 seated long after us began to be served their drinks and dinner. Finally after a little over an hour, we got our wine, sodas and appetizers. Another long wait - a man (perhaps the owner) came out to take or dinner order. He hurried away. After another 40 minute wait, my daughter was served her food but no one else. By this time all the others in the front dining area that came in after us were finishing their meals and were leaving. After another 30 minutes without food, and without any indication that they wanted our business, we got up, went to the kitchen and told them we would pay for what we had consumed and we were leaving. The man shouted, "Poliza! Poliza!" and suddenly our food came out. It was terrible. Meanwhile the large table in the front dining room was still vacant and the group of 3 seated in the back with us had finished their meal and had left. If they were not in a position to serve us they should have done us all a favor and told us to move along. Was it because we had a large group? Was the poor service due to the fact we were Americans? I cannot say for sure. I only know for certain that these people cannot properly operate a restaurant. I would advise anyone visiting this quaint Italian village to stay away from La Bocca di Bacco.
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