Great location. Good exercise facilities. Nice restaurants.
Problem was the bed bugs.
I took my bloody pillowcase to the front desk and told them to spray the room but nothing was done until I got my company involved. Then the manager gave me an identical room and one free meal (no alcohol). No upgrade, no complimentary lounge pass, no Hyatt points.
I wasn't trying to take advantage of the Hyatt but--to put this in perspective--my total bill for that trip was nearly $8000. I got the impression the Hyatt were not particularly sorry nor were they going to put themselves out for one unhappy guest.
- Official Description (provided by the hotel):
- Grand Hyatt Muscat is a 5 star hotel situated on a pristine stretch of beach in the capital of the Sultanate of Oman and is a striking illustration of Arabian architecture. Located in the heart of the diplomatic district of the city in Shatti Al Qurm, majestic surroundings and traditional Omani hospitality combine for a truly unforgettable stay. Grand Hyatt Muscat is perfect for both business and leisure pursuits, and is one of the largest and most opulent luxury hotels Muscat has to offer, with 280 stylishly appointed rooms & suites. The property has exceptional recreational facilities and numerous meeting and banquet spaces which cater to a wide range of events and business requirements. Guests can choose from a variety of award winning restaurants, bars and lounges including Grand Hyatt Muscat’s signature restaurant, Tuscany Italian restaurant, the Rooftop Grill House and Muscat’s premier night club Copacabana. ... more less
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- Also Known As:
- Grand Hyatt Muscat Hotel Muscat
- Muscat Grand Hyatt
- Hyatt Muscat
- Muscat Hyatt