On reading other reviews of this hotel I discovered that some people will whine about almost anything ... just never satisfied.
Firstly, the hotel looks very impressive upon arrival ... superb furnishings, very flamboyant lobby etc. However we arrived very late (1.30am) and were greeted by the very loud party/disco that was still going on. Fortunately the room we were given was away from this but it did take some time to get us checked in and we were given the 'upgrade sell' immediately. Not really what you need after a long day's work and a delayed flight. At that stage of the evening we were ready to agree with anything to get to bed.
Our room was very nice, balcony and sea views, lovely bathroom with walk in shower. The bed was very comfortable. We spent all next morning by the attractive pool ... however this is low season and I would imagine this could get very crowded in high ... It is clearly used at weekends by the many diplomats who live close by. There is also easy access to the beach and corniche where you can walk in the evenings ... though it was really too hot to do much walking when we were there. We ate in the grand club lounge and found the food to be very nice and the staff friendly and helpful at all times. This applied to all the hotel staff including those by the pool. The club lounge is a great place to relax out of the sun and you can do so all day long.
Now for the downside ... firstly I can see that noise might be a problem depending on when you go and where you are given a room. And I imagine the pool gets very busy in high season.
When we returned to our room from the pool on our first day the room had been serviced and I noticed stains on the duvet cover. It transpired that these were not on the cover but on the duvet itself and were so bad they were showing through the cover. A further examination suggested these were blood stains or possibly something worse. The staining was considerable and there is no way that the person servicing the room would not have seen them (I was appalled to discover that we had slept under this the previous evening). In my opinion, cleanliness is the most important thing to look for in a hotel and this was definitely not suggestive of a 5 star rating, nor is it in keeping with the very high hotel costs. When I complained to house keeping the duvet was immediately changed, and the cover, upon our request. I noted that the latter had a hole in it ... five star? I think not. An apology was also offered from the manager. We then discovered that the toiletries in the bathroom had not been renewed and had to ask for these ... those in the bathroom upon our arrival were also half empty and the soap was wet, suggesting we had been given those of the previous occupants. Again, this is not what you expect of a five star hotel, or one as expensive as the Grand Hyatt. Despite these two issues we really did like the hotel thanks in large part to the friendly staff, the ambience and the location. And we would certainly return. But I think issues around room servicing need addressed and I note I am not the first person to remark on this.
- Official Description (provided by the hotel):
- Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more less
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- Also Known As:
- Grand Hyatt Muscat Hotel Muscat
- Muscat Grand Hyatt
- Hyatt Muscat
- Muscat Hyatt