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“First choice in Muscat for the business traveller”

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Crowne Plaza Muscat
Ranked #6 of 50 Hotels in Muscat
Certificate of Excellence
australia
Level Contributor
105 reviews
90 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
“First choice in Muscat for the business traveller”
Reviewed May 10, 2013

The Crowne Plaza is terrific and it gets better and better the longer you stay. It is an older property and has long ago figured out what works and how to make guests comfortable and happy. The very best part is the restaurants, of which there are four, two of which (Italian and Persian) are reputed to be the best of their kind in the city. The food is uniformly excellent, and although they are expensive (Oman is expensive), the quality and thoughtful service justify the cost. I visited as part of a large delegation on government business, and we were especially appreciative of the willingness of staff to give us separate bills for meals and of the early start for breakfast, which is outstanding. The setting, on a cliff top overlooking the Gulf of Oman, is one of the nicest in Muscat and the lawns, tennis courts and pool area make it a green oasis that is refreshing to return to after a day of work. The rooms are not especially large, but they are clean well appointed, with the sort of amenities one expects of a property of this standing in a big international chain: wifi in the rooms, a good mattress, a pillow menu, bathrobe and slippers, house brand soaps and shampoos etc, tea and coffee facilities, mini bar, iron and ironing board, room safe, plenty of free water. They are overdue for refurbishment, however, and we were told that this is scheduled to begin within the next month, with new bathrooms progressively installed in every room and general upgrade to the decor. Service is attentive and generally excellent, although the hotel is extremely popular and was full every night of our two week stay. This workload on staff caused a few problems for our group, including a lost room booking and some glitches over restaurant bookings and payments. These were quickly fixed, however, and we had no serious complaints. I've stayed here a number of times over several years and will be happy to do so again in future. If you value being well looked after by your hotel more than having superficial style and indifferent service, this is the hotel to choose.

Room Tip: Re-confirm your booking, just to make sure there has been no problem. If you can spend a bit more, b...
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  • Stayed May 2013, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ozday
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 21, 2013
Many thanks for your very kind comments on TripAdvisor of our hotel. I am very pleased read that you had a great stay with us and got to experience all on offer along with the quick service we strive to deliver. We certainly hope to be able to welcome you back at the Crowne Plaza Muscat in the near future.
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1,470 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (408)
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English first
Level Contributor
149 reviews
128 hotel reviews
common_n_hotel_reviews_1bd8 219 helpful votes
Reviewed May 9, 2013

This hotel has great views over the coastline and the terrace makes a nice place to have a drink in the evening. That's about all the positive comments I would have.

The hotel has definitely seen it's best days and looks tired, worn and dated. The tiling in the pool area looks old, chipped and dirty... and the lobby could definitely do with an update. Similarly the room - albeit clean and and a comfortable date - definitely could do with some modernizing and touching up.

I thought the cost of food and drinks in the hotel was unjustifiably high given the standard offered.

I had a major issue with hiring one of the taxis provided by the hotel. Despite having assurances that they knew where I wanted to go, we drove around for almost an hour, I subsequently missed an important meeting, and simply had to return to the hotel given the driver clearly had no idea where he was going. I mentioned the issue at reception and told a Manager would get back to me - this never happened - not great service!

If making another trip to Muscat, I would definitely try a different, newer hotel.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank icyoubaby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 21, 2013
Thank you for your comments on TripAdvisor. The views are certainly wonderful and a great place to enjoy a drink in the evenings. Currently we are in the process of renovating our guestroom bathrooms over the summer period in an effort to provide an up to date product for our guests. I trust the improvements we are doing will encourage you to return to stay with us in the future and we hope to be able to welcome you back to the Crowne Plaza Muscat.
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Dublin, Ireland
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed May 7, 2013

I would totally recommend a trip to the Crown Plaza hotel in Muscat to admire the view as the sun sets. It really is a view to die for. Stick to beer while admiring this view, the cocktails were the worst I've ever experiences. No skill or imagination went into their design or creation and they tasted like fruit cordial. We dined in the Italian restaurant and the food was very very bland and hence very disappointing. I'd return for beer or wine and the view but certainly not for food.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hiiiflyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 21, 2013
Thank you for your review. I have passed your comments onto management for careful review and action. However I am pleased to see that you got to enjoy the stunning views from our Terrace and hope to be able to welcome you back to the Crowne Plaza in the near future.
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Adelaide, Australia
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed May 6, 2013

Good room size, twins bed provided on request with very comfortable pillows! Bathroom well sized, although a little outdated (but very clean!). Complimentary 'sleep spray' for the pillows and dates was a lovely touch.

Free wifi in the room.

We ate at the bar twice - great food and atmosphere, but I would recommend booking if you want to sit outside (where there is a brilliant view). We also had the seafood buffet - fantastic value for money, great service.

Generally high standard of customer service - my travel companion lost her luggage, and they followed this up promptly and kept us informed.

Good sized gym with personal trainers on hand to help out anytime! Lovely pool area. The beach itself was covered with sharp shells- would advise sandals - but a lovely nook to sunbathe in :)

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank adelehallett
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 21, 2013
Thank you for your kind comments. The seafood buffet is certainly fantastic and I am glad that you got to enjoy it. I am also please to read that you stay with us was pleasant, we certainly pride ourselves on a high level of service. We hope to be able to welcome you back to Oman in the near future.
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Sydney, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 5, 2013

I expected a lot more!!

I am a bit divided. Really, really, really small rooms, these are apparently being refurbished soon. The balcony was a bit devoid of any love! Two chairs, and one sun bed, but no table.

Beds and pillows were fantastic! Really comfortable.

The hotel had different events on each night, the wine and food on the lawn was great. Especially that the manager and other hotel staff were there. It was really nice to chat with people living and working in Oman. I really enjoyed meeting other guests also.

The dinner we had one night, "steak night" was just amazing! Really wonderful food, cooked to perfection! Breakfast was amazing, but far too expensive if you are not a big eater! You can have fruit, and a cooked breakfast with coffees and such at a local cafe for three people for the price of one at the hotel. Just a hint!

The beach was something a little different, lovely to have to opportunity to relax by the sea. Beautiful shells.

My only complaint was that we had an issue with communication, with regards to an air[port pick up. It didn't happen. We arrived really late after travelling from Africa, and the crazy customs!!!! (Keep local currency, or US $ to make this a lot less pain full!) and I didn't feel that the check in staff registered that we were a bit annoyed that we were not picked up at the airport, we did show proof of communication upon arrival. However we were left a msg that we would have a airport transfer on our departure for free. This was not the case!!! This was charged, not taxi prices but a private car price.

Also the hotel bill was not itemised, this surprised me. I would like to know where I spent my money.

So I guess that how you leave a hotel can often stay in your mind.

It is a shame, there are so many wonderful things, but please action your words.

Room Tip: A friend stayed near the outside lights, these were apparently really bright. Then she was moved to...
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  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank felicityrichardson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 21, 2013
Thank you for your review on TripAdvisor. I am pleased to hear you overall stay with us was good and that you were able to join us for the Guest Cocktail Party which we host. With regards to your other comments I have passed them onto the Management for review to ensure things like that do not happen again where possible. We hope you choose to stay with us upon your next visit to Oman.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Barcelona
Level Contributor
68 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 3, 2013

The hotel needs a renovation but it is quiet and clean. The location in a hill facing the sea is great.

Rooms are old but the bed are ne and really clean.

Breakfast is really good

People at the hotel in general are nice.

Internet connection is free and fast

Room Tip: For a quiet room , no facing the sea ... for an amaizing view facing the sea
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  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MStravelle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 21, 2013
Thank you for the review on TripAdvisor. I am glad to hear that you enjoyed our breakfast and had a good stay with us. We are currently in the process of renovating our guestroom bathrooms in an effort to update the hotel. I hope we are able to welcome you back to the Crowne Plaza Muscat in the future for you to see our new product.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Level Contributor
141 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed April 21, 2013

A group of our friends stayed here last year on a short trip to Muscat. We had a wonderful time. The beach was interesting for two reasons: 1) it was rather rocky, though rockless stretches can be found; and 2) it lay adjacent to beautiful cliffs and rock formations. The fun we had exploring the nooks and crannies of the adjacent sea-line more than compensated for the rocky beach (be sure to bring sandles or swimming shoes). The hotel itself was quite adequate: clean, comfortable, and generally pleasant in ambiance. As former reviewers have noted, the food was only adequate at the hotel restaurants; with the exception of the bar, which I wouldn't hesitate to call 'good' (great burgers, fish & chips, etc.. Drink prices were relatively reasonable (for an upper tear hotel in Muscat, in any case). Great stay for a relatively reasonable price.

  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jack M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adam B, Director of Sales at Crowne Plaza Muscat, responded to this review, May 1, 2013
Thank you for taking the time to post your comments on our hotel. I am pleased that you enjoyed your stay with us and managed to explore some of the surroundings of the hotel. We hope to be able to welcome you back to Muscat very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Muscat

Property: Crowne Plaza Muscat
Address: Qurum Heights | Po. Box 1455, Muscat 112, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Romantic Hotel in Muscat
#3 Business Hotel in Muscat
#3 On the Beach Hotel in Muscat
#4 Spa Hotel in Muscat
#6 Luxury Hotel in Muscat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Muscat 4*
Number of rooms: 200
Official Description (provided by the hotel):
Check into an elegant seaside hotel in Oman's thriving capital with a private beach and easy access to local businesses. The dazzling Crowne Plaza(R) Muscat hotel looks out across the turquoise waters of the Gulf of Oman from a lush clifftop in fashionable Qurum Heights. With a panoramic terrace, pool and private beach, the hotel is just a 20-minute drive from Muscat International Airport and steps from Qurum Beach with its café-lined promenade. Oman's main business and ministerial districts are 10 minutes away. Families and couples can sunbathe on the private beach and swim in a pool set in leafy gardens alive with bougainvillea and date palms. After exploring ancient Muttrah Souq and Corniche, you can savor a cool drink in our English-style Dukes Bar as the sun dips into the Gulf. For dinner, how about Italian, Persian, or lavish buffets on the terrace of Tropicana with stunning sea views? Business travelers enjoy the hotel's relaxed vibe and convenient services such as complimentary Wi-Fi and parking, 24-hour room service and a Concierge who can pre-arrange taxi fares. After work, you can re-energize in the Cliff Club Fitness Center, challenge colleagues to a game of tennis or squash and de-stress in the sauna or steam room with our compliments. With 200 stylish rooms and a convenient, prestigious location in Oman, you'll find Crowne Plaza Muscat an ideal hotel for productive business and enjoyable leisure time. ... more   less 
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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