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“Beautiful hotel and surroundings. Poor service.”

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Sun Gardens Dubrovnik
Ranked #1 of 1 Hotels in Orasac
Certificate of Excellence
Reviewed October 1, 2012 via mobile

We stayed at the Radisson Blu for 6 nights end of September. The hotel is located out of Dubrovnik, so if you are wanting a sightseeing holiday this resort is not for you. It is perfect for a resort holiday and doing a few days trips into the old town etc. The hotel provides several ways of getting to the old town. At a cost of course.( our travel agent told is there was a free shuttle, this is not he case). The pools, restaurants, spa, rooms are all up to a high standard. ( please note if you book a standard room you are not guranteed a direct sea view, may be a garden view) I would advise you spend the extra and upgrade to a deluxe room, here you get a sea view. On the downside the one major thing that lets this hotel down is the service, particularly in the breakfast room. It is chaos! There is no organisation, there were guests setting there own tables as the staff we not working efficiently enough to clear and reset the tables. Also if you come a little later ( which I think is a right if you are on holiday) say an round 9.30 they stop refreshing the food. Breakfast is till 10.30 and should be refreshed accordingly until then. We ate at most of the restaurants that were open, some where closed due to the high season finishing. The staff here were also unattentive. I realise that the high season is over however that shouldn't stop a high level of customer service that should be delivered in a 5 star property such as the Radisson Blu. In conclusion, would I stay here again? Possibly, if I lower my expectations with regards to service.

  • Stayed: September 2012
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Thank Kiwilass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed September 30, 2012

We passed by this hotel hundred times and yesterday decided to sleep overnight there. I can not judge any of wellness facilities and so on, because we didn't use them, but the rest is just fine. Comfortable beds, modern and spacey rooms, efficient service, quite a breakfast. There 3 things we would like to point out for the management. 1. The music in the hallways is too loud. 2. It's a real mess in the breakfast restaurant. The number of waiters is not enough to keep the tables clean and prepare them for the coming guests. It's a huge line up for the eggs cook. 3. The restaurants close kitchen at 2230. Quite an early schedule for the resort. And the prices are little surprising. You can not charge 100 euro for a bottle of Croatian wine (20 euro in the store) and 9 pieces of cheese with olives. Thou the cheese was good. But in any case, that's a way better hotel than others in Dubrovnik in a range of 200 euros per night. Cao!

  • Stayed: September 2012
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Thank Anton H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 30, 2012

This is a world class resort. As recently as 1995 Croatia was involved in a war. It is absolutely amazing that the people at Radisson had the foresight to build a top notch hotel and villas at this location. We rented a two bedroom residence (condo) and found the service to be absolutely first class. Almost everyone speaks English so language is not a problem.

The views are spectacular and the property has three different pool settings plus a beach on the Adriatic. Dubrovnik is an easy drive, but if you want to avoid the challenges of finding a parking place, the hotel provides a ferry service several times a day.

Room Tip: If you are traveling with others a 2-3 br residence is the way to go.
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  • Stayed: September 2012, traveled with friends
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Thank caymanfan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

We spent last two weeks of August in this wonderful resort. We were offered residence instead of two rooms and were not dissapointed. The appartment was spacious, clean and luxurious. The views were breathtaking. The service was excellent. Nothing was to difficult, everything was done promptly and with care. Everybody went out of their way to help us and make our stay more enjoyable.
Swimming pools - all 5 of them are very good. 3 for children and families, one for adults (fantastic quiet spot, with the best beach view in the whole of Adriatic), and indoor one. Plenty of space and playgrounds for the children of all ages.
We had breakfast in the smaller restaurant near the sea. Lovely, quiet and simple. Restaurants are good, but could be improved with more traditional Croatian cuisine. However, if one was proactive and asked for particular dishes in advance, this would be provided with no problem.
The resort is 18 miles north of Dubrovnik. The hotel has organized boat and coach shuttle to Dubrovnik several times a day. If you wish to dine in a beautiful little restaurants few miles away from the hotel, they were happy to make the booking, and organize transport for us.
The tennis courts are clay, in relative shade, well maintained. There is a squash court and two gyms, both well equiped.
Unfortunately, the tennis coaching as well as the spa, had prices way above the ones in the UK and we opted not to use them which is a shame.
Excellent place for family holidays.

Room Tip: Residence on the top floors
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  • Stayed: August 2012, traveled with family
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1  Thank Olga S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Spent two nights here whilst travelling around Croatia. The Hotel and Sun Garden apartments from a fairly sizeable holiday complex - with plenty of facilities, shops, bars, restaurants, beaches and pools. We don't normally go for large complexes so were a little unsure what to expect. Everything is of a very high quality and the staff and service were very good. There is plenty of easy parking - and the hotel run a shuttle bus into Dubrovnik - about 30 minutes away- which was very useful for going out at night (the last one back is 11pm). We didn't use any of the restaurants - as we wanted to make the most of our time in Dubrovnik. Our apartment was in the Sun Gardens complex - it was all very clean, modern, well equipped and spacious. The only issue we had was with air con noise in the night which we couldn't turn off. The sunset pool and the view form it were great.

  • Stayed: September 2012, traveled as a couple
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1  Thank Simon D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 29, 2012

Stayed for 1 night in September 2012. Was stunned by the size of the property, and its position on the coast. The views to the water are beautiful, I could happily have sat by the pool and watched the water all day. The hotel has a beach with clear waters I'd have loved to have the time to swim in (the water was 23 degrees whilst there - perfect swimming temp!!). Food was also great, with possibly the best chocolate souffle I've ever had. Breakfast was great, fresh juicy fruit and beautiful pastries. Hot options were also available, but I didn't try anything despite it all looking fantastic.

One point worth mentioning - the beds are the comfiest I have ever slept in. I really didn't want to leave!!

Room Tip: All rooms are sea facing, so there are no bad views.
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  • Stayed: September 2012, traveled on business
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1  Thank DKirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 27, 2012

Had a great week at this hotel and if you do your research into times to go and location of the hotel you will have absolutely no problems.

Staff - helpful and attentive anything we asked for they provided.
Residence - fantastic one bedroom residence with sea view, the residence also has cooking facilities and fridge
Resort Facilities - 3 outdoor pools and one indoor, the saunas, steam rooms, hydro pool and Turkish baths all free. Sports centre and separate gym. Supermarket. 5 restaurants from pizza cheap and cheerful to fine dining. Pool bars, plenty of sun beds, stone beach with cordoned sea swimming area.
Trips - Dubrovnik is 14k, hire a car, if you do research you will know that it’s well worth it, cost £100 fro a car for the week, petrol also a lot cheaper. Plenty of boat trips and excursions around the islands available take something warm and be prepared for a decent amount of time on boat.
Prices - Prices in Resort and Dubrovnik a little more than elsewhere but still not UK level.
Time – Went in September as cost slightly less, sun still there but crowds aren’t.

All in all fantastic holiday!

Room Tip: sea view residence well worth the extra £80
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  • Stayed: September 2012, traveled as a couple
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Thank Batcheese
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sun Gardens Dubrovnik

Address: Na Moru 1, Orasac 20234, Croatia (Formerly Radisson Blu Resort & Spa at Dubrovnik Sun Gardens)
Location: Croatia > Dalmatia > Dubrovnik-Neretva County > Orasac
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #1 of 1 Hotels in Orasac
Price Range: $110 - $349 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sun Gardens Dubrovnik 5*
Number of rooms: 408
Official Description (provided by the hotel):
Enjoying a privileged location just steps away from a picturesque beach, resort offers wide array of rooms, suites and residences. With its award winning 3500 m2 Spa, large Sport center, beach, 3 outdoor pools and marina, conference facilities it's designed for ultimate luxury holiday experience. Gourmet heaven is the only way to describe the dining options at this five-star Adriatic Sea hotel. Guests are spoilt for choice with a fabulous array of restaurants, poolside eateries, bars and a unique Market Place concept, serving up delicious international and local dishes. ... more   less 
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Also Known As:
Radisson Blu Resort & Spa At Dubrovnik Sun Gardens Hotel Dubrovnik
Radisson Blu Resort And Spa At Dubrovnik Sun Gardens
Radisson Blu Hotel Dubrovnik Riviera
Sun Gardens Dubrovnik Dubrovnik-Neretva County, Croatia - Orasac

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