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“Simply perfect”

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Crowne Plaza Muscat
Ranked #8 of 56 Hotels in Muscat
Certificate of Excellence
Brussels, Belgium
Level 2 Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Simply perfect”
Reviewed March 20, 2012

From the moment we arrived, till the moment we left, everything was simply perfect. We spend 5 nights in thsi hotel for a short vacation. Friendly staff and nice room. Fabulous breakfast. True, the hotel is in a residential area and there is nothing else than the hotel. However, the hotel has it all: good restaurants, pool, private beach, health club. We rented a car to explore the area, but for those afraid to dribe in Muscat, there are taxis.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Theo591
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet_Turner_DOSM, Director of Sales at Crowne Plaza Muscat, responded to this review, March 26, 2012
Dear Theo

Thank you for taking the time to post your review of our hotel on Trip Advisor. I am delighted that you had a good and relaxing stay with us in Muscat. I have passed on your comments to all of the team whom I am sure will appreciate your kind words. Thank you once again, and I look forward to welcoming you back very soon.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (426)
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Scotland
Level 4 Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed March 19, 2012

This was a another visit (of a total of six over three years). The hotel continues to be good, with friendly, helpful staff in all areas. Rooms are spacious and comfortable. Food in the restaurants (all of them) is good.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank lorenzo_gian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet_Turner_DOSM, Director of Sales at Crowne Plaza Muscat, responded to this review, March 26, 2012
Dear Lorenzo

Thank you for your kind comments on Trip Advisor. I hope that we will be able to welcome you back to the Crowne Plaza Muscat in the not too distant future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chennai
Level 4 Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed March 9, 2012

For the money one pays, it is a full value place. Location, hospitality, restaurants, bar etc.are really good. Would like to revisit the hotel.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank pmanokaran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet_Turner_DOSM, Director of Sales at Crowne Plaza Muscat, responded to this review, March 12, 2012
Thank you so much for your positive reviews, I am delighted that you had a great stay with us and do let us know when you are returning, which I hope will be very soon
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Manama, Bahrain
Level 5 Contributor
66 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed March 8, 2012

The hotel is typical of a Crowne Plaze - clean, reasonably attentive staff and all the four star amenities we have come to expect from the brand.

We know the GM, F&B manager and the Sales Director personally, and if they were aware the kitchen staff refused to deliver fresh cow's milk to our room when requested, I am confident that staff member would be out of a job. Never before at any hotel anywhere in the world has a hotel refused us fresh milk. But why would we bother to even share this with Trip Advisor readers?
Because it is a disgraceful way to treat your clients, that's why.

Don't drop your standards Crowne, or else regular customers like us who expect, and have always received, an excellent level of service, will choose another brand.

Crowne Plaza Muscat is a lovely hotel, but it's about 20% overpriced.

Room Tip: Choose a sea facing room with a balcony.
See more room tips
  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fipty801
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet_Turner_DOSM, Director of Sales at Crowne Plaza Muscat, responded to this review, March 12, 2012
Thank you for posting your review on Trip Advisor. I am really surprised to hear that you were unable to have fresh milk delivered to your room …….

I hope that we can meet next time you are with us so that we can discuss together and ensure that we remedy your dis-satisfaction.

Do let me know when you are visiting
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Manipal
Level 4 Contributor
38 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 8, 2012

This was my sixth or the seventh visit to Muscat over the last five years and easily Crowne Plaza is the place I will keep returning to from now. From check in to check out, the three day experience was enchantng and delightful. The restaurants and bars are friendly and quiet and the breakfast place with an outdoor extension overlooking the sea is just great.

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Goldrusher
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet_Turner_DOSM, Director of Sales at Crowne Plaza Muscat, responded to this review, March 12, 2012
Dear Jo

I am glad that you had a Great Time with us in Muscat. Anyone wishing to have access to the Club Lounge may do so by reserving Club Rooms – which are higher up in the hotel on the 5th and 6th floors , and as you mention, the views are great. I hope we will be able to welcome you back very soon
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Solihull, United Kingdom
Level 4 Contributor
42 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed March 8, 2012

This hotel is older than some of the others in Muscat, but I felt it was homely, comfortable and the staff were extremely pleasant. I had access to the Executive Lounge which was a real bonus. I could use the Internet when I wanted, have a drink and a back when I wished. The position of the hotel is great - I love to watch the fishermen coming in with their catch. The poolside was clean, tidy and relaxing. It's slightly out of town, but taxis an inexpensive if you need to go anywhere.

  • Stayed April 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Jo W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Finger Lakes, NY
Level 5 Contributor
61 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed March 5, 2012

I stayed here for one night on my annual whirlwind tour of the middle east. Such tours leave very little time for eating sleeping or normal human type stuff.

So I appreciate a hotel that handles the basics well and does not overcharge for doing so.

This hotel only barely scrapes through the former and fails on the latter.

Good points:
Nice location
Decent breakfast (it should be for the price).

Bad points
Odd layout with 2 different lifts required to get to the breakfast restaurant
Shower temperature zooms around from lukewarm to hot
Stupidly expensive.

I'd say it is a mid class hotel you'd pay maybe $200-$250 for in Chicago or NYC or some other major city. Here in sunny Muscat I paid $369 for one night, not including breakfast (which was another $32).

The novelty of paying so much for mediocrity is a bit like being handcuffed to a dead zebra. It has entertainment value but gets old quickly. YMMV

  • Stayed February 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank bradshsi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Janet_Turner_DOSM, Director of Sales at Crowne Plaza Muscat, responded to this review, March 12, 2012
I am glad that your “annual whirlwind tour of the Middle East” allowed you the chance to stop in Muscat.

We do offer rates which include breakfast on our website, we also offer to 20% discount off some of our rates when they are booked in advance.

I hope that on your annual tour next year you will again stay with us
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Muscat

Property: Crowne Plaza Muscat
Address: Qurum Heights | Po. Box 1455, Muscat 112, Oman
Phone Number:
Location: Oman > Muscat Governorate > Muscat
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 On the Beach Hotel in Muscat
#5 Family Hotel in Muscat
#5 Spa Hotel in Muscat
#5 Business Hotel in Muscat
#5 Romantic Hotel in Muscat
#8 Luxury Hotel in Muscat
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Muscat 4*
Number of rooms: 200
Official Description (provided by the hotel):
Check into an elegant seaside hotel in Oman's thriving capital with a private beach and easy access to local businesses. The dazzling Crowne Plaza(R) Muscat hotel looks out across the turquoise waters of the Gulf of Oman from a lush clifftop in fashionable Qurum Heights. With a panoramic terrace, pool and private beach, the hotel is just a 20-minute drive from Muscat International Airport and steps from Qurum Beach with its café-lined promenade. Oman's main business and ministerial districts are 10 minutes away. Families and couples can sunbathe on the private beach and swim in a pool set in leafy gardens alive with bougainvillea and date palms. After exploring ancient Muttrah Souq and Corniche, you can savor a cool drink in our English-style Dukes Bar as the sun dips into the Gulf. For dinner, how about Italian, Persian, or lavish buffets on the terrace of Tropicana with stunning sea views? Business travelers enjoy the hotel's relaxed vibe and convenient services such as complimentary Wi-Fi and parking, 24-hour room service and a Concierge who can pre-arrange taxi fares. After work, you can re-energize in the Cliff Club Fitness Center, challenge colleagues to a game of tennis or squash and de-stress in the sauna or steam room with our compliments. With 200 stylish rooms and a convenient, prestigious location in Oman, you'll find Crowne Plaza Muscat an ideal hotel for productive business and enjoyable leisure time. ... more   less 
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Also Known As:
Crowne Plaza Muscat Hotel Muscat
Muscat Crowne Plaza

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