Stayed here for 5 nights recently, and although the property is well situated, the rooms are in serious need of a makeover. The furniture is very outdated and the rooms are not very well appointed. For a room that costs almost $300 a night, the offering is probably on par with what you would expect in a Holiday Inn Express. The bathrooms were also very 80s looking, with green tiling and a sink made for kids; had to hunch over just to brush, but my 4 year old loved it :)
The staff were friendly and courteous and the checkin process was smooth. However, I feel as if I was short changed in this as well. I had booked an Executive room from the IHG website, but when checking in, I was told that I was getting the standard room. Then when the room invoice was given, it said Executive room, so I asked if this was the case. The gentleman, without looking at the sheet, said no sir, standard room. Then I said it says Executive here and that's what I had booked, the gentleman then looked on his PC for a few seconds before saying, ok Executive room it is, but no club room access.
As an Ambassador club member and a Gold Elite, upgrades are guaranteed (space permitting), and it seems as if there were empty sea-view rooms but we weren't offered an upgrade. The room we were initially offered had 2 single beds, but with young kids, we had requested a king. Had to call, and initially they offered to just join the beds together, but upon further insistence we were moved to another room.
The room was slightly better than the original with a very large king that allowed us to sleep well, but again, the general decor of the room left a lot to be desired for a 5-star property with a price tag to match.
At checkin, my kids were given 2 stuffed camels and that was a very nice gesture to us since they were entertained by the gift the whole stay. Kudos on that!
Breakfast was of expected quality and the service was fast and friendly all 5 days. The staff were attentive and seemed to appreciate the kids and make them feel more welcome. Again, kudos!
Overall, it was a decent 5 days, but nothing amazing or exceptional by any stretch. I hope upgrades are coming property wide because the location is amazing right on Qurum beach. It's a quiet area, and within 5-10 minutes of a lot of restaurants and a beautiful national park.
- Official Description (provided by the hotel):
- Check into an elegant seaside hotel in Oman's thriving capital with a private beach and easy access to local businesses. The dazzling Crowne Plaza(R) Muscat hotel looks out across the turquoise waters of the Gulf of Oman from a lush clifftop in fashionable Qurum Heights. With a panoramic terrace, pool and private beach, the hotel is just a 20-minute drive from Muscat International Airport and steps from Qurum Beach with its café-lined promenade. Oman's main business and ministerial districts are 10 minutes away. Families and couples can sunbathe on the private beach and swim in a pool set in leafy gardens alive with bougainvillea and date palms. After exploring ancient Muttrah Souq and Corniche, you can savor a cool drink in our English-style Dukes Bar as the sun dips into the Gulf. For dinner, how about Italian, Persian, or lavish buffets on the terrace of Tropicana with stunning sea views? Business travelers enjoy the hotel's relaxed vibe and convenient services such as complimentary Wi-Fi and parking, 24-hour room service and a Concierge who can pre-arrange taxi fares. After work, you can re-energize in the Cliff Club Fitness Center, challenge colleagues to a game of tennis or squash and de-stress in the sauna or steam room with our compliments. With 200 stylish rooms and a convenient, prestigious location in Oman, you'll find Crowne Plaza Muscat an ideal hotel for productive business and enjoyable leisure time. ... more less
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- Also Known As:
- Crowne Plaza Muscat Hotel Muscat
- Muscat Crowne Plaza