We booked a sea view room for 2 nights. When we checked-in, we were told we had actually booked 3 rooms! Worse, that the payment for 3 rooms had already been debited on our credit card!!
Fortunately we had the reservation confirmation with us, confirming it was for just 1 room.
Their first reaction was to say we had made a mistake in the booking (which could have of course been the case), but with the confirmation in hand, it was difficult for them to prove otherwise. However they kept on blaming us and stating the amount was non refundable. A nice welcoming check-in!
We immediately checked with American Express and they confirmed our card had indeed been debited for 3 times the same payment!!
It now took us 24 hours to have the Duty Manager confirm the payments would be reimbursed - she confirmed we actually made a mistake in the booking, although she could not provide any evidence of such... And was unable to explain why then we only receive 1 email confirmation for just 1 room...
Apart from that 'little' encounter,
The sea room was comfy, but the sea view is ruined by disgusting windows... Yeeewww...
Not at all the standard of other hotels within the InterCon group. We are extremely disappointed by the overall stay at this hotel.
There are plenty of other nicer hotels in town. Before coming to the Crowne Plaza and before some trekking offroad Muscat, we stayed at the Radisson Blu - excellent hotel, top service and excellent food.
Avoid the Crowne Plaza if you can - or at least do not pick an early rate room with advance payment like we did...
- Official Description (provided by the hotel):
- Check into an elegant seaside hotel in Oman's thriving capital with a private beach and easy access to local businesses. The dazzling Crowne Plaza(R) Muscat hotel looks out across the turquoise waters of the Gulf of Oman from a lush clifftop in fashionable Qurum Heights. With a panoramic terrace, pool and private beach, the hotel is just a 20-minute drive from Muscat International Airport and steps from Qurum Beach with its café-lined promenade. Oman's main business and ministerial districts are 10 minutes away. Families and couples can sunbathe on the private beach and swim in a pool set in leafy gardens alive with bougainvillea and date palms. After exploring ancient Muttrah Souq and Corniche, you can savor a cool drink in our English-style Dukes Bar as the sun dips into the Gulf. For dinner, how about Italian, Persian, or lavish buffets on the terrace of Tropicana with stunning sea views? Business travelers enjoy the hotel's relaxed vibe and convenient services such as complimentary Wi-Fi and parking, 24-hour room service and a Concierge who can pre-arrange taxi fares. After work, you can re-energize in the Cliff Club Fitness Center, challenge colleagues to a game of tennis or squash and de-stress in the sauna or steam room with our compliments. With 200 stylish rooms and a convenient, prestigious location in Oman, you'll find Crowne Plaza Muscat an ideal hotel for productive business and enjoyable leisure time. ... more less
- Reservation Options:
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- Also Known As:
- Crowne Plaza Muscat Hotel Muscat
- Muscat Crowne Plaza