Please read the comments made by unhappy visitors and the responses the manager has made before booking a holiday at Castaway Cove - Noosa.
Some of the comments made are unbelievable !!!
It is such a shame that managers can get away with saying such appalling things. Do not give your business to someone with comments like the below.
My friends and I stayed at Castaway Cove last weekend and the attitude of the manager completely ruined the weekend for us, my birthday weekend. Our room had a faulty fridge and no hot water and we were told to just take cold showers and that we must have fiddled with the fridge to break it.
Finally, after a heated discussion with the manager, we were moved to another room which was very nice, although after being spoken to the way we were, we were all frustrated.
A few days later my credit card was charged because there was missing glasses and a fruit bowl. We did not break or take these items. When I called to question this and talk further about it, I was yelled at by the manager because I said, ‘I want to make sure nothing else will be charged to my credit card’ and she yelled back ‘don’t tell me how to do my job, I’ve been doing it for nine years’. Terrible, terrible service.
Do not stay at Castaway Cove, it was a stressful and frustrating experience.
- Official Description (provided by the hotel):
- When you stay at this absolute beachfront resort (no road to cross), you feel like you're miles from anywhere. On your doorstep is 15km of ocean beach, yet you are only a 5 minute drive from all the restaurants and shops of cosmopolitan Noosa.Located only minutes south of Noosa on a beautiful, unspoilt stretch of ocean beach, Castaway Cove offers a unique getaway in luxury 1 to 3 bedroom self-contained Beach Houses, Penthouses and Apartments - most with spas, private bbqs and spectacular ocean views.Enjoy an early morning walk on the beach, have a late breakfast on your private balcony, sip champagne in your spa watching the waves roll in, have a private picnic for two on the secluded beach, enjoy a BBQ on your deck, eat out at one of Noosa's many famous restaurants, arrange to have an in-house massage or just sit and relax in the comfort of your tastefully appointed accommodation.For the more energetic, there are walks (or runs!) Along the beach, a heated pool, full-sized tennis court, or hire a bike and go for a ride on the bike track. There are many golf courses in the immediate area, as well great tourist attractions such as Australia Zoo, Fraser Island, Underwater World or boat trips on the Noosa River and Everglades. All units are fully self-contained, well-appointed and have TV, VCR/DVD/CD players, high speed in-room wireless broadband - most are air conditioned. The friendly managers can help you with all your holiday plans and don't hesitate to ask if you require something special. ... more less
- Reservation Options:
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- Also Known As:
- Castaway Cove Noosa/Marcus Beach