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“Good.. but could have been better” 4 of 5 bubbles
Review of Grand Hyatt Muscat

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Grand Hyatt Muscat
Ranked #7 of 49 Hotels in Muscat
Certificate of Excellence
Level Contributor
63 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Good.. but could have been better”
4 of 5 bubbles Reviewed April 21, 2014

Stayed for one night rather than drive home after St David's Day dinner and dance in the Hyatt.
The room and we were upgraded was big, with a balcony overlooking the pool and out to sea.
One hell of a trek from reception to the room and no lift.
Let me explain.... there are lifts, but they are placed in the middle of the wings, so get to my room by lift, it would have meant walking a considerable distance to the middle of the wing, travel one floor up then walk the SAME distance back to my room, as my room was at the reception end of the wing, with only stairs for access.
The hotel is now 20 years old, and I remember it opening all those years ago when I first came to Oman, but it STILL has that WOW factor when you standing the reception and look out over the lawn and pool at night.
Breakfast.... OK, but the service was somewhat lacking and they charged me for it even though I was B&B.. Took two weeks to get that back! NOT impressed.

  • Stayed February 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Brich57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, May 14, 2014
Dear Brich57,

Firstly, we would like to thank you for your valued feedback. We're delighted you chose to stay with us after the event.

We sincerely apologise for the inconvenience with regards to your breakfast charges. We do understand how much of an inconvenience a matter like this may be and look forward to offering you better service upon your return.

Thank once again and we look forward to welcoming you to Grand Hyatt Muscat soon.

Regards,
Nicole Bassit
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,286 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (256)
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Fife
Level Contributor
26 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 19, 2014

We didnt stay at the hotel but did pay to spend the day at the pool.

On arriving we ate at the poolside restaurant which was very nice, great choice with a lovely range of cocktails. Very friendly bar staff.

The pool itself is lovely with a swim up bar which we used and had some more cocktails. A lovely day spent relaxing, eating and drinking.

Only criticism is it would have been nice to have free wifi available to paying guests and not only to the hotel guests.

Would recommend though.

  • Stayed February 2014, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank stuloufife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, May 14, 2014
Dear stuloufife,

Thank you for taking the time to leave us a review. We welcome reviews from all our guests whether using our facilities for the day or staying with us overnight.

We will look into your observation however free wifi is only available in Sirj Tea Lounge, our lobby area.

Once again many thanks for your review and we look forward to welcoming you back again.

Regards,
Nicole Bassit
Marketing Communications Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Level Contributor
108 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 bubbles Reviewed April 11, 2014

I have stayed here on various business trips over the past two years. The principal appeal of the hotel is its location and the excellent business lounge/terrace. The rooms are spacious and well appointed, and the beds comfortable. The stye and decor (as others have commented)throughout is curious and rather 'theme park' - it is increasingly in need of an update and refresh. The access to the beach and shoreline is a major plus, and is perfect for getting some fresh air and exercise. The gym is well-appointed. On the F&B side the pool terrace restaurant is excellent; less impressed by the buffet. There are a number of other restaurants/clubs on site that attract a very mixed clientele......'nuff said. The rates once discounted are acceptable, by Muscat standards, but inflated nonetheless. I will probably be back as it suits for business trips, but would consider other options if travelling for pleasure.

Room Tip: Rooms at the end of the 'wings' are worth the hike for the sea views
See more room tips
  • Stayed March 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Toaster803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, April 13, 2014
Dear Toaster803, thank you for your valued feedback.

We're delighted you took the time to share your experience with us. We can assure you that the prices of services at the hotel are in line with other 5-star properties in Muscat. However, I will certainly share your feedback with our management team to see if there are areas we can improve related to pricing.

Many thanks once again and we look forward to welcoming you back to Grand Hyatt Muscat.

Regards,
Nicole Bassit
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Saudi Arabia
Level Contributor
67 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 31, 2014

Great hotel, with a lot to offer. Club room with lounge access is great, service was outstanding. My stay was extremely pleasant and I look forward to the next time. Breakfast was great and the Nespresso machine in the room is a nice touch.

  • Stayed February 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Jeddahduc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, April 3, 2014
Dear Jeddahduc, thank you for your valued feedback. We highly appreciate the time you've taken to share your experience with us.

Its fantastic to hear that you enjoyed your stay and thought the Nespresso machine was an added advantage. Club rooms offer a variety of services such as complimentary wifi and Club Lounge access.

Thank you very much and we hope to welcome you back again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Busselton WA
Level Contributor
197 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 bubbles Reviewed March 29, 2014

It is a visual overload, ostentatious, perhaps OTT, but stunning, beautiful and opulant. Marble, stained glass, with a mix of bedouin, art deco..etc etc. 5 night stay over New Year here was a delight. Large classy Club room, with everything. Nothing to fault, other than it was not cheap, Meals here were superb, but, at a healthy price tag. We availed of the Club each night, negating the need for big evening meals. It makes a Club Room well worth the extra $$. Good variety of food, at Hyatt quality.The staff here were outstanding, and we were sad to leave. Thanks Iza, Khalid, Hussam and Saneer...enjoyed the how to do my Maseer lesson! Beach side location, good path walks and a nice shopping/eating complex within walking distance nearby. Logistically, seemed fine to us , but as there are only taxis for main Public Transport, this was not an issue. If not staying here, at least have a drink/snack in the main conservatory....and yes...the statue does move. And, yes...we would be back at the Hyatt in a heartbeat.

Room Tip: Is there a bad room at the Hyatt??? Club Room prices up comparably well.
See more room tips
  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Gary D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, April 3, 2014
Dear Gary D, thank you for your detailed and delightful review. It's been rather exciting to read about your recent experience at Grand Hyatt Muscat.

We loved browsing through some of the photos that you've posted as well. We will ensure we relay the positive feedback about our associates in our Grand Club lounge.

Gary once again, thank you for you valued feedback and we hope to welcome you back to Grand Hyatt Muscat in the near future.

Regards,
Nicole
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Spokane, Washington
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed March 27, 2014 via mobile

I'm probably being a little generous at 3 stars. Nothing bad happened but nothing good happened either so at these prices, I'm thinking there are likely better options.

The style is lovely and the lobby in particular is impressive, but everything is showing wear in the restaurants, lounges and guest rooms. We're ok with a little "old world charm" but it's gone beyond with things like moldy grout and worn carpet and furnishings.

The staff was indifferent at best. They actually seemed evasive - like they were trying to avoid being approached - and then often seemed annoyed in kind of a "heavy sigh" kind of way when you ask them something. We are in three of the food outlets and it was ok but nothing special and expensive even for good hotels ($90US for breakfast for 2).

Overall, I think the best way to describe this hotel is "full of itself". This hotel's facilities and staff just don't live up to their prices and arrogance.

Stayed March 2014, traveled as a couple
Helpful?
Thank sks519
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, March 30, 2014
Dear sks519, thank you for taking the time to leave us a review on trip advisor.

We would like to apologise for not being able to leave a good impression during your recent stay with us. We strive to provide authentic hospitality and when that is not achieved, we know that there is still much room for improvement. We would also like to thank you for pointing that out. We will certainly look into this to ensure our associates are receiving enough training to delightfully serve our guests with a smile.

As for prices of our restaurants, you would find similar rates in other 5 star hotels within the city. We hope that the next time you visit Muscat you are able to stay with us again and we hope to provide you with a memorable experience.

Regards,
Nicole Bassit
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level Contributor
96 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
5 of 5 bubbles Reviewed March 22, 2014

I stayed there 3 nights for business and I really enjoyed my stay : I had a club room with access to the lounge . Room was big and bathroom was perfect. Fresh fruit and Nespresso machine in the room too.
Buffet breakfast is great , swimming pool is large, staff is very efficient and extremely nice.
Extremely pleasant to go to the lounge in the end of the day to enjoy a drink and snacks ( well much better than just snacks by the way..)

  • Stayed March 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Londra_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt M, Public Relations Manager at Grand Hyatt Muscat, responded to this review, March 30, 2014
Dear Londra_11, thank you for your pleasant and kind feedback.

Staying on the Club floor has great benefits such as complimentary wifi and access to our Grand Club lounge. We're delighted to hear you enjoyed these services as well as our pool and associates.

Many thanks once again and we hope to welcome you back soon.

Regards,
Nicole Bassit
Marketing Communications Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Muscat

Property: Grand Hyatt Muscat
Address: Shatti Al Qurum | Diplomatic District, Muscat 113, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Muscat
#4 Romantic Hotel in Muscat
#4 On the Beach Hotel in Muscat
#7 Luxury Hotel in Muscat
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Muscat 5*
Number of rooms: 280
Official Description (provided by the hotel):
Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more   less 
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Also Known As:
Grand Hyatt Muscat Hotel Muscat
Muscat Grand Hyatt
Hyatt Muscat
Muscat Hyatt

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