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“Excellent!!” 5 of 5 bubbles
Review of Sandalwood Hotel & Resort - Kitengela

Sandalwood Hotel & Resort - Kitengela
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Sandalwood Hotel & Resort - Kitengela
Ranked #3 of 6 Athi River B&B and Inns
Victoria, Canada
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Excellent!!”
5 of 5 bubbles Reviewed February 17, 2014

I stayed at Sandalwood twice, first from January 24th till the 28th for a conference nearby and then return for another 3 days in February.
During both stays, I found the Staff incredibly helpful, kind, and efficient.

When I returned the second time at Sandelwood, I had fallen a bit sick with some previous stomach problems. The staff readily responded to my need to get some ginger tea and were very efficient and considerate in making sure I got what I needed. Also, the Staff at Reception, Linda and Lillian, were always ready to assist me with phone or internet questions. Linda even helped during her day off when I had to wait for the bus from Kitengela. Each of the Staff Member and management at this hotel is excellent! They display the best customer service I have seen in any hotel I have been before anywhere in the world! I highly recommend this hotel to anyone travelling nearby Nairobi. While Kitengela is a dusty, busy, and industrial location, ( many cements factories are located in Kitengela) being at Sandelwood is a bit of a break from that. Even if during the week-end, the hotel may host events that sometimes include loud music, the Staff is always considerate of each guest request once addressed.
Thank you for a wonderful stay!

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank LilianaFeb2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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13 reviews from our community

Traveler rating
    4
    3
    2
    1
    3
See reviews for
4
Couples
0
2
3
Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    3.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (4)
Date | Rating
  • English first
  • Any
English first
Nairobi, Kenya
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed January 7, 2014

On new years we decided to go for a swim around lunchtime while i was visiting a pal in Kitengela. We were the first in the pool but soonest we got in you could step on a piece of polythene paper n you could see that the pool wasn't that clean. The chef disappointed in terms of communication when they were out of supplies forcing us to order for wine and ate out later. All i can say is the service was owkay.

  • Stayed January 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Juxxkamuca
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi, Kenya
Level Contributor
128 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
1 of 5 bubbles Reviewed October 11, 2013

On a Sunday afternoon my friends and I decided to go for lunch out of town. As we drove into Kitengela, we came across Sandalwood, which looked quite nice structurally. We decided to sit by the poolside and it took a while to get some service. Once the waitress arrived she took our orders and after she brought us our beverages we didn't see her for another hour. We went to the bar several times inquiring about our food and they kept telling us it was coming. One of my friends ordered a kilo of goat meat and it barely looked like even half. It was obvious we had been conned. we found it pointless arguing with the waitress and so we just left it. Also keep in mind that the food is very expensive and not very good. It took us another hour to get the bill and once we paid we sat for another 20 minutes waiting for our change. When we finally located the waitress she assumed that the change was her tip and that's why she didn't bring back the change. We asked her for the change, which she brought grudgingly and we left without tipping her. I don't understand how the management cannot properly train their staff. One thing is clear - we are not returning to Sandalwood.

  • Stayed August 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank alkenya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Sandalwood Hotel & Resort - Kitengela

Property: Sandalwood Hotel & Resort - Kitengela
Address: Nairobi - Namanga Highway, Athi River, Kenya
Location: Kenya > Eastern Province > Athi River
Hotel Style:
Ranked #3 of 6 B&Bs / Inns in Athi River
Price Range (Based on Average Rates): $
Number of rooms: 30
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