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“So so relaxed”

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The Chedi Muscat – a GHM hotel
Ranked #4 of 61 Hotels in Muscat
Certificate of Excellence
Reviewed April 20, 2014 via mobile

My partner and I stayed here a few weeks ago for 7 nights. I fell in love with the place the minuet I walked in. What a impressive reception! We were made to feel instantly welcome and once we had checked in we were walked to our room. It was a bit of a walk from the reception to the room but because of the size of the place it actually worked out for the best because it meant that we were very close to the pool/beach. The room was lovely and comfortable with a mini bar and ice provided for your drinks. We had dinner here every night a part from one night when we decided to venture out to the Ritz Carlton which is the place we were supposed to be staying to begin with. All I can say is thank god we didn't. The food at The Chedi is some of the best I have ever had. I do suggest if you are staying here or even if your not to try the beach side restaurant. The quality of the food is next to non and like where ever you go in this amazing hotel the atmosphere is that of total piece and tranquility. The staff are all incredibly friendly were nothing is to much trouble. We will both without a doubt be returning here at some point. Loved Oman, loved The Chedi.

Stayed: April 2014, traveled as a couple
3  Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 27, 2014

Dear Mike D,

We are so grateful for you having chosen The Chedi Muscat as your destination of choice for your vacation just gone and the possibility of you coming again in the future.

Thank you kindly for your most complimentary comments that I will be sure to pass on to our team who I'm sure will really appreciate them.

We all look forward to warmly welcoming you back with our continuing high level of service and hospitality.

With kindest regards

Elizabeth Stratford
Quality Improvement Manager

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Reviewed April 20, 2014

This deservedly is one of the top three hotels in Muscat. It is a beautiful location and beautiful staff. As an example, when you arrive you normally expect to queue at reception. Not here, they invite you to the lobby area where you sit down, get a cocktail and the receptionist comes to you. You are then lead to your room, not a bad idea because it is a complex place, and are given an invitation to your room. What a start.

We arrived at 10 AM, the early London flight arriving, our room was available and also they allowed us to go into breakfast. It was clear that we were newcomers to breakfast and a waiter gave us a full guided tour, rather essential as it is a huge and brilliant buffet breakfast. The next day when we arrive for breakfast we were greeted by the receptionist by our names. Classy.

The buildings are a delight. All low level, set in fantastic grounds with the most astonishing pools you will ever see. We opted for the beach for sunbathing, there will always beds available there as they were throughout the entire resort. The seabreeze certainly protected us from the high temperatures, even in April.

When you arrive at the beach, the beautiful bays with mattresses also have two huge towels already on them. You'll be lucky to unroll the towels before one of the very helpful staff arrive. A very nice touch is that as soon as you arrive you get a tray with two glasses with iced water. Even nicer is that the water is topped up almost every 30 minutes, and you get fruit on skewers and other interesting drinks served throughout the day.

So what are these reservations? Well the location of the hotel is on a beach, not the most brilliant beaches to be honest because there are a lot of stones, but to get to anywhere else is difficult. You can't walk down the beach to see anything for instance. Also if you want to go somewhere else to eat, there is nowhere that you can walk locally, the hotel is down a private half mile road up to the main road which is simply a dual carriageway with nothing of interest in walking distance.

You are therefore rather stark with the hotel restaurants. Firstly they are very expensive, but the food is also good. Paying £150 for 2 to eat with a bottle of wine each night did however give us a bit of indigestion. There was a seafood restaurant which we didn't try as we don't like that, and a barbecue restaurant which was even more expensive. So to be honest for the 10 day holiday we had, we have started to get a bit fed up of not being out to enjoy other locations food. You couldn't exactly take a taxi and ask "take me to a restaurant".

So to give an overview, it is a glorious restaurant in fantastic grounds with brilliant service which bordered on being sycophantic. It is on the other hand very expensive, but there again everything is Oman is. We went early April, and the weather was already getting up to 35°C, and on the last day we were there it's was 45°C, really too hot to breathe. Choose your timing of your holiday carefully.

Room Tip: The deluxe room we were in was not facing the beach, which few rooms do, but looked out over gloriou...
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  • Stayed: April 2014, traveled as a couple
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Thank Alan H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 27, 2014

Dear notalamb,

Firstly, thank you for choosing to stay at The Chedi Muscat. It was indeed a great pleasure having you with us and being of service to you.

We are very grateful for you taking the time to share your valuable observations in relation to our pebbly beach and the selection of restaurants available in Muscat and therefore the hotel.

Providing a perfect experience for each and every guest is our goal so the provision of guest feedback such as yours, is our most valuable means of monitoring our facilities and is the only way of achieving and maintaining excellence.

I’m glad to hear you enjoyed your stay overall and will be sure to pass on your positive comments to the team.

Please rest assured that we are taking the appropriate measures to improve upon the issues you have mentioned. It is our sincere hope that we will have another opportunity to welcome you back to The Chedi Muscat in the not so distant future.

Please do not hesitate to contact me personally for your upcoming reservation or any additional assistance needed.
Again thank you kindly for your comments, they are invaluable.

With warm regards from sunny Muscat,

Elizabeth Stratford
Quality Improvement Manager

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Reviewed April 19, 2014 via mobile

This hotel has had a pretty strong reputation place for some years and was one of the original "destination" hotels in Muscat as a Middle East destination. It is pretty nice, but I thought some of it looked slightly tired and in need of a lick of paint, partic some of the common areas/walkways etc between restaurant and hotel, corridors etc.

The beach is also not anything worth talking about.

The gym was quite upmarket but there was a limited number of machines so i'd imagine at a busy time you might have to wait for sth to come free, which would be a pain.

The food in the restaurant was pretty decent (only ate there once as it was a short stay).

  • Stayed: February 2014
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1  Thank lordmair
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 20, 2014

Dear Lordmair

First of all, I would like to take this opportunity to thank you for choosing to stay at The Chedi Muscat. It was indeed a great pleasure having you with us and being of service to you.

Thank you very much for taking the time to share your valuable observations related to your experience, specifically about the decor and the gym facilities.

Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.

It is my sincere hope that we will have another opportunity to welcome you back to The Chedi Muscat in the not so distant future, assuring you that we are committed to exceeding your expectations and providing the environment you expect.

Again thank you kindly for your comments, they are invaluable.

With warm regards

Elizabeth Stratford
Quality Improvement Manager

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Reviewed April 18, 2014

When you are driven through the November 18 street towards the Hotel you see a rather dull entrance no way befitting to the reputation of the hotel , but are surprised when you enter the hotel lobby and move towards the swimming pool and the beach area , the view is excellent and a courteous staff greets you.
A pleasant hotel to be in for relaxation and recreation

  • Stayed: March 2014
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Thank Tarunbijral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 20, 2014

Dear Tarunbijral,

Thank you for taking the time to tell us about your stay at The Chedi Muscat. I am glad that you enjoyed your stay with us.

However, I am sorry that your first impression upon entering our driveway did not meet your rightfully high expectations; please allow me to express my sincerest apologies.

Please rest assured that we are taking the appropriate measures to improve this aspect of the hotel in the future.

We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to serve you again in the future.

With warm regards,

Elizabeth Stratford
Quality Improvement Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2014

For sure the Chedi is the best designed Hotel in Muscat.Perfect to take Grand Pictures with and without models, snatch ideas for showy living- and bathrooms. Both Restaurant and Spa are fine and well run but still...to us it was not being @ home...as one should feel in a perfect hotel. OK, they would not take our membership in the "Leaders Club" seriously, so no benefits except for a minor upgrade, the staff at the Arabian Courtyard was not outdoing themselves for us few people, the shop ladies were quite busy but not with their customers and reception seemd a little too little experienced to make us feel truly welcome, our Drivers was not treated the way we think to be adequate...nothing to really be upset about, but...QUITE long from perfection as one would expect @ their steep prices.

Room Tip: Club Lounge (!) Rooms
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  • Stayed: March 2014, traveled as a couple
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2  Thank hjk381
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, General Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 20, 2014

Dear hjk381,

First of all, I would like to take this opportunity to thank you for choosing to stay at The Chedi Muscat. It was indeed a great pleasure having you with us and being of service to you.

Thank you very much for taking the time to share your valuable observations with us related to your service experience. Specifically you not receiving the extra care and benefits you would expect as a leader’s club member and the lack of engagement from our service colleagues in the Arabian courtyard, the boutique, reception and your driver.

There is certainly no excuse I can offer but ask you for forgiveness, please accept my sincere apologies for not meeting your rightfully high expectations.

Guest feedback such as you have provided, is our most valuable means of monitoring our service and is the only way of achieving and maintaining service excellence.

Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences

It is our sincere hope that we will have another opportunity to welcome you back to The Chedi Muscat in the not so distant future, assuring you that we are committed to exceeding your expectations and providing the level of service you are accustomed to.

With kindest regards,

Mr. Markus Iseli

General Manager
The Chedi Muscat

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Reviewed April 7, 2014

Quick read -
The sea, spa and service make the Chedi Muscat an oasis of paradise - perfect for a ‘fly and flop’ holiday.

Birdsong, swaying grasses and calls to prayer add to the ambience. This is marred only slightly by the noise of planes passing overhead (justified by the speed of getting from the airport).

The entry-level Serai rooms are spacious and stylish, offering ample comfort.

It is the attention to detail that makes this place unforgettable – pool attendants to unfurl towels and ensure guests stay hydrated, hedges cut by hand, swift and courteous service throughout.

As a tiny precaution – do beware of the confusing ‘schedule of events’ they hand you upon arrival.

All in all, the place offers enough for us to be investigating booking our return as soon as we can.


Our full story -
Due to his rather crammed work schedule, my husband and I haven’t been able to take a proper holiday together since our honeymoon (at The Banyan Tree in Bali) back in 2012. So, this being our first chance to get away in peace, we were keen for a place we could totally drop everything and relax with a bit of sun.

Thankfully, the Chedi Muscat was exactly what we needed.

After a 7.5hour overnight flight from the UK, it was just a 15 minute hop over to the hotel. We’d say this convenience is well worth the plane noise you get from being so close to the airport (we hardly noticed it).

We had requested early check-in but unfortunately this wasn’t available when we arrived. No worries though, as we were in good time for a relaxing breakfast in the restaurant, and were very welcome to wander round the paradisiacal gardens to orientate ourselves before a trip to the spa (we had booked this spa appointment by email a couple of weeks before departing).

Our spa room was a spacious suite, with two chairs and footbaths, double sinks, a w/c, rainshower and two heated treatment beds. It also incorporated a wardrobe with dressing gowns and kimonos, and safe for our hand luggage. We were given a foot-washing ritual and detoxifying cranberry juice prior to our treatments (Ila Kundalini back massage for him; Ila Himalaya salt body scrub for her). Our therapists were excellent – clearly enjoying what they do, and eager to please.

One blissful and revitalising hour later, we checked out of the spa and into our room where our luggage was waiting. We were in the Serai block - entry-level rooms, but still generously proportioned, with high ceilings and a conveniently open-plan bathroom/dressing area. The minibar had a decent selection of complimentary soft drinks (coke, soda, fruit juices, ice tea/mountain dew) and beer, and we were pleased to find ice in our ice bucket, although it had mostly melted by the afternoons when we actually wanted it!

Having settled, the rest of our stay was almost faultless...and writing this now it feels as though it must have been a dream. The place is a little capsule of beauty in what is probably a very culturally rich country. We unfortunately did not find the inclination to explore outside the Chedi's paradise. In fact, the only things that reminded us of our actual location were the calls to prayer. They do start at about 5am, but we were only woken by this once...and after the hauntingly beautiful prayer call we were lilted back to sleep again by birdsong.

Breakfast was a bit of a feast, with plenty of choice from the buffet and fairly slick service. It was wonderful (for us Brits) to eat alfresco in the courtyard, basking in morning sun, devouring fresh fruits and occasionally getting to see the army of hedge cutters at their work. This was a nice touch - the hedges are trimmed by hand by a very efficient team of men in green jumpsuits - and is symbolic of the care they clearly invest in keeping the place manicured. The lawns and palm trees are lush, and the paths are all exceptionally pristine for a resort that has (surprisingly) been around for over a decade.

The rest of our days were spent exploring the different pools and restaurants. After a few days we found our ideal routine: Morning sun at the Long Pool, with a spot of sushi and edamame, followed by late afternoons at the Serai Pool to catch the last few rays of sun. All topped off with dinner in the Main Restaurant. It was lovely to have pool attendants bring us iced water (infused with mint and lime) all day long, with the added bonus of a stick of fresh fruit mid-morning and a cup of non-alcoholic cooler mid-afternoon. One thing that was slightly annoying though, was that some guests seem to reserve spaces that they never end up using. Obviously this depends on the clientele at the time you visit, and it wasn't too much of a problem as we always found a space somewhere, even if not in the ideal spot...

The evenings were magical. Candles and firepits pop on everywhere, making it a joy just to wander through the grounds, listening to the waves crashing into the beach. We ate at the Beach Restaurant once: It wasn't really to our tastes - the dishes were quite exotic mashes of flavours and textures. For the other five evenings, we divided our attention between the Main Restaurant, the Long Pool loungers and the Serai Pool bar. The Main Restaurant was our favourite - the chandeliers, open kitchens and service really spring to life in the evenings, all helped along by a live pianist. It was a sweet little touch that the waitress would match the white or black napkins to the colour of our clothes. And the food was faultless. Delicious, fresh and an extensive selection. We ate from the same menu on four nights and were always excited by it. And the freshly-made pastries to follow. And the macaroons (which are thankfully available to 'take away').

Then, on our penultimate night, just as we were coming to the point of feeling thoroughly relaxed by our holiday, we unfortunately experienced a little hiccup. We had been given a schedule of events for the week upon arrival. It stated things like yoga classes and concerts at the Muscat Opera House. It also said there would be 'DJ somebody at the Long Pool' on one of the nights. We had forgotten about this, and planned to have a light supper at the Long Pool following our trip to the spa on that evening - only to get there and be told that there was a private event, and we could only stay an hour before it kicked off. This was upsetting - we feel it's acceptable to have a private event at a hotel, but only if well-advertised to the hotel's residents. We found it extremely embarrassing to be essentially told we had tried to gate-crash a private event that we were not aware of. If anything, the way it was presented to us on the schedule seemed as if it had been planned just for our benefit.

It was a shame this happened - it was the only major fault we had with our stay - and we went to the concierge to ask what was going on. Although hardly any of the staff seemed to be aware of the private event (we were kept waiting to speak to someone for a good ten minutes) the concierge who finally turned up was very apologetic. We then went to eat at the Serai Pool instead and, while there, the manager of the Long Pool bar came to personally apologise to us. Like him, all the staff seem very sincere in their wish to give guests the best time possible, and we enjoyed our final day and evening without mishap - sapping up every last moment of bliss.

The place – the pools, the furniture, the food, the spa – are all clearly influenced by South East Asia, and reminded us of the paradise of our honeymoon in Bali. Thankfully though, it all came with a much more reasonable bill and shorter flight to get us back home. We will definitely be back for more.


Some travel tips -
If you haven’t travelled to these parts before, do make sure all females in your party are covering their shoulders and wearing trousers or long skirts (far below the knee is essential) to avoid offending anyone at the airport.

Our transfer agent – Muscat Desert Adventures – was excellent. Through them we were able to bypass the lengthy visa purchase queue on arrival, and were chaperoned right through the airport and out to our waiting car in very little time.


A few suggestions for the hotel management -
The Serai rooms could really do with some towel rails. We would have re-used our towels far more frequently had there been somewhere to hang them - and we felt bad having them changed as many as three times in one day.

The hairdryer in our room could also be updated – it was a bit temperamental and quite pathetic in terms of drying power.

The daily in-room ice delivery is a very nice touch. However, we noticed the ice porters delivering ice to our rooms at 11am in the morning – by the time we had returned to our room at about 4-5pm each day, the ice had mostly melted, which we felt was a shame. Ideally, ice deliveries would be scheduled later in the afternoon, say around 3pm.

As we mentioned while we were there, the events schedule is a bit confusing and rather annoying. We would seriously suggest you amend the way you present it and explain it. And let guests know if there is going to be a private event.

Room Tip: We had specifically requested a room from which we wouldn’t be disturbed by the calls to prayer. Not...
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  • Stayed: March 2014, traveled as a couple
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5  Thank JJerrum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 9, 2014

Dear JJERRUM,

Thank you for your beautifully detailed comments about your stay at The Chedi Muscat.

We are so happy to hear that you completed your stay with the high level of relaxation and enjoyment that you expected.

We are also very grateful for all of your constructive feedback.

Regarding our schedule of events, apologies for this happening and we will make sure not to create this kind of confusion in the future. We have already started installing towel hooks, the hairdryer has been replaced and the ice filling times enforced. so when we hopefully see you again in the future this will all have been fixed!

I will be sure to pass your wonderful compliments to all staff concerned. We cannot thank you enough for your feedback as without it we cannot continue to improve to achieve as near to perfection as possible.

We look forward to warmly welcoming you back soon.

With Kindest Regards

Elizabeth Stratford
Quality manager

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Reviewed April 7, 2014

Nothing to say but:
1) normal rooms are expensive for what you get (our room was up to the pool)
2) the suites are really good: expensive but with everything: private pool etc.

The place
- beach boh, nothing special, the sea boh
- airplane noise? yes they fly just over the hotel, they are high but you hear them.

The hotel
- nice built

Kichen & breakfast
- perfect

  • Stayed: May 2013, traveled as a couple
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1  Thank 33Gatsby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chedimuscat, Manager at The Chedi Muscat – a GHM hotel, responded to this reviewResponded April 9, 2014

Dear 33 Gatsby,

We're very glad you enjoyed most aspects of your stay but have noted your comments about our beach, the sea and the rooms.

We really appreciate your feedback as it assists us in achieving our goal to get nearer to perfection always.

With Kindest Regards,

Elizabeth Stratfrod
Quality Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Chedi Muscat – a GHM hotel

Address: North Ghubra 32, Way no 3215, Street no 46, Muscat 113, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Muscat
#3 Spa Hotel in Muscat
#4 Luxury Hotel in Muscat
#4 Romantic Hotel in Muscat
#6 Family Hotel in Muscat
Price Range: $473 - $1,021 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Chedi Muscat – a GHM hotel 5*
Number of rooms: 158
Official Description (provided by the hotel):
Occupying a prime beachfront location, this exclusive 21-acre 5 star beach resort is located 20 minutes north of old Muscat, the capital of The Sultanate of Oman, at Al Ghubra. The Chedi Muscat is ideally located for business and leisure travelers alike as the main tourist attractions, the financial centre and Muscat International Airport are only a 15 minutes drive away. The Chedi Muscat, a member of “The Leading Hotels of The World” and Oman’s first contemporary hotel, opened its doors in 2003. The resort offers understated elegance and a perfect mix of Omani architecture and a profound Asian Zen-style. The minimalist lines of the low-rise buildings are accentuated by gardens of symmetrical simplicity, with lines of manicured hedges and ordered pools of water, creating an implacable Zen calm. All 158 rooms have breathtaking views across the gardens and ponds, mountains and the Gulf of Oman. As well as a 370m private beach, The Chedi Muscat offers guests a choice of three pools: the adults-only infinity Chedi Pool, surrounded by cabanas and with a superb seafront location and the recently opened 103-metre outdoor pool The Long Pool, and the family friendly Serai Pool, with its black mosaics and elegant canopy plus 2 flood lit tennis courts. ... more   less 
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Also Known As:
The Chedi Muscat Hotel Muscat Governorate
The Chedi Hotel Muscat
Chedi Oman
Chedi Hotel Oman
Chedi Hotel Muscat
Chedi Muscat Oman

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