I stayed here for 2 nights in February 2013, I was due to stay for 7 but I had to check out after just 2 as my experience was horrendous. The hotel is old, tired, dated which is not represented in the price you pay. The management appear to be run by the staff below them and have no control over anything within the hotel. Generally the staff are rude and completely uninterested in your comfort and experience here.
Lets move on and talk about the Tomato restaurant. They claim it is an authentic Italian restaurant. I should have known by the name that it is not.
Overcooked octopus which was cold by the time it made it to the table, heavily burnt bread on the Bruschetta. After explaining my concerns to the waitress who couldn't have been less interested, she walked away to the kitchen and we never saw her again for the rest of the meal.
Main course did not improve with overcooked food and very poor service. When the waiter asked if the food was ok; I obviously explained our disappointment and the problems we had experienced with the food. The waiter looked at me with disgust that I had dared to say the food was not up to standard. I asked for the manager, he was very aggressive refusing to accept my concerns over the food. Several other tables in the restaurant also mentioned to the manager how poor the food was and he failed to acknowledge it. We were issued the full bill with no offer of discount or refund for the meals that were inedible.
So the next day I went to reception to cancel my remaining nights and check out. The staff at the front desk did not speak to me once, instead they sat whispering things to each other. I went to my room to pack and called reception to ask for the luggage trolley as I had quite a number of bags on this trip (i would usually just carry them myself) reception said they would send straight away. After a further 4 phone calls to reception and 40 minutes later I had to make two trips to reception myself with my bags.
They offered no assistance in getting me a taxi or with my bags out of the hotel. I felt very isolated and so unwelcome at this time.
Anyway enough of me moaning on. Take the risk if you want or check in to one of the newer much more accommodating hotels in the area for the same price, if not cheaper.
- Official Description (provided by the hotel):
- InterContinental Muscat is a 15-acre oasis in the heart of the city s premier residential, government and diplomatic quarter. The business and commercial district is close by, as are must-see sights including the Sultan Qaboos Grand Mosque, Bait Al Zubair Museum and Amouage Perfume Factory. For shoppers, the Muttrah Souk is the essence of Muscat. ... more less
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- Also Known As:
- Intercontinental Muscat