We were disappointed at our recent stay here. We have stayed at more than 20 Hyatt locations and this hotel does not live up to the Hyatt standard. The staff were not welcoming and often did not know how to answer even simple questions and/or gave incorrect information. We are Platinum members and stayed in a Club level room. The Wi-Fi (which was included) never worked in our room or the club lounge. We mentioned this to a club staff member and to guest services when asked if we had any problems---all to no avail. Promises were made to look into the issue, but we never heard from anyone about it. The hotel needs some updating and repairs--the lobby still looks nice, but everywhere else (including the grounds) need work. The room was fine, but nothing spectacular and we heard noise all night...especially when the bar closed at 3am. The hotel is close to the ocean, but there is no direct access to the beach. There are sun loungers on a patch of grass near the ocean, but you must climb down a slope to reach the beach (there is no pathway at the Hyatt...there is a small path about a 5-10 minute walk away). The Club lounge was nice and had an outdoor seating area which was perfect in the evening. Overall, an average hotel at best. I would suggest staying elsewhere in Muscat (we stayed one night at another hotel and it was much better than this Hyatt).
- Official Description (provided by the hotel):
- Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more less
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- Also Known As:
- Grand Hyatt Muscat Hotel Muscat
- Muscat Grand Hyatt
- Hyatt Muscat
- Muscat Hyatt