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Reviews (2,164)
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Reviewed December 30, 2010

The hotel has a wonderful location. The rooms are comfortable and the bed is probably the best I have come across in a hotel. The room cost includes a minibar with soft drinks which are provided free of charge. The room charges are however high.

We stayed in one of the rooms that retained its original design - these are on the first three floors, with the lobby on the fourth, and the redeveloped rooms on the fifth floor up. I have heard adverse comments that the relatively newly updated rooms are not terribly exciting.

There are four on-site restaurants (as well as a beach service facility). They are expensive. Alcohol is relatively expensive. Taxes and service are not included in the price quoted in the menu or the advertisements for the facilities. The service charge is listed separately from the gratuity line on the bill.

We used the Chinese restaurant (OK), the buffet restaurant (variable) and the beach pavillion (limited offerings for lunch) - the last of these is a replacement for the original facility with the advantage of airconditioning and suitability for use in the summer (often 45°+) at the expense of losing the charm of the older unit.

The service is excellent.

The internet access is expensive and was subject to problems during my stay - their system did not recognise that payment had already been made when logging in the next day. It took three attempts to get this sorted out but it worked in the end.

We stayed over Christmas and there were some small (surprise) 'presents' left in the room. Christmas Eve dinner was rather special (and rather more expensive) and Christmas Day food in the buffet a little disappointing.

During our stay a 'delegation' arrived complete with security forces and police, with added security checks and some of the (relatively few) lifts taken out of service for the use of the VIPS. Rather inconvenient and of course no advance notice.

The hotel shuttle buses operates a free service twice a day to the Mutrah Souk and two nearby shopping centres.

It is possible to rent an Avis car at the hotel or to book outings to places such as Nizwa and Wahiba Sands.

  • Stayed: December 2010, traveled as a couple
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1  Thank Selsdonian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2010

Total luxury. Difficult to describe, perfect view, delicious breakfast, a complete "pillow menu" and and a perfect mattress. Together with corteous staff and spacious room, this hotel has a well deserved reputation. Two small aspects to take into account: Staff sometimes tend to be a bit overwhelming, knocking on your door every five minutes to see if you need something or to bring complimentary fruits, water or tea. I ended up using a lot the "do not disturb" sign. And yes, as one of the reviewers mentioned, the hotel is a bit far away from everywhere (that's why it has a private beach!), but since there is no an actual "center" in Muscat, you aren't missing much.

  • Stayed: October 2010, traveled on business
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1  Thank elmasgrande
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 2, 2010

We didn't stay at the hotel but went for afternoon tea. I had taken afternoon tea there several times in the past and wanted my husband to experience it too. I had always enjoyed it before, which was before the recent refurbishment. We were disappointed in that it was either sandwiches or cakes/pastries, whereas before you got both. We ordered two different teas and were brought two teabags with just one pot of water. I asked the waitress for another pot of water but she didn't bring it. It certainly didn't feel like 5 star service, which it used to.
The hotel is beautiful, in a beautiful setting - shame about the service.

  • Stayed: January 2010, traveled as a couple
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Thank ShropshireJessica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 24, 2010

Stayed here for 4 nights for Eid break and whilst the hotel is amazing the service lacked !.Our first night we went down to have a drink at the beach bar and were informed that no alcohol was been served apart from in our hotel room , we had not expected to be in such lovely surrounding but have to sit in our room to enjoy a cocktail !!
Secondly the beach and pool facillities are good but the one day the waves were good no one was allowed in the water for safety reasons we were told !
Basically lovely hotel but service disappointing along with finding out despite paying our bill on check out they had also decided to charge my credit card !!

  • Stayed: November 2010, traveled as a couple
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1  Thank sue261272
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 23, 2010

Didn't stay here, but passing late in the afternoon popped in for high tea. My husband was wearing shorts so we asked if that was OK as the dress code is stated as no shorts.
Tried the Arabic tea, which is basically a black tea of spices including cardamom, cinnamon and cloves along with a plate of sweet pastries and dates. At OR4.50 each we thought that this was good value for money in such an upmarket place. The setting was splendid with a ceiling adorning enormous crystal chandeliers, beautiful furniture and a harpist.
Will return for dinner here one day.

  • Stayed: November 2010, traveled as a couple
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2  Thank carol-kcjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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