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“Rotana Muscat is only suitable if you need a hotel to sleep in”
3 of 5 bubbles Review of Hotel Muscat

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Hotel Muscat
Ranked #42 of 50 Hotels in Muscat
Sharjah, United Arab Emirates
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Rotana Muscat is only suitable if you need a hotel to sleep in”
Reviewed December 7, 2010

This hotel is only a few months old , so they still need to be brought up to speed with what guests expect. We were 2 families with 4 rooms, check in and check out was quite simple although we had to wait for 1 room a few minutes because it was being cleaned.
Rooms were clean and comfortable, however the 1 room show had virtually no water pressure at all. Not good!!!
The hot water switch is also linked to your room key that switches everything off when you are not in the room so this results in no hot water if you shower and leave. Management of hotel need to look at other options to save energy without discomfort to customers.
Bed and pillows were too soft for me but others liked it.
Breakfest was basic, simple and cold food most of the time. 2 breakfest areas, ground floor and 6th floor, when the ground floor is full, guests are sent to the 6th floor.
Nothing to do at the hotel so it is ok if you just need a place to sleep and go sight seeing the rest of the day.

  • Stayed December 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank afzal3012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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51 reviews from our community

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Rating summary
  • Location
    3.5 of 5 bubbles
  • Sleep Quality
    3 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    3 of 5 bubbles
  • Value
    3 of 5 bubbles
  • Cleanliness
    3 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Turkish first
  • Any
English first
Vicenza, Italy
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 18, 2010

Firstly, when we arrived we realised from the reception area that this hotel had only just opened. It certainly didn't look like a four star hotel. Nobody offered to collect our luggage, so we did it oursleves, which is not a problem. When we went into our room, a deluxe room, we found a big, empty, dark, uninviting room. It comprised one large bed, a small dressing table, 3 chairs placed around a small coffee table, and nothing else. NO tea and coffee making facilities, no complimentary water, a nonsense cooler for a fridge, very mediocre bathroom, a TV with only two internatioanl channels. More importantly, NO WELCOME PACK, information about Muscat...nothing!!

However, the best part was the following morning, when we went downstairs for breakfast. In a hotel of 97 rooms, the breakfast room has only 7 tables and cannot cater for more than 28 people. Of course there was nowhere to sit, so we were asked if we could wait to have breakfast!! We asked if we could eat in the lounge, but this was refused. ( it is worth pointing out at this stage that there was no food left, and other guests had been waiting 20 minutes for the staff to replenish supplies) We were then invited, along with another family, to go upstairs to the mezzanine and they would bring the food to us there. When we arrived, we found a dirty unfinished room with a workman telling us we couldn't eat there!!! At this point we returned downstairs where after about 30 minutes we were able to sit and have our "breakfast", i.e a cup of tea and a piece of toast. The staff seemed unable to cope with the pressures of running a hotel. They even admitted that they weren't fully prepared for the opening!! When we asked for a tea in the evening, we were charged for this!!

Considering the cost of the hotel( around 52 Omani Rial for the night, including breakfast) it really is poor value for money. If we had known it was going to be like this, we would have spent a little bit more, and had a lot more with access to the beach in Muscat.

I can't verify the other facilities, but I do know that the swimming pool is located in the basement and, as they themselves openly admit, is very "humid"!!!

  • Stayed November 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mimmomio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hotel Muscat

Property: Hotel Muscat
Address: Al-Khuwair beside Zawawi Mosque, Muscat 113, Oman (Formerly Rotana Hotel Muscat)
Location: Oman > Muscat Governorate > Muscat
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Swimming Pool
Hotel Style:
Ranked #42 of 50 Hotels in Muscat
Price Range (Based on Average Rates): $
Number of rooms: 12
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