It has taken me a couple months to write this because I was so upset when it happened. I stayed at this hotel in June 2012 for a work conference. We had our car and the front desk clerk basically forced us to have it valet at their parking lot. My husband said no to the valet, despite their insistence, and parked the car in the lot himself. All cars in the lot were parked in/out by the hotel valet. When we checked out of the hotel, the valet brings out our car, which has an HUGE dent on the front driver side. Our car was wrecked, while parked in their garage and no one would take responsibility. The manager of the hotel refused to speak to me until I basically started screaming in the lobby--which prompted him to come out and mingle with the "masses." When the manager saw the dent, he shrugged and said it was not the responsibility of the hotel. At this point, I had requested to see the parking lot security cameras--which the manager (not surprisingly) refused to show me and said were not working. All in all, we were forced to leave this awful hotel with a DENTED vehicle and they got away scot-free.
I also want to point out some observations about the hotel generally--which leave A LOT to be desired of a "4 star resort." Bring your own pool towels--because they will charge you 4 euro for EACH towel and you cannot use the ones from the room, and they do not warn you prior to arriving. Also, there are NO IRONS in the rooms or in the hotel itself--at least not that they would let us use. Of course this is no problem since most of the hotel guests are wearing swimsuits all day or in robes--no, seriously, its amazing. Did I mention that during the week I was at the hotel we NEVER saw the pools being cleaned? I'm sure the pools are "sanitary" since they are "thermal waters." Also, the meals got worse as the days went on. And just as an FYI, the average hotel guest at this place is around 85+ years old. I could never recommend this horrible establishment to anyone, particularly when their Management takes NO RESPONSIBILITY for the actions and negligence of the staff at the hotel. Oh, and lastly, we were overcharged by the hotel bar.... TOURIST BEWARE OF the HOTEL PLAZA --there are MUCH nicer hotels in the surrounding area.
- Reservation Options:
- TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Hotwire, Booking.com, Priceline, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and Hotel.de so you can book your Panoramic Hotel Plaza reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Panoramic Hotel Abano Terme