The owner-managers of this place should not be involved in tourism or customer service. They clearly are enjoying their lifestyle and do not want the interruption of guests. Arriving after a long drive, the check-in process was gruelling while I had to listen to them barking various orders at me such as "take out your own garbage!" and "if you use up your ration of supplies (soap etc.)you will have to pay for more". I was also told I would need to get their permission if I wanted to leave prior to 8.30am, as I wasn't allowed to leave the room key in the room when departing. Seriously!!!! Lots of unwelcoming obstructions were put in my way presumably to make sure I knew who was boss. These included an old beat-up car parked across the entry road when I tried to drive up to the unit, being made to park in the "visitors" bay, so I had to cart my luggage a long way up to my room ( yet the place was virtually vacant with car space everywhere) and being charged again for the room after I had paid on wotif.com. I just hope they reversed the charge to my credit card correctly, but I'm not confident. It worries me what they might do now they have my credit card details. Further problems included mobile phones not working in my room, but no landline phone installed in the room either! I would hate to have had an emergency or medical issue arise. After the managers closed the office at 4.30pm I tried contacting them using the customer phone, but it was switched off, didn't work and it fell to pieces in my hand. I tried again another time, this time the phone was re-assembled, but my call went to a messagebank. I realised they were never going to give me that necessary permission to leave before 8.30 am!! I believe these people get a kick out of creating difficulties for guests. When I got home I found that the managers had already sent me an email suggesting I had stolen a tea-towel, then further emails about they "believe I didn't take it" but would confirm with the cleaning company. You've got to be kidding!!!! All guests have a right to expect common courtesy and a friendly welcome at any accommodation facility. Don't stay here because their incivility will spoil your holiday. The only good thing I can say is that the rooms were meticulously clean.
- Official Description (provided by the hotel):
- When you stay at this absolute beachfront resort (no road to cross), you feel like you're miles from anywhere. On your doorstep is 15km of ocean beach, yet you are only a 5 minute drive from all the restaurants and shops of cosmopolitan Noosa.Located only minutes south of Noosa on a beautiful, unspoilt stretch of ocean beach, Castaway Cove offers a unique getaway in luxury 1 to 3 bedroom self-contained Beach Houses, Penthouses and Apartments - most with spas, private bbqs and spectacular ocean views.Enjoy an early morning walk on the beach, have a late breakfast on your private balcony, sip champagne in your spa watching the waves roll in, have a private picnic for two on the secluded beach, enjoy a BBQ on your deck, eat out at one of Noosa's many famous restaurants, arrange to have an in-house massage or just sit and relax in the comfort of your tastefully appointed accommodation.For the more energetic, there are walks (or runs!) Along the beach, a heated pool, full-sized tennis court, or hire a bike and go for a ride on the bike track. There are many golf courses in the immediate area, as well great tourist attractions such as Australia Zoo, Fraser Island, Underwater World or boat trips on the Noosa River and Everglades. All units are fully self-contained, well-appointed and have TV, VCR/DVD/CD players, high speed in-room wireless broadband - most are air conditioned. The friendly managers can help you with all your holiday plans and don't hesitate to ask if you require something special. ... more less
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- Also Known As:
- Castaway Cove Noosa/Marcus Beach