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Al Bustan Palace, A Ritz-Carlton Hotel
Ranked #5 of 60 Hotels in Muscat
Certificate of Excellence
Reviewed April 22, 2013 via mobile

Just entering the amazing lobby is enough to leave one speechless! The staff, the facilities, food, room, everything was top notch!

My favorites: the brand new fitness center and the wonderful 50 meter infinity pool! The beach and watersports activities round out a truly perfect hotel! Oh, and did I mention the grounds are immaculately kept and are huge! Lots of space to spread out and be on your own!

  • Stayed: April 2013
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Thank CaciqueVLN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,294 - 1,300 of 2,152 reviews

Reviewed April 20, 2013

We stayed some days at both the Al Bustan and the Al Husn (Shangri La) whilst in Muscat. They are both stunning in their own ways - Al Bustan probably edges it for a wonderful beach and landscaped grounds.

The Chinese and Seafood places are both superlative, and the latter not that expensive (in he scheme of Omani prices!). Large, comfortable rooms, opulent surroundings - just spectacular!

Room Tip: Rooms are all price/location driven, but I don't think you will find a bad one!
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  • Stayed: April 2013, traveled as a couple
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Thank KentBaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 18, 2013

I was lucky enough to have a couple of days staying at the Al Bustan Palace recently. It is beautiful. It is stunning to look at with hints at the opulence seen at so many hotels in the region, but it never seems to go over the top.

The rooms were large, well equipped and comfortable. I had a 'mountain view' room, when many would prefer a sea view room, but the mountains here are ruggedly handsome and change colour as the sun moves during the day.

The staff were friendly, welcoming and helpful.

For me though, the highlight was breakfast on the patio, overlooking the infinity pool, with views out to sea. A fabulous setting.

A great experience and thoroughly recommended.

  • Stayed: March 2013, traveled on business
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Thank Stuart N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

everything about the hotel is lavish. from the moment you walk into the hotel you notice it. staff were extremely friendly and helpful, from reservations to housekeeping
what stood out for me was the beach/pool area; AMAZING! honestly the nicest beach hotel Ive been to in the ME.

you feel as if your staying somewhere in the Caribbean. clean and clear is what i would describe the beach.
breakfast in the morning was pleasant as they have a good variety of food and the view from the all day dining of the beach/sea is very nice.

i was fortunate to have lunch on the al murjan restaurant balcony, again, astonishing view.

well and truly a beautiful hotel, highly recommend for families and especially couples/newlyweds

will be back here for sure

Room Tip: take the rooms which give you access to the lagoons!
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  • Stayed: April 2013, traveled on business
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1  Thank Basheer S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

We decided to splurge for one night at the end of our trip and to relax at the beach after some touring of Oman. My husband had been to Al Bustan many years ago and said it was the classic Omani palace we had to see. The lobby and atrium look a little dated and gloomy but you can see that it must have been most glamorous some years ago. The bellman was not there when we arrived and our driver had to take in our luggage. The registration process was very average. We got a moist towel, but it was cold. No kawa, no dates. We were taken to our room by a very nice guest relations person who immediately found us another room after we noticed that the original room sounded like a kindergarten, so close to a pool full of kids having a great time. We were moved upstairs and to the side. Not a very nice ocean view. We had had a rough trip that day and were looking forward to a glass of something when we got to the room.. no alcohol in the mini bar. We were told it was because they have lots of muslim guests.. But a competing hotel we stayed in 2 days prior did have a wonderfully stocked mini bar. We were not able to get a reservation on the beach at the seafood restaurant and had to settle for the terrace which was ok. The meal, however, was sub standard. We were shown the fresh caught market fish and were told we could get it grilled. It arrived all moist without a hint of grilling.. when we asked, they took the fish away, made us wait while the other meal was getting cold, and finally brought a grilled fish, about half the size of the previous one. It was very basic food for ridiculous first class prices. We were expecting five star service from a 5 star Ritz Carlton and it did not even come close to the service we got at other hotels in the region and it was by far the most expensive.

  • Stayed: April 2013, traveled as a couple
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3  Thank Amerloque
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 13, 2013

I have been coming to the Al-Bustan for almost fifteen years on business and this is our second stay as a family. Overall we had a lovely holiday and did not want to leave, but that said we noticed that standards have begun to slip a little since our visit a few years ago. On the positive side, the pool and garden area remain beautifully maintained; the food in the Al Khiran and Beach Pavilion restaurants was as good as we remember it; and the staff everywhere were as charming and polite as ever. On the less positive side, the hotel does not feel as exclusive as it used to and we were taken aback by the number of guests there during the first few days of our stay. The increase in numbers seems to be taking its toll on standards of service, particularly around the pool area but also in the restaurants. There never appeared to be enough waiting staff to cope, which is unfortunate as that was one area in which the hotel used to excel. Another criticism is of the areas on the edges of the hotel grounds, outside the garden area but still accessible to guests, which are strewn with rubbish and other detritus (surely it is not beyond the wit of management to get this tidied up?) Another is that the lagoon rooms in which we stayed are beginning to look a bit weary and could be better maintained; they also seem a bit small compared to those of other hotels. Overall these issues were not enough to derail a delightful stay, and we mention them solely in the hope that they will encourage Ritz-Carlton to invest more in one of Arabia's great, iconic hotels; it would be a travesty if it were allowed to slip into mediocrity.

Room Tip: The hotel faces the sea which is more or less north, so rooms towards the middle of the hotel get li...
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  • Stayed: April 2013, traveled with family
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Thank the_eyres
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 10, 2013

Well managed gardens, lovely pool (although water could have been slightly warmer), good tennis courts, very well decorated nice size rooms, complimentary drinking water and water spays for face on the beach, a lot of staff, lovely beach restaurant with some nice food.
Massage rooms are very small, but the massage was good. and reasonably priced.
Minuses- some staff had language difficulties, so were mixing up requests. Also, on the last day it got very busy and public restrooms on the beach quickly became messy with used up paper towels on the floor and there was no one cleaning them timely.
Bed mattresses could have beed slightly harder, at least for me. But it didn't spoil the overall impression.

  • Stayed: March 2013, traveled with friends
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Thank kvgiedre
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Al Bustan Palace, A Ritz-Carlton Hotel

Address: PO Box 1998, Muscat 114, Oman (Formerly Al Bustan Palace, a Ritz-Carlton Hotel)
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Business Hotel in Muscat
#1 Family Hotel in Muscat
#2 On the Beach Hotel in Muscat
#2 Romantic Hotel in Muscat
#5 Luxury Hotel in Muscat
Price Range: $352 - $813 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Al Bustan Palace, A Ritz-Carlton Hotel 5*
Number of rooms: 250
Official Description (provided by the hotel):
Set against a dramatic backdrop of rugged mountains, Al Bustan Palace, a Ritz-Carlton Hotel, lies solitary amid an emerald green oasis with 200 acres of lush beachfront landscaping. We are a top choice among hotels in Muscat, Oman, offering accommodations and public spaces that overlook the glittering azure waters of the Gulf of Oman. ... more   less 
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Also Known As:
Intercontinental Hotel Muttrah

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