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“My Experience at Heritage Villege” 3 of 5 bubbles
Review of Heritage Village Resort & Spa Manesar

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Heritage Village Resort & Spa Manesar
Ranked #1 of 4 Hotels in Manesar
New Delhi, Delhi, India
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“My Experience at Heritage Villege”
3 of 5 bubbles Reviewed June 14, 2013

I visited this place with one of my special friend and we found it a calm & soothing place to spend some quality time together . It was an amazing experience to stay there & to be very close to the nature and to feel the freshness.

  • Stayed March 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ravikant_Sharma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, July 22, 2013
Dear Ravikant_Sharma,

Thank you for your recent stay at Heritage Village Resort & Spa Manesar. Your feedback regarding the resort is highly appreciated. We are happy to know that you had a pleasant experience with us. We are a premium accommodation in the National Capital Region (NCR) which provides guests with par excellence facilities and services and is repeatedly recommended by the guest reviews we receive on this forum.

We look forward to welcoming you back with us again.

Regards,
Gopal Vaideswaran
General Manager & Asst. Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

571 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (142)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
Noida, India
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 bubbles Reviewed June 12, 2013

The resort has little or nothing to offer in terms of dining or entertainment. Our stay was extremely boring and we had to resort to running to the enarest mall for some entertainment.

The rooms in the new area are small but functional and clean. Not a great stay!

  • Stayed October 2012, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
3 Thank Anupama_Ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, June 15, 2013
Dear Anupama_Ch,

Thank you for your valuable feedback. It was an immense pleasure to have hosted your stay at Heritage Village Resort & Spa, Manesar. However, we deeply regret that the services offered did not reflect the standard expected. And I am really concerned that we did not meet or exceed your expectation. Your feedback gives us a perspective and enables us to work towards our shortcomings.

For guest engagement and entertainment, Heritage Village Resort & Spa endeavors and offers a wide variety of options for indulgence. These options include a full-fledged Spa and Discotheque; we also entertain our guests with Rajasthani Folk Dance by the pool side every evening. For a perfect holiday option and to enhance our guest experience, we offer an ‘all inclusive package’ - where one comprehensive price includes accommodation, unlimited food, snacks in-between meals, in house beverages (including alcoholic) and entertainment activities for the family like puppet shows, magic shows, movies, karaoke, tambola, art & crafts and fun games and activities including camel and horse rides during weekends.
Our hotel rooms are very spacious, luxuriously appointed and well above the average size of the industry standards. The rooms have been built in the design of “rooted contemporary” with the deliberate dash of present day vibrancy and also maintaining the resort’s innate sense of Indian-ness.

At Heritage Village Resort & Spa, we believe in partnering with our customers and consider their opinion as a source of opportunity that further enables us to raise the quality of our products and services. It has always been our endeavor to provide unmatched experience to our guests, and once again we thank you for sharing your thoughts and hope you will not scale us with shortcomings you had experienced and will give us an opportunity to serve you better.
We look forward to welcome you again and provide you an unforgettable experience!

Regards,
Gopal Vaideswaran
General Manager & Asst. Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Level Contributor
24 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed May 30, 2013

I love this place. Have been coming every year to spend at least a week at a time and leave rested and happy every time. Staff is very courteous and polite. Food is very good. Rooms are very clean. Ambience is lovely! The experience gets better every year. If you want to chill, this place is perfect.

  • Stayed May 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank rohitlikestotravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, May 31, 2013
Dear rohitlikestotravel,

Thank you for your recent stay at Heritage Village Resort & Spa Manesar. Your feedback regarding the resort is highly appreciated and we are happy to know that you had a pleasant experience with us.

It is heartwarming to know that we were at par with your expectations regarding ambiance, services, interiors and accommodation. A perfect blend of Indian ethnicity and international eloquence makes Heritage Village Resort and Spa Manesar a unique place.

We would like to thank you once again for sharing your views and look forward to welcome you again.

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delhi
Level Contributor
38 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed May 30, 2013

I have mixed reviews from Tripadvisor before visiting the property but after reaching Heritage Village, I find it totally amazing. The architecture of this property is just too good. check-in was smooth, Swimming pool was also clean and room is pretty nice. I would strongly recommend this place for Delhi NCR residents to have a break at the weekend, if you dont want to travel fr and just want to relax and need a good time with family.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Cleartrip

Helpful?
Thank Abhishek J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, May 31, 2013
Dear Abhishek J,

Thank you for your recent stay at Heritage Village Resort & Spa Manesar. Your feedback regarding the resort is highly appreciated. We are happy to know that you had a pleasant experience with us. We are a premium accommodation in the National Capital Region (NCR) which provides guests with par excellence facilities and services and is repeatedly recommended by the guest reviews we receive on this forum.

We look forward to welcoming you back with us again.
Regards,

Gopal Vaideswaran
General Manager & Asst. Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
somewhere
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed May 28, 2013

We conducted a 2-day workshop for a pool of 50 people at Heritage Village, all I can say is that I was not really impressed with the Hotel and its staff.

Here are some quick points that may help the Hotel to improve the overall quality:
1. No security check at the entrance
2. Not even a single person was present to welcome us and get out luggage till the reception area
3. 6 meals being tasted during the 2-day stay were tasteless and lacked in basic presentation standards and the plates and cutlery were full of dust.Even desserts failed to tempt, only salads were good
4. Rooms were average (full of dust and damp smell) and room service was helpful but very slow. Not to forget the thrill of seeing lizards in ones room
5. Halls/ Conference rooms need a renovation (big time) - from carpets to chairs
6. Front office staff was courteous

Overall the experience was just about average

  • Stayed May 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank somebody_2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delhi, India
Level Contributor
76 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed May 27, 2013

Initially I had doubts and wasn't sure how the service will be but I was proved wrong when I entered... Nice traditional welcome + the welcome drink and a smooth check-in.... The service at lunch was a little slow.. Specially with chapatis not being served so the resort should improve this... The evening entertainment (games + magic show + Karaoke) all of it was really good and we thoroughly enjoyed it.... During cocktails one of the guys while cleaning the table took my husband's hanky along with the tissues so my husband was very upset but within minutes they washed and ironed and got it back... That's really commendable and we were impressed. I would like to thank Mr Ashutosh and Mr Gopal for making it all really good.... We plan to come back in October with the entire family....

  • Stayed May 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank charuratra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, May 31, 2013
Dear charuratra,

First of all, we would like to thank you for reviewing our property here on TripAdvisor. It was an immense pleasure to have hosted your stay at Heritage Village Resort and Spa Manesar. We believe in partnering with our guests and consider their opinion as a source of opportunity which enables us to raise the quality of our products and services.

It is heartwarming to know that we were at par with your expectations regarding accommodation and services. A perfect blend of Indian ethnicity and international eloquence makes Heritage Village resort and Spa Manesar a unique place.

We would like to thank you once again for sharing your views and look forward to welcome you again.

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new delhi
Level Contributor
24 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed May 27, 2013

this has been our favourite weekend getaway resort from Delhi, but with other new properties opening in the vicinity i believe this hotel needs to improve its poolside and other guest facilities. the location is good but it is no longer a value-for-money resort.

  • Stayed April 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank novice78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GopalV, General Manager at Heritage Village Resort & Spa Manesar, responded to this review, May 31, 2013
Dear novice78,

Thank you for your valuable feedback. It was an immense pleasure to have hosted your stay at Heritage Village Resort & Spa, Manesar. A perfect blend of Indian ethnicity and international eloquence makes Heritage Village resort and Spa Manesar a unique place.

We believe in partnering with our guests and consider their opinion as a source of opportunity which enables us to raise the quality of our products and services. Hence, we ensure to reconsider our product where we have any scope of improvement.

We would like to thank you once again for sharing your views and look forward to welcome you again.

Regards,
Gopal Vaideswaran
General Manager & Asst.Vice President-Operations
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Heritage Village Resort & Spa Manesar

Property: Heritage Village Resort & Spa Manesar
Address: NH 8,Gurgaon, Manesar, Manesar 122051, India
Location: India > Haryana > Manesar
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 4 Hotels in Manesar
Price Range (Based on Average Rates): $
Hotel Class:4 star — Heritage Village Resort & Spa Manesar 4*
Number of rooms: 154
Official Description (provided by the hotel):
Welcome to Heritage Village Resort & Spa Manesar, GurgaonSurrounded by vast acres of Lush greenery, Heritage Village Resort & Spa Manesar delights you the moment you enter its magnificent ambience.A Rajasthani haveli style palatial resort, this spa resort in Gurgaon is conveniently located on NH 8 Delhi-Jaipur Highway which is approximately 30 minutes drive from Delhi's International Airport (Google Map). The grand entrance ornamented with frescoes reveals the supreme skills of the artisans of Rajasthan as it belies the luxury and flamboyance of its interiors. A stupendous fusion of vibrant colours and landscapes of Indian ethnicity and International eloquence makes Heritage Village Resort & Spa Manesar a unique place to experience your well deserved accommodation in Gurgaon. Featuring 154 rooms and suites, this boutique resort spa in Gurgaon echo's the contemporary attitude of Select Hotels, showcasing its global standards in luxury, comfort and hospitality. Each of the rooms have been done up in soothing pastels and the walls are adorned with beautiful miniature paintings. All rooms are modernly equipped. ... more   less 
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Also Known As:
Heritage Village Resort & Spa Manesar Hotel Manesar
Heritage Village Resort And Spa Manesar
Heritage Village Manesar Gurgaon

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