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InterContinental Hotel Muscat
Ranked #15 of 59 Hotels in Muscat
Reviewed November 29, 2013 via mobile

The hotel facilities are pretty old and poor. Some plugd, bed lamps did not work at all. I found many ectra things belonging to previous guests which means nobody cleans the rooms carefully. The water presure is low. The whole building is nice.
What I loved the most is location : 5 minutes by foot to Opera Theatre and 5 minutes to the huge restaurant court with edible food and drinks.
Endless beach is very close.
Do not book sea-view rooms - no real view and hard noise from ventilation systems beneath...

Stayed: November 2013, traveled solo
Thank poleff
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded December 13, 2013

Dear poleff,

thank you for your feedback on tripadvisor.

Please accept my sincere apologies for the issues you faced during your recent stay. This does certainly not represent the standard you can expect and I can assure that this gets seriously addressed and worked on.

Nevertheless I hope we will get another chance from you to redeem ourselves to show you that we can do much better.

Please contact me directly in case you plan to come back. My e-mail address is oliver.geyer@ihg.com .

with kind regards

Oliver Geyer
Resident Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (1,154)
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692 - 698 of 1,154 reviews

Reviewed November 24, 2013

We stayed here for three nights (before staying at The Chedi in Muscat for another three nights) and thoroughly enjoyed our stay, especially thanks to all the wonderful staff.

Even though the hotel is getting somewhat dated, it is very well maintained and therefore in very good condition with everything functioning well.

We had a Club room, which gives access to the Club lounge as well, which is definitely worth the extra price if you spend quite a bit of the time in and around the hotel itself during he daytime.

Our room had a nice sea view (from fifth floor) and was very well insulated, so no noise from corridors or neighboring rooms. The bed was of a very good quality allowing a very comfortable sleep (selection of different types of pillows available as well).

The hotel gym is very clean and large and has a very good selection of latest gym equipment, which probably is also why the gym appears to have many external gym members. It was never too busy though.

Breakfast was of a very good quality with a wide variety of western as well as well as oriental items.

The best thing about the hotel though is the staff: always very friendly, professional, fast when required, and flexible to adjust to customer's wishes. Exemplary!

We would certainly consider staying here again.

Room Tip: A Club room is definitely worth the extra cost if you can get it for a reasonable price.
  • Stayed: November 2013, traveled as a couple
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Thank peri&rini
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded November 29, 2013

Dear peri&rini,

thank you so much for your fantastic review.

Especially your comments about our staff makes me proud to work with them. I will be a great honor to forward these comments. Feedback like yours is a great motivator for our people to strive everyday for the best possible service.

I hope to see you soon again in Muscat.

with kind regards

Oliver Geyer
Resident Manager

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Reviewed November 23, 2013 via mobile

Close to many city attractions. Nice food, you can meet local friendly people. Few meters from beautiful sandy beach. Great outdoor swimming pool with nice palm trees garden. Muscat Intercon has prestigious loby with free internet access

Stayed: November 2013, traveled solo
Thank AliGhufaili
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded November 25, 2013

Dear Tripadvisor Member,

thank you very much for your comments.

Actually in a few words you nicely summarized our key features.

I sincerely hope you will visit us soon again.

with kind regards

Oliver Geyer
Resident Manager

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Reviewed November 22, 2013

Never made any comment to any hotels I used to stay, but this time, it's worth sharing. Stayed for a few days in this hotel, and have noticed an overall superb service.
It was and will always be a busy day in a well known hotel, but this didn't diminished their quality service. From the reception to my room, all staffs were accommodating and always courteous/considerate in all manner.
Worth to mention my experience in Musandam Cafe. It was always busy when I was there, noticed a staff (if I am not mistaken, her name is Sanaa), who never fails to check customers needs aside from what they've asked, indeed it was an extra initiative for her, but it's highly noticeable. Like she's always around, (fast) moving from customer to customer with a smiling face with it.
Kudos to Intercontinental Hotel Muscat, most specially to ALL your staffs who promotes the real, genuine superb hotel service!

Mohammed Al Enazi

  • Stayed: November 2013, traveled on business
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1  Thank mohammed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded November 25, 2013

Dear mohammed a,

thank you so much for your great feedback on tripadvisor.

I am very proud that we are the first hotel you evaluate and this for a positive reason. Tripadvisor is a great source of feedback to improve our services, but also as motivation for our staff, like in your case.
Especially that you mention Sana by name in your review is very much appreciated and I can assure you that she will get celebrated on a a special occasion for your comment.

I hope to see you again at the hotel and on tripadvisor.

with kind regards

Oliver Geyer
Resident Manager

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Reviewed November 21, 2013

I've been visiting for years and the service by the pool has let's say been less than average

I just went last week and Iqbal has been made in charge WOW what a difference, service every 5 minutes, amazing and fantastic to see such a change

A clock around the pool would be a great addition and a menu that wasn't trying to be Italian would make a lot more sense, leave the Italian to the evening where it can be real Italian

Lunch should be simple and international

We'll done on getting the service so switched on Iqbal

Room Tip: Hotel old but comfortable F&b needs work and modernising
  • Stayed: November 2013, traveled solo
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Thank MBJ400
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded November 25, 2013

Dear MBJ400,

thank you so much for your feedback on tripadvisor.

It is great to see that changes gets recognized. Iqbal and his team took past comments very serious and changed the processes and the way of service around the pool with great success.

Further I can assure you that your suggestions will be discussed internally.

I sincerely hope you will continue to come for next years.

with kind regards

Oliver Geyer
Resident Manager

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Reviewed November 21, 2013

I stayed here recently just for one night while on a work trip, the hotel is very clean and easy to get around. Rooms are of a decent size with modern furnishings and facilities.

The Restaurant food is nice, with a wide variety of food. Staff are very friendly and helpful.

The Gym at this hotel is pretty amazing, its quite large and offers a personal trainer and a selection of work out machines.

The Hotel is located right near the Beach, with a few shops near by. Its a nice place to stay for a few nights.

  • Stayed: November 2013, traveled on business
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Thank Cassie W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded November 25, 2013

Dear Cassie W,

thank you very much for taking the time to write a great review on tripadvisor.

Especially that you mention positive our staff and the cleanliness at the hotel makes me proud, as these are two very important details, which can make a stay good or bad.

I sincerely hope to see you soon again.

with kind regards

Oliver Geyer
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 20, 2013

I have stayed in 3 hotels in Muscat over the past 90 days and the Intercontinental provides the best combination of the 3 for Business, Resort and Convenience. The breakfast buffet was by far one of the healthiest that I have seen the past 6 months of travel in MENA, the health club facilities very satisfactory and room service very prompt. I also found that upgrading to the Club Level a good value.

  • Stayed: November 2013, traveled on business
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Thank DevoVillaHills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oliver G, Manager at InterContinental Hotel Muscat, responded to this reviewResponded November 25, 2013

Dear DevoVillaHills,

thank you for the fantastic feedback.

I very happy that we are your preferred hotel in Muscat, especially since you tested them all.
Your compliments about our breakfast is very well received.

I hope you will not have to look further to try other hotels and we will see you more often now.

with kind regards

Oliver Geyer
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Hotel Muscat

Address: Al Kharjiya Street | Al Shati Area, Muscat 113, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 On the Beach Hotel in Muscat
#6 Spa Hotel in Muscat
#11 Business Hotel in Muscat
#15 Luxury Hotel in Muscat
Price Range: $119 - $298 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — InterContinental Hotel Muscat 5*
Number of rooms: 258
Official Description (provided by the hotel):
InterContinental Muscat is a 15-acre oasis in the heart of the city s premier residential, government and diplomatic quarter. The business and commercial district is close by, as are must-see sights including the Sultan Qaboos Grand Mosque, Bait Al Zubair Museum and Amouage Perfume Factory. For shoppers, the Muttrah Souk is the essence of Muscat. ... more   less 
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Also Known As:
Intercontinental Muscat

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